Care Coordinator/ General Practice Assistant (ARRS Role) in Chester-le-Street inChester-le-Street PUBLISHED TUE 28 OCT 2025 Jump to job information section
Depending on experience
FIXEDTERM
Cestria Health Centre rWC25x1S
Job description
Job summary
Cestria Health Centre has a fantastic opportunity for a Care Coordinator/General Practice Assistant (GPA) to join our team. The role is a support role, covering administrative tasks and, if appropriate, some basic clinical duties, to assist the GPs and the wider team, enabling them to make the best use of consultation time.The post-holder will form part of our multi-disciplinary, primary-care team and contribute to the smooth running of the surgery.
Main duties of the job
Manageincoming and outgoing communications (emails, documents, tasks)Helpwith appointment booking, patient queries and care navigationExplain treatment procedures to patients including arranging follow up appointmentsHelp people to manage their needs by answering their queriesand supporting them in making appointments andensuring patients have goodquality written orverbal information to help them make choices about their careMonitor referrals, missed appointments, investigations, to include cancer 2wwreferrals and missed follow up appointmentsRecord patient's demographic and simple health information as part of their personalised care plan/recordProvide patients with high quality, easy tounderstand information to assist them in making choices about their careSupport in the delivery of enhanced services and otherservice requirements on behalf of the PCNArrangeweekly practice meetings, including preparation of lists, creating teams linksand taking minutesManagingGPSI referrals, including scanning, registration of patients and organizingtriage, prior to appointment bookingWeeklyextraction of information from GPSI clinics to prepare datasets for submissionCompletingbasic (non-opinion) forms for the GP to approve and sign including, but notlimited to, insurance, mortgage and Department for Work and Pensions formsLeadon health promotion and education workTakeand record observations such as blood pressure, pulse, temperature
About us
We are a friendly, long established and CQC Outstanding GP surgery recently joined with Coxhoe Medical Practice. We need to expand our team due to growing list size and GPSI service expansion.We are looking for an enthusiastic team player to join our team at Cestria Health Centre.We have an excellent GP and Nursing Team and a supportive and efficient administrative teamSystmOne Clinical System
Details
Date posted
28 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Fixed termDuration24 months
Working pattern
Full-time
Reference number
A5383-25-0Job location
sCestria Health CentreWhitehill WayChester-le-StreetDH2 3DJ
Job description
Job responsibilities
Manage incoming and outgoing communications (emails, documents, tasks)Help with appointment booking, patient queries and care navigationExplain treatment procedures to patients including arranging follow up appointmentsHelp people to manage their needs by answering their queries and supporting them in making appointments and ensuring patients have good quality written or verbal information to help them make choices about their careMonitor referrals, missed appointments, investigations, to include cancer 2ww referrals and missed follow up appointmentsRecord patient's demographic and simple health information as part of their personalised care plan/recordProvide patients with high quality, easy to understand information to assist them in making choices about their careSupport in the delivery of enhanced services and other service requirements on behalf of the PCNArrange weekly practice meetings, including preparation of lists, creating teams links and taking minutesManaging GPSI referrals, including scanning, registration of patients and organizing triage, prior to appointment bookingWeekly extraction of information from GPSI clinics to prepare datasets for submissionCompleting basic (non-opinion) forms for the GP to approve and sign including, but not limited to, insurance, mortgage and Department for Work and Pensions formsLead on health promotion and education workTake and record observations such as blood pressure, pulse, temperature
Job description
Person Specification
Qualifications
EssentialGCSE/NVQ level 2 or equivalent; or detailed patient services knowledgeDesirableQualified to NVQ level 3
Experience
EssentialIT confident .Must have customer/patient care skills and have worked in a customer/patient facing environment.Competence in Microsoft Office packages (Outlook, Word, Excel).Ability to compile and analyse statistical information.Desirable
Experience
of working with clinical systems i.e. Systm1 would be desirable.
