QR code linking to this job posting Clinic Coordinator - Glasgow in Glasgow inGlasgow PUBLISHED WED 12 MAR 2025

Hidden Hearing

About The Role

At Hidden Hearing, the Branch Coordinator provides exceptional customer service and a welcoming environment for all customers to our hearing centres.

We are looking for a branch coordinator to join our Glasgow hearing centre.


  • 3 days a week (Monday, Tuesday and Friday) 9am to 5pm. 22.5 hours a week.
  • Salary - £15,150
  • This role will work across the 2 Glasgow Branch location’s (St Vincent Street and Glassford Street) they are close to each other.


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Responsibilities


  • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
  • Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
  • Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
  • Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
  • Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
  • Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.


About You

We are looking for an individual who possesses the following qualities:


  • A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
  • Self-motivated and competitive, driven to meet and exceed targets.
  • Logical and proactive, capable of navigating challenging situations with ease.
  • Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.