Clinical Support Worker - Mental Health in Wishaw inWishaw PUBLISHED SAT 17 MAY 2025 Jump to job information section
Band 3 GOOD SALARY
NHS Scotland rvrQq6u
Job description
The Role
We are looking to recruit a Clinical Support Worker to join the Mental Health team at University Hospital Wishaw!
The successful candidate will undertake care duties for patients in support of and delegated by the Registered Nurse, within a hospital or community setting.
The post-holder will require to work without direct supervision on a regular basis, referring to the registered nurse as required.
Contract type & Shift Pattern
Band 3 / Permanent / full time / 37 hours
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
Why join NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire Benefits Include
What We'll Need You To Bring
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Joseph Fearon at
For enquiries regarding the application form or recruitment process, please contact Devon Westwater at
Please remember to include the job title and reference number in your email.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information For Applicants
Right To Work Within The UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are looking to recruit a Clinical Support Worker to join the Mental Health team at University Hospital Wishaw!
The successful candidate will undertake care duties for patients in support of and delegated by the Registered Nurse, within a hospital or community setting.
The post-holder will require to work without direct supervision on a regular basis, referring to the registered nurse as required.
Contract type & Shift Pattern
Band 3 / Permanent / full time / 37 hours
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
Why join NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire Benefits Include
- A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff)
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures
What We'll Need You To Bring
- SVQ III in healthcare, or working towards, or equivalent experience working within a caring environment/role.
- Ability to work with people and as part of a multidisciplinary/agency team.
- Effective written and verbal communication skills.
- Ability to carry out assigned patient care tasks effectively within a busy environment.
- Ability to work unsupervised.
- To actively participate in the Personal Development Plan process to fulfil the requirements of continuing professional development.
- Working knowledge of basic information technology
- Up to date with NHS mandatory training/evidence of core training from external organisations
- Experience of working within a healthcare setting
- Experience working with people who have mental health/health care needs
- Experience of working within health inpatient setting
- Awareness of national and local mental health agenda
- Evidence of experience in Dementia care with associated knowledge
- Evidence of engagement in inter professional learning opportunities, self-directed study, and peer reflection
- Motivated and committed to continuous personal development
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Joseph Fearon at
For enquiries regarding the application form or recruitment process, please contact Devon Westwater at
Please remember to include the job title and reference number in your email.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information For Applicants
- Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
- For help to complete an application on Jobtrain please follow this link: https://jobsincare.com/job/jbliFofD check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
- Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Right To Work Within The UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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Can you tell us about your experience in a healthcare setting, especially in relation to mental health? What specific roles or responsibilities have you had?
How do you approach working with patients who may be experiencing significant distress or challenging behaviours? Can you provide an example of a situation where you successfully managed such a scenario?
The role requires working without direct supervision at times. Can you describe a situation where you had to work independently and the challenges you faced? How did you overcome them?
Effective communication is crucial in this role. Can you share an example of a time when your communication skills helped to resolve a misunderstanding or conflict with a patient or colleague?
What is your understanding of the current national and local mental health agenda, and how do you see it impacting your role as a Clinical Support Worker?
1. 1. **Can you tell us about your experience in a healthcare setting, especially in relation to mental health? What specific roles or responsibilities have you had?**
2. 2. **How do you approach working with patients who may be experiencing significant distress or challenging behaviours? Can you provide an example of a situation where you successfully managed such a scenario?**
3. 3. **The role requires working without direct supervision at times. Can you describe a situation where you had to work independently and the challenges you faced? How did you overcome them?**
4. 4. **Effective communication is crucial in this role. Can you share an example of a time when your communication skills helped to resolve a misunderstanding or conflict with a patient or colleague?**
5. 5. **What is your understanding of the current national and local mental health agenda, and how do you see it impacting your role as a Clinical Support Worker?**
Useful skills for a Clinical Support Worker - Mental Health:
Click to view
To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
inWishaw
55.7737042 -3.9430662 Wishaw, Scotland, United Kingdom 
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