Experience
working in primary care
Experience
of working in a public sector/healthcare environment would be extremely advantageous.
Person Specification
Experience
working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Cestria Health Centre has a fantastic opportunity for a Care Coordinator/General Practice Assistant (GPA) to join our team. The role is a support role, covering administrative tasks and, if appropriate, some basic clinical duties, to assist the GPs and the wider team, enabling them to make the best use of consultation time.The post-holder will form part of our multi-disciplinary, primary-care team and contribute to the smooth running of the surgery.
Main duties of the job
Manageincoming and outgoing communications (emails, documents, tasks)Helpwith appointment booking, patient queries and care navigationExplain treatment procedures to patients including arranging follow up appointmentsHelp people to manage their needs by answering their queriesand supporting them in making appointments andensuring patients have goodquality written orverbal information to help them make choices about their careMonitor referrals, missed appointments, investigations, to include cancer 2wwreferrals and missed follow up appointmentsRecord patient's demographic and simple health information as part of their personalised care plan/recordProvide patients with high quality, easy tounderstand information to assist them in making choices about their careSupport in the delivery of enhanced services and otherservice requirements on behalf of the PCNArrangeweekly practice meetings, including preparation of lists, creating teams linksand taking minutesManagingGPSI referrals, including scanning, registration of patients and organizingtriage, prior to appointment bookingWeeklyextraction of information from GPSI clinics to prepare datasets for submissionCompletingbasic (non-opinion) forms for the GP to approve and sign including, but notlimited to, insurance, mortgage and Department for Work and Pensions formsLeadon health promotion and education workTakeand record observations such as blood pressure, pulse, temperature
About us
We are a friendly, long established and CQC Outstanding GP surgery recently joined with Coxhoe Medical Practice. We need to expand our team due to growing list size and GPSI service expansion.We are looking for an enthusiastic team player to join our team at Cestria Health Centre.We have an excellent GP and Nursing Team and a supportive and efficient administrative teamSystmOne Clinical System
Details
Date posted
28 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Fixed termDuration24 months
Working pattern
Full-time
Reference number
A5383-25-0Job location
sCestria Health CentreWhitehill WayChester-le-StreetDH2 3DJ
Job description
Job responsibilities
Manage incoming and outgoing communications (emails, documents, tasks)Help with appointment booking, patient queries and care navigationExplain treatment procedures to patients including arranging follow up appointmentsHelp people to manage their needs by answering their queries and supporting them in making appointments and ensuring patients have good quality written or verbal information to help them make choices about their careMonitor referrals, missed appointments, investigations, to include cancer 2ww referrals and missed follow up appointmentsRecord patient's demographic and simple health information as part of their personalised care plan/recordProvide patients with high quality, easy to understand information to assist them in making choices about their careSupport in the delivery of enhanced services and other service requirements on behalf of the PCNArrange weekly practice meetings, including preparation of lists, creating teams links and taking minutesManaging GPSI referrals, including scanning, registration of patients and organizing triage, prior to appointment bookingWeekly extraction of information from GPSI clinics to prepare datasets for submissionCompleting basic (non-opinion) forms for the GP to approve and sign including, but not limited to, insurance, mortgage and Department for Work and Pensions formsLead on health promotion and education workTake and record observations such as blood pressure, pulse, temperature
Job description
Person Specification
Qualifications
EssentialGCSE/NVQ level 2 or equivalent; or detailed patient services knowledgeDesirableQualified to NVQ level 3
Experience
EssentialIT confident .Must have customer/patient care skills and have worked in a customer/patient facing environment.Competence in Microsoft Office packages (Outlook, Word, Excel).Ability to compile and analyse statistical information.Desirable
Experience
of working with clinical systems i.e. Systm1 would be desirable.
Experience
working in primary care
Experience
of working in a public sector/healthcare environment would be extremely advantageous.
Person Specification
Experience
working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inChester-le-Street
54.85897383066538 -1.5741685394616325 Chester-le-Street 
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