IT and Clinical System Administrator in Dereham inDereham PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
The post holder isresponsible for the overall management, maintenance, and development of all ITand clinical information systems within the GP practice.The post-holderwill ensure that the practice's technology is robust, secure, and fullysupports both clinical and administrative workflows to provide safe andeffective patient care.The post holderwill act as a bridge between technical support and clinical staff, managingeverything from day-to-day IT issues to system upgrades and data quality.

Main duties of the job
Serve as the expert and primary point of contactfor the practice's main clinical software, telephone system and otherintegrated systems.Manage system upgrades, configuration, andmaintenance to align with business requirements and regulatory standards.Analyse clinical and administrative workflows toidentify opportunities for process improvement using IT solutions.

About us
Elmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two sites in Elmham and Swanton Morley. Our main site is set in beautiful surrounding countryside in North Elmham with the other site within comfortable proximity. The fine City of Norwich is easily reached by car within 35 minutes.EGoP has a team of 40+ health care professionals and administration support staff. Both sites offer a welcoming and friendly environment to work in and team spirit amongst surgery staff is high. The 5 Partners, Management Team, Clinical Team, and Administration Team communicate well between them.Our fantastic multi-skilled Clinical Team consists of General Practitioners, Nurse Practitioners, Practice Nurses, and Health Care Assistants to carry out all the necessary duties to deliver a comprehensive General Practice service ensuring the highest standard of care to all our patients. We are part of the PCN for Mid Norfolk and through our network we have a range of ARRS roles within our practice to support us in delivering high-quality care to our patients. We have an on-site Dispensary. We are proud to be a training practice to GP Registrars.

