Care Navigator in Cheltenham inCheltenham PUBLISHED FRI 24 OCT 2025 Jump to job information section

Job summary
Sixways Clinic is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous

Experience
of working within a customer based service is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.

Main duties of the job
The Care Navigation role is key to the success of the daily practice operations. This role involves answering the telephone, dealing with enquiries, booking appointments, using and directing patients with our on-line booking systems, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data.The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.

About us
Sixways Clinic is a friendly GP Practice in Cheltenham Spa. We provide serve just over 11,000 patients and aim to provide the highest level of care at all times. We have six GP Partners, two Salaried GPs, 2 ANPs, a strong Nursing Team, Admin Team and Care Navigation Team.Our team is supportive and friendly, and we are looking for a hardworking Medical Secretary to join and support us in continuing our work provide healthcare to our local community.

Details

Date posted
24 October 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time, Flexible working

Reference number
AJob location
sLondon RoadCheltenhamGloucestershireGL52 6HS

Job description

Job responsibilities
The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.

Job description

Person Specification

Qualifications
EssentialGood standard of education with literacy and numeracy skillsDesirable

Qualifications
at A level standard

Experience
Essential

Experience
of working with the general publicDesirable

Experience
and understanding of medical terminologyPrevious NHS/Primary Care General Practice

Experience
SkillsEssentialExcellent Communication skillsExcellent IT skillsAbility to work independentlyDesirableAbility to prioritise, delegate and work to tight deadlines in a fast-paced environmentSystmOne software

Experience
Person Specification

Qualifications
at A level standard

Experience
Essential

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details