Clerical Officer – Receptionist in Plymouth inPlymouth PUBLISHED THU 5 JUN 2025 Jump to job information section
Band 2
PERMANENT
Job description
To provide a receptionist support for the Royal Eye Infirmary
This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN's (Administrative Procedure Notes)
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APN's (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
7. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.
8. To ensure the patient's details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.
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About us PRIMARY DUTIES & AREAS OF RESPONSIBILITY 1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training. 2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance. 3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference). 4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception. 5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area. 6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas. ¨C11C ¨C12C ¨C13C ¨C14C ¨C15C ¨C16C ¨C17C ¨C18C ¨C19C
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
2. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
3. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
4. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
5. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
6. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
¨C11C ¨C12C ¨C13C ¨C14C ¨C15C ¨C16C ¨C17C ¨C18C ¨C19C
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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