Community Healthcare Coordinator - Telephonist in Northwood inNorthwood PUBLISHED FRI 7 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Harrow Health CIC r6qgUoSl
Job description
Job summary
We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.
Main duties of the job
Based at our officein Northwood, you will take responsibility for effective managing patientsbookings, the triage process and using the E-referral service. This is a busyrole, with lots of time spent on the phone liaising with patients and bookingtheir appointments. You will need to have a proactive approach and be happy topitch in and support other services as well as your own, depending on thebusiness requirements.
About us
Harrow Health CICOur Vision:To provide high quality patient care, enhancing patient
Experience
by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£23,800 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0480-25-0027
Job location
sRear of Clearview Residential, Ground Floor, Metro House2Pinner RoadNorthwoodHA6 1BX
Job description
Job responsibilities
Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .Managing patients bookings, triage process and using e-referral service and provide secretarial support.Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.Work access various location such as the GP Access Centre, Head Office, and Community Clinics.Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.Assist in the collection of activity and audit data to support monthly reporting and invoicing.Ensure services meet their KPIsAttend various locations such as the Walk in centre and Clinics.The role will involve call handling and back office support functionsTo undertake other administrative tasks as required for other clinical services which may commence/ be developed.General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as requiredLiaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer servicesUsing E-Referral System and EMIS WebSupport and provide feedback to Senior Coordinators/Service Manager
Job description
Person Specification
SkillsEssentialExcellent Communication Skills both written & verbalPolite telephone mannerMicrosoft (Word, Excel) LiterateExcellent Attention to detailThe ability to remain calm under pressureDesirableUnderstanding of information governance and patient confidentiality
Qualifications
Essential- GCSE grade A to C in English and MathsDesirable-
Experience
with patients/
Experience
in customer service
Experience
EssentialPolite telephone mannerExcellent Communication Skills both written & verbalDesirableKnowledge of NHS Systems - EMIS Web, e-Referral SystemPrevious
Experience
of a similar role
Experience
with patients/
Experience
in customer service
Experience
of a similar roleEmployer
Details
We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.
Main duties of the job
Based at our officein Northwood, you will take responsibility for effective managing patientsbookings, the triage process and using the E-referral service. This is a busyrole, with lots of time spent on the phone liaising with patients and bookingtheir appointments. You will need to have a proactive approach and be happy topitch in and support other services as well as your own, depending on thebusiness requirements.
About us
Harrow Health CICOur Vision:To provide high quality patient care, enhancing patient
Experience
by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£23,800 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0480-25-0027
Job location
sRear of Clearview Residential, Ground Floor, Metro House2Pinner RoadNorthwoodHA6 1BX
Job description
Job responsibilities
Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .Managing patients bookings, triage process and using e-referral service and provide secretarial support.Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.Work access various location such as the GP Access Centre, Head Office, and Community Clinics.Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.Assist in the collection of activity and audit data to support monthly reporting and invoicing.Ensure services meet their KPIsAttend various locations such as the Walk in centre and Clinics.The role will involve call handling and back office support functionsTo undertake other administrative tasks as required for other clinical services which may commence/ be developed.General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as requiredLiaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer servicesUsing E-Referral System and EMIS WebSupport and provide feedback to Senior Coordinators/Service Manager
Job description
Person Specification
SkillsEssentialExcellent Communication Skills both written & verbalPolite telephone mannerMicrosoft (Word, Excel) LiterateExcellent Attention to detailThe ability to remain calm under pressureDesirableUnderstanding of information governance and patient confidentiality
Qualifications
Essential- GCSE grade A to C in English and MathsDesirable-
Experience
with patients/
Experience
in customer service
Experience
EssentialPolite telephone mannerExcellent Communication Skills both written & verbalDesirableKnowledge of NHS Systems - EMIS Web, e-Referral SystemPrevious
Experience
of a similar role
Experience
with patients/
Experience
in customer service
Experience
of a similar roleEmployer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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