Care Navigator (Urgent Care- Out of Hours) in Holgate inHolgate PUBLISHED THU 30 OCT 2025 Jump to job information section
Job description
Zero‑hours bank role — total flexibility to fit childcare, family care or other commitments; pick shifts that work around home life.
Overnight OOH shifts (23:00–08:00) — concentrated hours ideal if you prefer daytime for family, study or secondary work.
York‑based with Holgate HQ plus York Hospital and nearby towns — local sites make late travel manageable if you have a car.
Nimbuscare is a not‑for‑profit owned by local practices — community‑focused employer with strong NHS links and stability.
Structured training, CPD and hands‑on experience (SystmOne, urgent care pathways) — ideal for returning to work or upskilling.
Inclusive, Disability Confident employer with guaranteed interview for disabled applicants — supportive culture that values diversity.
Job summary
Salary
:£12.54 per hourTenure:Bank (zero hours)Reportsto:Service Delivery Service LeadAvailableshifts:NightsYorkHospital, YO31 8HEOvernight Bank Shifts available are primarily Monday-Sunday23:00-08:00Nimbuscares Care Navigator role offers meaningful work supportingclinical teams in delivering urgent care during evenings, nights, and weekends.About the RoleThe postholder will support the smooth and efficientrunning of the GP Out of Hours service, in providing operational shift supportto our clinical teams working in our centres face to face or remotely as partof our Clinical Assessment Service (CAS).You will liaise with Healthcare Professionals,patients, and other colleagues to ensure a timely and high standard of care isdelivered.You will make and receive telephone calls and willwork in line with Standard Operating Procedures.This role contributes to the effective running ofthe GP Out of Hours service across multiple locations (York, Scarborough,Malton, Whitby and Selby)
Main duties of the job
Developthorough understanding of the OOH service and work in accordance with writtenprocedures.Provide excellent customer care, demonstrating empathy; patience and aholistic approach to client/patient care.Activelymanage the patient queue in SystmOne to ensure optimum service delivery topatients referred from NHS 111.Actioncalls received from Healthcare Professionals.Supportthe clinical team with onward referrals where appropriate.Develop knowledge of local services and providers and understand how toaccess these services.Co-ordinatepatients who need to be seen F2F and where appropriate home visits.Reportany incidents that might compromise health and safety for self, other staff orcustomers/patients.Awarenessof own impact in the process of care.
About us
Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.We are part of the system, and we are here to stay.Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.Please note Nimbuscare is unable to provide any advice about visas.There is no sponsorship available for this role.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£12.54 an hour
Contract
Bank
Working pattern
Flexible working
Reference number
B0260-25-Job location
sNimbuscare LimitedGateway 1, Holgate Park DriveHolgateYorkYO26 4GGYork HospitalWigginton RoadYorkYO31 8HE
Job description
Job responsibilities
Main Duties and Responsibilities:Develop thorough understanding of the OOH service and work in accordance with written procedures.Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.Action calls received from Healthcare Professionals.Support the clinical team with onward referrals where appropriate.Develop knowledge of local services and providers and understand how to access these services.Co-ordinate patients who need to be seen F2F and where appropriate home visits.Report any incidents that might compromise health and safety for self, other staff or customers/patients.Awareness of own impact in the process of care.Any other duties and directed by the Senior Care Navigator.Business responsibilities:Maintain ethos and culture of Nimbuscare Limited.Positively promote Nimbuscare Limited both in and out of the workplaceAttend educational and staff meetings as requested.To support the introduction of new working processes to optimise quality.To build and maintain relationships with relevant personnel.Learning and development:You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.Make effective use of learning opportunities within and outside the workplaceUndertake mandatory and statutory training as required.Team working:Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.Participate in team activities that create opportunities to improve patient care.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.Confidentiality:To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.Health & Safety:Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Equality and Diversity:To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.Quality:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Effectively manage own time, workload and resources.Work within own limitations and
Experience
.Be aware of and co-operate with audit.Work effectively with individuals in other agencies to meet patients needs.Portray a professional image at all times.Communication:Communicate effectively with colleagues, patients and external partiesRecognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.Other:This
Job description
is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.The
Job description
is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Job description
Person Specification
Qualifications
EssentialMinimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)Ability to accurately follow workplace policies and proceduresAbility to work to high standards of accuracyExcellent attention to detailGood numeracy, administrative and organisational skillsExcellent customer service skills with the ability to listen and empathiseExcellent telephony skillsUnderstand and observe strict confidentialityExcellent organisation, prioritisation and time management skillsExcellent written and verbal communication skillsAbility to work as a team and under own initiativeDesirable
Experience
of working within the NHS or general practice
Experience
in working with SystmOne
Experience
EssentialCompetent in using Microsoft OfficeExcellent written and verbal communicationAble to work well under pressureAble to work as part of a teamAble to use own initiativeBe self-motivatedAble to listen and empathiseHard working and willingFlexible and adaptable, able to work according to changing needCommitment to professional / personal developmentTravelEssentialAbility to travel across various sites when required.
