Clinical Support Worker - Oncology/ Haematology Helpline in Huddersfield inHuddersfield PUBLISHED MON 13 OCT 2025 Jump to job information section
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Job description
Clinical Support Worker - Oncology/Haematology Helpline Job details Posting date: 13 October 2025 Salary: Not specified Additional salary information: £24,937 - £26,598 per annum, pro rata Hours: Part time Closing date: 12 November 2025 Location: Huddersfield, HD3 3EA Company: Calderdale & Huddersfield NHS Foundation Trust Job type: Permanent Job reference: 75/372-MED2509 Apply for this job Summary A Vacancy at Calderdale and Huddersfield NHS Foundation Trust. An exciting opportunity has arisen within the Oncology and Haematology helpline team for band 3 Clinical Support Workers. The post will involve answering the helpline calls and signposting patients to the correct place to help them. It will also involve assessing patients including their vital signs, ECG's, venepuncture and cannulation. Experience is desirable but not essential as full training will be given. To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence. CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems. Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role. The main role of this post will be to answer the helpline calls using an algorithm. This will enable you to signpost/divert calls to the correct team for expert advice. You will also be involved in the assessment process of patients as they arrive on the ward. This will include, Vital signs, ECG's, Venepuncture and cannulation. This advert closes on Monday 27 Oct 2025
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Clinical Support Worker - Oncology/Haematology Helpline:
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To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
inHuddersfield
53.645790100097656 -1.7850350141525269 Huddersfield, England, United Kingdom 
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