Clinical Support Worker in Newcastle under Lyme inNewcastle under Lyme PUBLISHED MON 10 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
NO SPONSORSHIP
Job description
Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor
Salary
threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.We are looking for a motivated and enthusiastic Clinical Support Worker to join our busy outpatient team. In this post you will be responsible for providing some basic elements of patient care, chaperoning and some clerical duties such as dealing with patient notes and referrals. Our aim is to ensure our patients receive the highest standard of patient care. We are committed to developing a culture in line with our values that improves quality and enhances the patient
Experience
and you will play a vital part in the team.
Main duties of the job
In this post you will be required to provide basic elements of care whilst organising the daily running of the clinics. You will be required to chaperone patients during examinations.You will also be responsible for general housekeeping duties and re-stocking of the clinic rooms.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
205-7572410
Job location
sRoyal Stoke UHNMHartshill RoadNewcastle under LymeST4 6QG
Job description
Job responsibilities
It is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment. Communicate and report any changes or information relating to the patient to the Registered Nurse. Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner. To receive patients, visitors and staff in a calm, friendly and efficient manner. Exchanges information with patients using reassurance, tact and empathy. Overcome barriers to understanding for example patients with physical or mental disabilities. The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager. For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue. All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment. The post holder will work towards completion of a vocational qualification in care as agreed in their PDR. Have a duty to respond and report patients condition in a timely manner. This will include judgements involving facts. Hold basic keyboard skills. Dexterity to undertake nursing care procedures as appropriate
Job description
Person Specification
EssentialEssentialEvidence of good numeracy and literacyEvidence of basic computer skillsDesirableCare certificate (This is mandatory to undertake in the first 12 weeks of employment)
Experience
EssentialMinimum of 6 months
Experience
in a care setting
Experience
EssentialMinimum of 6 months
Experience
in a care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor
Salary
threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.We are looking for a motivated and enthusiastic Clinical Support Worker to join our busy outpatient team. In this post you will be responsible for providing some basic elements of patient care, chaperoning and some clerical duties such as dealing with patient notes and referrals. Our aim is to ensure our patients receive the highest standard of patient care. We are committed to developing a culture in line with our values that improves quality and enhances the patient
Experience
and you will play a vital part in the team.
Main duties of the job
In this post you will be required to provide basic elements of care whilst organising the daily running of the clinics. You will be required to chaperone patients during examinations.You will also be responsible for general housekeeping duties and re-stocking of the clinic rooms.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
205-7572410
Job location
sRoyal Stoke UHNMHartshill RoadNewcastle under LymeST4 6QG
Job description
Job responsibilities
It is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment. Communicate and report any changes or information relating to the patient to the Registered Nurse. Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner. To receive patients, visitors and staff in a calm, friendly and efficient manner. Exchanges information with patients using reassurance, tact and empathy. Overcome barriers to understanding for example patients with physical or mental disabilities. The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager. For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue. All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment. The post holder will work towards completion of a vocational qualification in care as agreed in their PDR. Have a duty to respond and report patients condition in a timely manner. This will include judgements involving facts. Hold basic keyboard skills. Dexterity to undertake nursing care procedures as appropriate
Job description
Person Specification
EssentialEssentialEvidence of good numeracy and literacyEvidence of basic computer skillsDesirableCare certificate (This is mandatory to undertake in the first 12 weeks of employment)
Experience
EssentialMinimum of 6 months
Experience
in a care setting
Experience
EssentialMinimum of 6 months
Experience
in a care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Clinical Support Worker:
Click to view
To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
inNewcastle under Lyme
52.99897093838194 -2.162592703859424 Newcastle under Lyme 
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