Person Specification
Experience
in working with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Salary
:£12.54 per hourTenure:Bank (zero hours)Reportsto:Service Delivery Service LeadAvailableshifts:NightsYorkHospital, YO31 8HEOvernight Bank Shifts available are primarily Monday-Sunday23:00-08:00Nimbuscares Care Navigator role offers meaningful work supportingclinical teams in delivering urgent care during evenings, nights, and weekends.About the RoleThe postholder will support the smooth and efficientrunning of the GP Out of Hours service, in providing operational shift supportto our clinical teams working in our centres face to face or remotely as partof our Clinical Assessment Service (CAS).You will liaise with Healthcare Professionals,patients, and other colleagues to ensure a timely and high standard of care isdelivered.You will make and receive telephone calls and willwork in line with Standard Operating Procedures.This role contributes to the effective running ofthe GP Out of Hours service across multiple locations (York, Scarborough,Malton, Whitby and Selby)
Main duties of the job
Developthorough understanding of the OOH service and work in accordance with writtenprocedures.Provide excellent customer care, demonstrating empathy; patience and aholistic approach to client/patient care.Activelymanage the patient queue in SystmOne to ensure optimum service delivery topatients referred from NHS 111.Actioncalls received from Healthcare Professionals.Supportthe clinical team with onward referrals where appropriate.Develop knowledge of local services and providers and understand how toaccess these services.Co-ordinatepatients who need to be seen F2F and where appropriate home visits.Reportany incidents that might compromise health and safety for self, other staff orcustomers/patients.Awarenessof own impact in the process of care.
About us
Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.We are part of the system, and we are here to stay.Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.Please note Nimbuscare is unable to provide any advice about visas.There is no sponsorship available for this role.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£12.54 an hour
Contract
Bank
Working pattern
Flexible working
Reference number
B0260-25-Job location
sNimbuscare LimitedGateway 1, Holgate Park DriveHolgateYorkYO26 4GGYork HospitalWigginton RoadYorkYO31 8HE
Job description
Job responsibilities
Main Duties and Responsibilities:Develop thorough understanding of the OOH service and work in accordance with written procedures.Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.Action calls received from Healthcare Professionals.Support the clinical team with onward referrals where appropriate.Develop knowledge of local services and providers and understand how to access these services.Co-ordinate patients who need to be seen F2F and where appropriate home visits.Report any incidents that might compromise health and safety for self, other staff or customers/patients.Awareness of own impact in the process of care.Any other duties and directed by the Senior Care Navigator.Business responsibilities:Maintain ethos and culture of Nimbuscare Limited.Positively promote Nimbuscare Limited both in and out of the workplaceAttend educational and staff meetings as requested.To support the introduction of new working processes to optimise quality.To build and maintain relationships with relevant personnel.Learning and development:You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.Make effective use of learning opportunities within and outside the workplaceUndertake mandatory and statutory training as required.Team working:Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.Participate in team activities that create opportunities to improve patient care.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.Confidentiality:To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.Health & Safety:Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Equality and Diversity:To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.Quality:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Effectively manage own time, workload and resources.Work within own limitations and
Experience
.Be aware of and co-operate with audit.Work effectively with individuals in other agencies to meet patients needs.Portray a professional image at all times.Communication:Communicate effectively with colleagues, patients and external partiesRecognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.Other:This
Job description
is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.The
Job description
is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Job description
Person Specification
Qualifications
EssentialMinimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)Ability to accurately follow workplace policies and proceduresAbility to work to high standards of accuracyExcellent attention to detailGood numeracy, administrative and organisational skillsExcellent customer service skills with the ability to listen and empathiseExcellent telephony skillsUnderstand and observe strict confidentialityExcellent organisation, prioritisation and time management skillsExcellent written and verbal communication skillsAbility to work as a team and under own initiativeDesirable
Experience
of working within the NHS or general practice
Experience
in working with SystmOne
Experience
EssentialCompetent in using Microsoft OfficeExcellent written and verbal communicationAble to work well under pressureAble to work as part of a teamAble to use own initiativeBe self-motivatedAble to listen and empathiseHard working and willingFlexible and adaptable, able to work according to changing needCommitment to professional / personal developmentTravelEssentialAbility to travel across various sites when required.
Person Specification
Experience
in working with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Zero‑hours bank role — total flexibility to fit childcare, family care or other commitments; pick shifts that work around home life.
Overnight OOH shifts (23:00–08:00) — concentrated hours ideal if you prefer daytime for family, study or secondary work.
York‑based with Holgate HQ plus York Hospital and nearby towns — local sites make late travel manageable if you have a car.
Nimbuscare is a not‑for‑profit owned by local practices — community‑focused employer with strong NHS links and stability.
Structured training, CPD and hands‑on experience (SystmOne, urgent care pathways) — ideal for returning to work or upskilling.
Inclusive, Disability Confident employer with guaranteed interview for disabled applicants — supportive culture that values diversity.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Zero‑hours bank role — total flexibility to fit childcare, family care or other commitments; pick shifts that work around home life.; Overnight OOH shifts (23:00–08:00) — concentrated hours ideal if you prefer daytime for family, study or secondary work.; York‑based with Holgate HQ plus York Hospital and nearby towns — local sites make late travel manageable if you have a car.; Nimbuscare is a not‑for‑profit owned by local practices — community‑focused employer with strong NHS links and stability.; Structured training, CPD and hands‑on experience (SystmOne, urgent care pathways) — ideal for returning to work or upskilling.; Inclusive, Disability Confident employer with guaranteed interview for disabled applicants — supportive culture that values diversity.
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