Community Healthcare Coordinator - Telephonist in Northwood inNorthwood PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.

Main duties of the job
Based at our officein Northwood, you will take responsibility for effective managing patientsbookings, the triage process and using the E-referral service. This is a busyrole, with lots of time spent on the phone liaising with patients and bookingtheir appointments. You will need to have a proactive approach and be happy topitch in and support other services as well as your own, depending on thebusiness requirements.

About us
Harrow Health CICOur Vision:To provide high quality patient care, enhancing patient

Experience
by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

Details

Date posted
November 2025

Pay scheme
Other

Salary
£23,800 a year

Contract
Permanent

Working pattern
Full-time

Reference number
B0480-25-0027

Job location
sRear of Clearview Residential, Ground Floor, Metro House2Pinner RoadNorthwoodHA6 1BX

Job description

Job responsibilities
Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .Managing patients bookings, triage process and using e-referral service and provide secretarial support.Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.Work access various location such as the GP Access Centre, Head Office, and Community Clinics.Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.Assist in the collection of activity and audit data to support monthly reporting and invoicing.Ensure services meet their KPIsAttend various locations such as the Walk in centre and Clinics.The role will involve call handling and back office support functionsTo undertake other administrative tasks as required for other clinical services which may commence/ be developed.General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as requiredLiaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer servicesUsing E-Referral System and EMIS WebSupport and provide feedback to Senior Coordinators/Service Manager

Job description

Person Specification
SkillsEssentialExcellent Communication Skills both written & verbalPolite telephone mannerMicrosoft (Word, Excel) LiterateExcellent Attention to detailThe ability to remain calm under pressureDesirableUnderstanding of information governance and patient confidentiality

Qualifications
Essential- GCSE grade A to C in English and MathsDesirable-

Experience
with patients/

Experience
in customer service

Experience
EssentialPolite telephone mannerExcellent Communication Skills both written & verbalDesirableKnowledge of NHS Systems - EMIS Web, e-Referral SystemPrevious

Experience
of a similar role

Experience
with patients/

Experience
in customer service

Experience
of a similar roleEmployer

Details