Care navigator in Leeds inLeeds PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
This vacancy will be starting around end of Aug to Mid Sept 2025 The role is very varied and requires a candidate who can work in a fast paced environment and with accuracy. You will need to have exceptional communication and people skills both of which will help you to achieve a rewarding role in this supportive organisation.We have a keen team ethos at the Garden Surgery which is underpinned by training and mentoring. There are opportunities to support the clinical team with various administrative duties which help to create multiskilled personnel and shares knowledge and progression tooYou will need to be resilient and have a good work ethic to be able to keep up with changes and provide a care navigation service to our patients.

Main duties of the job
This role is clerical and administrative and involves dealing with people who are often distressed or frustrated so good listening and communication skills are needed to project a confident and positive approach to problems.

About us
At the Garden Surgery, we aim to be inclusive and supportive. We organise social events to spend time together out of work and all our employees an extra days leave on their birthday. We have a weekly fruit delivery for staff and the odd bake off which usually involves cake and buns! For healthier staff there is the Park run and the odd event that involves a bit of competition...We all work hard to provide a good, reliable service to patients and we value each other too.

Details

Date posted
11 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Fixed termDuration12 months

Working pattern
Part-time

Reference number
A3804-25-00Job location
sEnhanced Primary Care Centre78 Osmondthorpe LaneLeedsLS9 9EF

Job description

Job responsibilities
Job Title:Medical ReceptionistDepartment:Reception and Administration TeamMain Purpose of Job:To provide a focal point of contact for patients of the practice and administrative support to the practices clinicians.Main Duties:Welcoming patients and visitors face to face and over telephoneEnsure confidentiality is maintained at all timesEstablish reason behind visitors attendance/call to surgery in a friendly and courteous mannerEnsure patient is dealt with in an efficient and appropriate wayEnsure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible personManagement of Patient Registration:Take necessary

Details
from patient to ensure appropriate registration form is provided to patientEnsure all required

Details
on the registration forms are completeRegister patient on computer and book new patient check with Practice nurse or Health Care assistantAppointment management:Locate appropriate appointment type based on information provided by patient with appropriate healthcare professionalEnsure necessary

Details
are obtained from patient to book appointment i.e. Name and

Address
, reason for attendance Confirm the correct patient has been booked in to the appointment slotProvide an efficient appointment booking serviceEffectively handling requests for cancellation and rearranging of appointmentsActioning requests/directions from doctors/nursesDiary managementCreate requests for home visits and passing clinically based messages promptlyEnsure all necessary, appropriate and relevant information is obtained to deal with problemsManage daily results and distribute to cliniciansCalling Patients for checksReact to directions to call in patient groups where required and with appropriate trainingRepeat prescribing and online access managementAdministration ofoutgoing communications and / or samplesManage NHS E mail systemSafeguard all keys, cash and accessible patient identifiable informationReview personal and teams responsibilities regularlyUse initiative and competence to identify outstanding actions and tasks accordinglyAction relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbookReport inadequacies in building and be responsible for Health and SafetyIdentify own training needsParticipate in Significant event analysis processAccept and react to changeWork reliably, calmly and competently under pressureBe positive, honest and professional in your approachCommunicate capably, act resourcefullyWork at all times in an organised way and in accordance with protocols, procedures and regulation including the staff handbookRESPONSIBILITY / ACCOUNTABILITYNot ApplicableResponsible for EquipmentThe post holder is not responsible for the maintenance of any equipment used to perform their duties, however, they would be expected to use the equipment correctly and as instructed as part of their induction. Any faults/issues should be reported to the responsible person.Reports toPractice ManagerAccountable toThe Practice Manager and PartnersTHIS

Job description
IS NOT EXHAUSTIVE,OTHER AD HOC RESPONSIBILITIES WILL ALLOCATED TIME TO TIME WITH THE APPROPRIATETRAINING AND SUPERVISION WHERE NECESSARY

Job description

Person Specification

Experience
EssentialAwareness of health inequalities and vulnerabilityAbility to be non-judgementalDesirable

Experience
within a GP Practice

Qualifications
EssentialGCSE grade 4 or C or above in English and MathsDesirable

Experience
in:A health care settingFast paced environmentCustomer service skillsSkillsEssentialAbility to problem solveGreat communication skills (including telephone based and face to face)Listening skillsPatience and understandingDesirableAwareness of compliance standardsIT skills

Person Specification

Experience
within a GP Practice

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details