GP Care Navigator (Receptionist) in Pinner inPinner PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
We are looking for Care Navigator(s) to join our

Experience
dteam.To support thepractice clinical team by signposting patients to the appropriate healthcareprofessional or service, working as part of the practices multidisciplinaryteam. The care navigator will also be expected to undertake reception duties aspart of the role, supporting the administrative team in delivering a polite andprofessional service to the entitled patient population.Hours required: Monday 08:00-13:30, Tuesday 08:00-13:30 & Friday 13:15-18:45orTuesday 08:00-13:30, Wednesday 13:15-18:45, Thursday 08:00-13:30 and Friday 13:15-18:45.The hours required are non-negotiable.We are a training practice for trainee Doctors and medicalstudents, with a supportive team.Our Patient Participation Group (PPG) is very active andsupportive in the running of the practice.

Main duties of the job
Thefollowing are the core responsibilities of the Care Navigator.Process and signpost patientsManaging phones appropriatelyInitiate contact with and respond to requests frompatients, team members and external agenciesEnter read-code data on EMISDocument handlingManaging registrationsInput data into the patients healthcare recordsDirect requests for information to the appropriateteamManage queries as necessary in an efficient andpolite mannerCarry out system searches as requestedMaintain a clean, tidy, effective working areaMonitor and maintain the reception area andnoticeboardsSupport clinical staff with general tasks as neededParticipate in practice audit as directedSupport administrative staff, providing cover duringstaff absencesAction incoming emailsComplete opening and closing procedures inaccordance with the duty rotaSupport pharmacist(s) in the management of prescriptionsManage the movement of patient medical recordsAttend small group and team meetingsMonitor and replenish suppliesMedical Record Envelope managementSupport the surgery team to aid the smooth runningof the business

About us
We have a supportive approach to team workingWe value and support new team members so they are able to develop and progress in the team.We have a proven track record in staff retention and satisfactionWe pay a great deal of attention to staff wellbeingWe are highly rated by CQCEligible staff are offered to join the NHS pension scheme

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A1563-25-0006

Job location
sUxbridge RoadPinnerMiddlesexHA5 4EA

Job description

Job responsibilities
Thefollowing are the core responsibilities of the Care Navigator.Process and signpost patientsManaging phones appropriatelyInitiate contact with and respond to requests frompatients, team members and external agenciesEnter read-code data on EmisDocument handlingManaging registrationsInput data into the patients healthcare recordsDirect requests for information to the appropriateteamManage queries as necessary in an efficient andpolite mannerCarry out system searches as requestedMaintain a clean, tidy, effective working areaMonitor and maintain the reception area andnoticeboardsSupport clinical staff with general tasks as neededParticipate in practice audit as directedSupport administrative staff, providing cover duringstaff absencesAction incoming emailsComplete opening and closing procedures inaccordance with the duty rotaSupport pharmacist(s) in the management of prescriptionsManage the movement of patient medical recordsAttend small group and team meetingsMonitor and replenish suppliesMedical Record Envelope managementSupport the surgery team to aid the smooth runningof the business

Job description

Person Specification
SkillsEssentialExcellent communication skills (written and oral)Strong IT skillsClear, polite telephone mannerEffective time management (planning & organising)Ability to work as a team member and autonomouslyGood interpersonal skillsAbility to follow clinical policy and procedureDesirableCompetent in the use of Office and OutlookEMIS / Systmone / Vision user skills

Qualifications
EssentialEducated to GCSE level or equivalentDesirableActive signposting or Care Navigator training qualificationHealthcare qualification (level 2) or working towards gaining equivalent levelCustomer service qualification (NVQ) or equivalent

Experience
Essential

Experience
of working with the general publicDesirable

Experience
of working in a healthcare setting

Experience
of working in a primary care environment

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details