CHAW PCN Hub Manager and Digital Lead in Wilmslow inWilmslow PUBLISHED SUN 2 MAR 2025 Jump to job information section

An exciting opportunity has arisen to join our Primary Care Network (PCN) as CHAW PCN Health and Wellbeing Hub Manager reporting to the CHAW Operational Lead and CHAW Clinical Director. The role is for 35 hours across 5 days working out of the hub in Wimlsow Health Centre, Chapel Lane, Wilmslow.

The hub has been running for over 3 years now and the successful candidate would be expected to further develop the existing services of the hub in collaboration with the practices. You will be responsible for the day to day management of the team and its services. You will also act as Digital Lead for the PCN. You will have extensive IT skills, exceptional organisational skills and have worked in a patient focused environment.

About us

Job Purpose

The Manager will be responsible for the running of the CHAW PCN Health & Wellbeing Hub on behalf of the PCN. They will ensure that appropriate procedures and policies are adhered to and ensure the Hub is meeting its operational targets. They will liaise with the CHAW PCN Operational Lead and CHAW PCN Clinical Director to develop this service within the PCN. They will also carry out CHAW PCN management and administrative activities as required.

Job Description

As CHAW PCN Health & Wellbeing Hub Manager your key responsibilities will include, but not be limited to:-

General

Managing the CHAW PCN Health & Wellbeing Hub

Manage the team who will be working in the hub

Liaising with the team daily

Ensure they are working to agreed protocols and procedures

Manage staffing rota/holidays/absences

Acting as Digital Lead on behalf of the PCN

Be first port of call for the team for IT queries

Maximizing our use of available IT systems

Deal with initial HR queries in liaise with the CHAW PCN Operational Lead

Liaise with practices and other service providers regarding the services provided by the Hub

Ensuring we promote the services of the PCN to the practices and the patients

Be responsible for the quality outcomes of the service with the CHAW Operational Lead and CHAW CD Director

Ensure all procedures and policies are updated and reviewed on a regular basis and fully reflect our processes

Providing induction training on relevant IT systems and policies and procedures

Deal with patient complaints/SEAs/Incidents in collaboration with the CHAW Operational Led and CHAW CD Director

Learning Environment Facilitator

In collaboration with the CHAW PCN Operational Lead:-

Act as LEF for PCN

Liaise with Cheshire Hub regarding training initiatives available to the PCN

Maximise training opportunities for the PCN

Ensure appropriate funding is secured for the PCN

Work with GP trainer to help and support the development of ARRS staff

Ensure all staff have their relevant training

Digital/IT Development and PCN Website

Develop IT solutions within the PCN

Provide training support to all staff

Lead on items such as Emis Enterprise, GP Net, MS Teams, Apex, AccRx, Joy

Development and maintenance of the PCN website

To manage communications and social media pages to ensure patients have relevant and timely information to help them manage their health needs.

Research

In collaboration with the CHAW PCN Operational manager set up a research offer on behalf of the practices

Acting as the first point of contact for the research team

This is a new initiative and this role will develop

Health Equalities

In collaboration with CHAW PCN Operational Manager, and the PCN Health inequality GP develop the PCN Strategy covering:-

To lead on the PCN screening improvement plan, with the support of practices, to help improve cancer screening update and reduction of DNAs.

To take action to engage groups with low participation in chronic disease review, screening and immunisation, including childhood immunisations.

NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and because of any future organisational change.

Knowledge, Skills and Qualifications

At least 2 years management experience in a health setting (ideally in general practice)

Experience of running a multi disciplinary team

Sound planning and organisational skills

Excellent IT skills

Excellent communication skills

GCSE grade A-C or equivalent qualification in Maths and English language, with high levels of literacy