Care Navigator in Swadlincote inSwadlincote PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
Newhall Surgery is looking for amotivated, empathetic, customer service orientated person to join our busy CareNavigation Team. The post holder will have a positive attitude, good listeningand communication skills and be a team player. Previous primary care or customer based service

Experience
is required. This is a varied role and much ofthe work undertaken will be of a highly confidential and sensitive nature.There is plenty of scope for development within the role; the Practice embraces change, welcomes new ideas and encourages progression and growth. Newhall Surgery wishes to continue to provide an excellent service for our growing patient population.Part time hours are offered,however, the successful candidate would need to be available to work both the morning and theafternoon shifts as necessary with daily working hours between 8.00am and 6.30pm. The hours required are between 20 and 25 hours per week, the

Working pattern
to be agreed with the successful candidate.Closing date: 23 November 2025.

Main duties of the job
The post holder will work within our busy Care Navigation Teamanswering the telephone, dealing with patient enquiries, booking appointments,undertaking tasks for our clinical teams, signposting patients to internal andexternal services and generally providing a high standard of patientliaison.The post holder will be ableto demonstrate excellent verbal and written communication skills, be able to organiseand prioritise a busy workload and work to tight deadlines whilst maintainingconfidentiality and demonstrating tact and diplomacy. Attention to detail is ofparamount importance as there will be a high level of contact with patients andtheir individual data. Some data will be of a highly sensitive nature.The postholder will need to be able to work within and understand the importance ofpolicies and procedures around patient information, data sharing, informationgovernance and confidentiality.Please be aware that this job is demanding. You will be dealing with patients who are illand potentially stressed. You will betheir first port of call. Empathy andunderstanding with a willingness to help provide a solution following PracticeProtocols is the key to this very important role.

About us
Newhall Surgery has a list sizeof approximately 11,200 patients. We have an active Patient Participation Groupand endeavour to liaise well within the local community. We are active onFacebook and receive good on-line reviews.Our clinical staff consists ofthree GP Partners, four GP's, two registrars, GP Trainees, Advanced ClinicalPractitioner, Advanced Clinical Practitioner / Nurse Manager, Nursing Team, Clinical Pharmacists, a CareCoordinator and a GP Assistant.We also have committed andprofessional management, administrative, secretarial and care navigation teams.We are a friendly Practice whobelieve that communication, team working, well-being and learning are vital tothe success of our organisation.We also have two 'get togethers'per year to help support our internal communication processes and the feelingof 'family' within the organisation.The Partners are very supportiveof staff and place a high value on their learning and development.

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
A5049-25-0Job location
sNewhall SurgeryHigh StreetNewhallSwadlincoteDerbyshireDE11 0HU

Job description

Job responsibilities
Please see the attached

Job description
and

Person Specification
for full

Details
of the Care Navigator role.

Job description

Job description
and

Person Specification
for full

Details
of the Care Navigator role.

Person Specification

Experience
Essential- Working with the general public in a customer service roleDesirable- Understanding of medical terminology- Working in a NHS / primary care environment

Qualifications
Essential- Good standard of education with literacy and numeracy skills.SkillsEssential- Excellent communication skills- Good IT skills- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environmentDesirable- SystmOne / EMIS / Vision user skillsPersonal QualitiesEssential- Polite and confident- Flexible and cooperative- Excellent interpersonal skills- Motivated and proactive- Ability to use initiative and judgement- High levels of integrity and loyalty- Sensitive and empathetic in distressing situations- Ability to work under pressure- Flexibility to work outside of core office hours- Disclosure Barring Service (DBS) check

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details