Clerical Officer - St Pauls in Liverpool inLiverpool PUBLISHED TUE 17 DEC 2024 Jump to job information section
Band 2
PERMANENT
Job description
**PREVIOUS APPLICANTS NEED NOT APPLY** Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks
Candidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.
St Paul's Eye UnitThe role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.
Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasksCandidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.
About us Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes. Receive and book in patients on arrival in Out-patients/Primary care. Make appointments as requested. Liaise with medical staff re overbooked clinics. Deal with telephone and postal enquiries. Ensure clinic booking summaries and clinic proformas are completed timely and accurately. Open, sort and re-direct mail. Enter referral letters onto the Hospital Information Support System and book new appointments as required Make up and file new case notes. Cancel and re-book clinic appointments according to given instructions. Liaise with Clerical Team Co-ordinator re missing case notes. Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties. ¨C11C ¨C12C ¨C13C ¨C14C ¨C15C
Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
Receive and book in patients on arrival in Out-patients/Primary care.
Make appointments as requested. Liaise with medical staff re overbooked clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and re-direct mail.
Enter referral letters onto the Hospital Information Support System and book new appointments as required
Make up and file new case notes.
Cancel and re-book clinic appointments according to given instructions.
Liaise with Clerical Team Co-ordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
¨C11C ¨C12C ¨C13C ¨C14C ¨C15C
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Clerical Officer - St Pauls:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
inLiverpool
53.409481048583984 -2.962024688720703 Liverpool 
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