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
A1540-25-0004

Job location
s59 Holt RoadNorth ElmhamDerehamNorfolkNR20 5JS

Job description

Job responsibilities
System management and developmentServe as the expert and primary point of contactfor the practice's main clinical software, telephone system and otherintegrated systems.Manage system upgrades, configuration, andmaintenance to align with business requirements and regulatory standards.Analyse clinical and administrative workflows toidentify opportunities for process improvement using IT solutions.ITsupport and infrastructureProvide technical support for all hardware and softwareissues, either by resolving them directly or by escalating to third-partyproviders.Ensure the security and integrity of thepractice's network, data backups, and communication systems.Manage IT assets & register, including procuringnew hardware, software, and other IT equipment from the ICB Digital teamMaintain relationships with external IT supportand system vendors, managing service requests and ensuring effective servicedelivery.Data andinformation governanceEnsure strict compliance with data protectionlaws, such as GDPR, and all NHS information governance policies.Oversee the quality and accuracy of all datawithin the clinical system, providing advice and training to staff.Generate regular and ad-hoc reports for clinicalaudits, quality improvement initiatives (e.g., QOF), and internal performancemanagement.Implement and maintain robust business continuityand disaster recovery procedures.Clinical system managementManage the day-to-day operation of the practice'sclinical system including administration, user support, andtroubleshooting.Act as Service Desk Officer to assist with ITrelated issues to the practice IT database systems *SystmOne, AccuRx andTeamnet etc, such as password and smartcard related issues, loss of service.Data management and qualityEnsure the accuracy and integrity of patient databy implementing and enforcing data quality protocols.Monitor data, codeentries accurately, and ensure compliance with coding standards for reportingpurposes.Oversight of the clinical coding, ensuring thecorrect and up to date use of SNOMED codes and templates are available on thesystem.IT infrastructure supportOversee the practice's overall IT infrastructure,including hardware, software, network, security.Provide technical supportto staff and manage system updates and maintenance.Staff training and supportLiaise with the HR Administrator to ensure IT related procedures are carried out regarding on-boarding new users including Smartcard management, and off-boarding users leaving the practice.Liaise with the HR Administrator to deliver the IT aspects of the induction programme for staff and students and ongoing training as necessary for all practice staff such as e-mail, ICE, N365 etc.Responsible for Care Homes attached to the practice, setting up users and granting or removing access.Develop and deliver training sessions to helpstaff effectively use clinical and IT systems.Provide ongoing support andguidance to users.Liaisonand communicationServe as the primary liaison between the clinicaland administrative staff, the practice management, and any external IT orsystem suppliers.Systemdevelopment and improvementAnalyse and document user requirements for systemimprovements. Support the implementation of new functionality or changesto existing systems to enhance clinical processes and efficiency.Complianceand securityEnsure all IT and clinical systems adhere to dataprotection laws (e.g., GDPR) and other relevant regulations (e.g.,Caldicottprinciples).Safeguard the confidentiality of patientinformation.StrategicplanningContribute to the practice's strategic developmentby leading on any changes of IT systems or innovative use of new and upcomingtechnologies and providing advice on IT and clinical systems and participatingin planning for future technology needs.Internaland external communicationManage and maintain Elmham Group of Practicessocial media.Assist with managing and developing the Groupswebsite, ensuring friendly navigation and relevant, accurate and up-to-dateinformation being published, in compliance with data protection legislation.Handling queries received from patients and thepublic via our social media.Assist with the organisation and administration ofthe health campaigns.Data Reporting on communication issues, i.e.,Friends and Families Tests and other surveys.Administrationand OversightIssue and receipt of standard communications andrecords between the Practice and the Health Authority.Liaise with PCSE regarding registrations anddeductions as required.To liaise with patients, the public and otherhealthcare professionals as necessary.Data SecurityTo provide oversight and support for effectivedata control and information management in line with GDPRHealth and SafetyEnsure the Practice policies are understood andobserved and that procedures are followed.Ensure the appropriate use of equipment andfacilities and ensure the environment is maintained in good order.Take the necessary precautions to safeguard thewelfare and safety of oneself and others in accordance with the Health andSafety at work act.GeneralOther duties/holiday cover that may be requiredappropriate to the level and nature of the post.Responsibility for the creation and updating ofprocedures notes for all tasks within the role.Proactively work to review process and implementimprovements where possible.To be proficient at prioritising and organisingworkloadContribute to own supervision, development, andappraisal systems in line with Practice requirements.To undertake any training as deemed as necessaryto carry out the full requirements of the post.The Partners of the Practice retain the right toamend the

Job description
in consultation with the post holder and any agreedchanges will be notified in writing within a month of any agreement.To liaise with patients, the public and otherprofessionals as necessary.

Job description

Person Specification

Qualifications
EssentialGCSE grade A to C in English and Maths

Experience
EssentialStrong knowledge of IT infrastructure, networks, and general hardware and software management.Sound educational background with excellent literacy and numeracy skills

Experience
in Data Security

Experience
of implementing policies and procedures

Experience
of identifying and implementing best practiceStrong communication and interpersonal skills, with the ability to train and support staff at all levels.Good standard of verbal and written EnglishExcellent communication skills (written and verbal), capable of explaining technical concepts to non-technical users.Problem solving and analytical skillsComputer literate and confident IT user including Microsoft Office andExcellent attention to detailAbility to manage tasks efficiently, prioritising based on urgency and importance.Able to work on own initiativeAbility to solve problems in a logical way within the role remitAbility to react confidently to new situations, using own initiative and available resources to complete tasks effectively.Ability to communicate politely on various levelsAbility to work under pressureAbility to drive and deliver change effectivelyMaintain confidentially at all timesTeam playerFlexible and adaptabilitySelf-motivationCalmness, reliabilityIntegrityAccountabilityPurposeContinuous improvementCommunicationBuilding know-howClean driving licenseCar OwnerWill to complete an enhanced level DBS disclosureDesirableProven

Experience
working with clinical IT systems in a healthcare or primary care setting, such as SystmOne.

Person Specification

Experience
in Data Security

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details