Care Navigator - Medical Receptionist in Blackburn inBlackburn PUBLISHED TUE 11 NOV 2025 Jump to job information section
£24,169 to £25,674 a year
PERMANENT
Cornerstone rK03Sup3z
Job description
Job summary
Are you someone who enjoys helping others and thrives in a busy, people-focused environment? Join Cornerstone Practice as a Care Navigator and become a vital part of a team that truly makes a difference. As the first point of contact for our patients, you'll play a key role in ensuring they feel heard, supported, and cared for from the moment they walk through our doors. This isn't just a front-desk job, it's a chance to be part of something bigger: a practice with a strong community spirit, and a genuine commitment to those who need us most. If you're looking for meaningful work in a supportive team, we'd love to hear from you.
Main duties of the job
As a Care Navigator, you will be at the heart of patient care; managing appointments, handling queries, and guiding individuals to the right services both within and outside the practice. You will also communicate with doctors, nurses, and healthcare professionals, as well as undertaking some administrative duties, ensuring smooth day-to-day operations. This role is ideal for someone who thrives in a busy environment and values helping others.
About us
Cornerstone Practice is a large GP surgery built on strong Christian values and a commitment to serving communities with compassion and integrity. With four friendly and fast-paced surgeries across Blackburn and Oswaldtwistle, we care for over 29,000 patients, including some of the most vulnerable and under-served. We offer a supportive and welcoming team culture, a full induction with ongoing training, NHS pension scheme, a fully funded health benefit plan, and genuine opportunities for personal and professional development.
Details
Date posted
11 November 2025
Pay scheme
Other
Salary
£24,169 to £25,674 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3282-25-00Job location
sShadsworth SurgeryShadsworth RoadBlackburnBB1 2HR
Job description
Job responsibilities
Job summary
Care NavigatorAs a Care Navigator at Cornerstone Practice, your main responsibilities will include:Welcoming patientsin person and over the phone, offering a calm, friendly, and professional first point of contact.Navigating patientsto the most appropriate healthcare professional or service, using clinical protocols and your knowledge of local services.Managing appointmentsvia our computerised system, ensuring efficient scheduling with doctors, nurses, and other staff.Handling patient queries, prescription requests, test results, and other health-related enquiries with tact, accuracy, and confidentiality.Supporting clinical teamswith administrative duties, including maintaining accurate patient records, preparing clinic documents, and processing incoming correspondence.Responding to urgent situations, including arranging home visits or emergency services when needed, following agreed procedures.Liaising with external agencies, such as hospitals and community services, to support continuity of care.Maintaining a welcoming environment, ensuring patient areas are clean and ready for use, and that the building is opened and closed safely.Please see the attached
Job description
for full
Details
Job description
Job description
for full
Details
Person Specification
Experience
EssentialGood administrative abilities such as appointment booking, filing recordsAbility to deal with sensitive issuesSound interpersonal skills - tact and diplomacyAbility to work with minimum supervisionCommunication skills - verbal (face to face and telephone), handling conflict and difficult situations*Please see full
Job description
attached for all Essential and Desirable criteria*DesirableIT Skills (ability to use the clinical system, Emis Web)Ability to use other business software inc Microsoft Word, MS TeamsWork in healthcare settingsWork in a customer service type roleLocal knowledge inc basic geography, community services
Qualifications
Essential5 GCSE Passes (including Mathematics and English Language) or EquivalentDesirableGeneric Reception CourseNVQ 2/3 Customer ServiceECDL (European Computer Driving License)
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Are you someone who enjoys helping others and thrives in a busy, people-focused environment? Join Cornerstone Practice as a Care Navigator and become a vital part of a team that truly makes a difference. As the first point of contact for our patients, you'll play a key role in ensuring they feel heard, supported, and cared for from the moment they walk through our doors. This isn't just a front-desk job, it's a chance to be part of something bigger: a practice with a strong community spirit, and a genuine commitment to those who need us most. If you're looking for meaningful work in a supportive team, we'd love to hear from you.
Main duties of the job
As a Care Navigator, you will be at the heart of patient care; managing appointments, handling queries, and guiding individuals to the right services both within and outside the practice. You will also communicate with doctors, nurses, and healthcare professionals, as well as undertaking some administrative duties, ensuring smooth day-to-day operations. This role is ideal for someone who thrives in a busy environment and values helping others.
About us
Cornerstone Practice is a large GP surgery built on strong Christian values and a commitment to serving communities with compassion and integrity. With four friendly and fast-paced surgeries across Blackburn and Oswaldtwistle, we care for over 29,000 patients, including some of the most vulnerable and under-served. We offer a supportive and welcoming team culture, a full induction with ongoing training, NHS pension scheme, a fully funded health benefit plan, and genuine opportunities for personal and professional development.
Details
Date posted
11 November 2025
Pay scheme
Other
Salary
£24,169 to £25,674 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3282-25-00Job location
sShadsworth SurgeryShadsworth RoadBlackburnBB1 2HR
Job description
Job responsibilities
Job summary
Care NavigatorAs a Care Navigator at Cornerstone Practice, your main responsibilities will include:Welcoming patientsin person and over the phone, offering a calm, friendly, and professional first point of contact.Navigating patientsto the most appropriate healthcare professional or service, using clinical protocols and your knowledge of local services.Managing appointmentsvia our computerised system, ensuring efficient scheduling with doctors, nurses, and other staff.Handling patient queries, prescription requests, test results, and other health-related enquiries with tact, accuracy, and confidentiality.Supporting clinical teamswith administrative duties, including maintaining accurate patient records, preparing clinic documents, and processing incoming correspondence.Responding to urgent situations, including arranging home visits or emergency services when needed, following agreed procedures.Liaising with external agencies, such as hospitals and community services, to support continuity of care.Maintaining a welcoming environment, ensuring patient areas are clean and ready for use, and that the building is opened and closed safely.Please see the attached
Job description
for full
Details
Job description
Job description
for full
Details
Person Specification
Experience
EssentialGood administrative abilities such as appointment booking, filing recordsAbility to deal with sensitive issuesSound interpersonal skills - tact and diplomacyAbility to work with minimum supervisionCommunication skills - verbal (face to face and telephone), handling conflict and difficult situations*Please see full
Job description
attached for all Essential and Desirable criteria*DesirableIT Skills (ability to use the clinical system, Emis Web)Ability to use other business software inc Microsoft Word, MS TeamsWork in healthcare settingsWork in a customer service type roleLocal knowledge inc basic geography, community services
Qualifications
Essential5 GCSE Passes (including Mathematics and English Language) or EquivalentDesirableGeneric Reception CourseNVQ 2/3 Customer ServiceECDL (European Computer Driving License)
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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