Customer Services Advisor in Wigan inWigan PUBLISHED THU 6 NOV 2025 Jump to job information section

Play a vital role in Wigan’s Community Adult Front Door team as a Customer Services Advisor, recruited by inploi and based at Wigan Life Centre (WN1 1NJ). This front-line role handles incoming calls, emails and webforms from residents — often vulnerable or sensitive — providing clear advice within relevant legislation, capturing information on IT systems and guiding people towards the right local support. You’ll work within a multi-disciplinary team focused on early intervention, independence and technology-led solutions, and may be asked to respond to emergency situations as part of an extended-hours service. The post is temporary until July 2026, 30 hours per week (12:00–18:00, Monday–Friday), Grade 5 pay £21,749–£23,951 pa (£13.90–£15.31 per hour) and offers blended working between home, office and community settings.

This opportunity is ideal for caring, organised people — particularly women juggling caring responsibilities — who bring calm communication, empathy and a solution-focused approach. You’ll be supported by a team committed to continuous service and local improvement (Wigan Council is an APSE award winner), with access to flexible working and staff rewards. If you want to turn your listening and signposting skills into real impact across the borough, find this vacancy on jobsincare.com and click the "Apply Now" button alongside this description to submit your application.