Digital Inclusion Coordinator in Bulwell inBulwell PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 4: £27,485 to £30,162 a year
FIXEDTERM
Nottingham CityCare Partnership CIC rxsYpMfv
Job description
Job summary
Are you passionate about making a real difference in peoples lives through digital technology?Join us as a Digital Inclusion Co-ordinator and become a driving force for positive change at Nottingham CityCare.In this dynamic role, you will work directly with patients, carers, and community health staff to break down barriers to digital access. Whether you are helping someone register for the NHS App for the first time or running a digital skills workshop, every day brings new opportunities to empower the community you will be working with.You will collaborate with Nottingham CityCare's clinical services, GP practices, voluntary sector partners, and patient groups to reduce health inequalities and promote digital inclusion. Your mission: to ensure individuals, regardless of background or ability, can confidently access and benefit from local health services online.If you are energetic, compassionate, and ready to champion digital inclusion, wed love to hear from you.The role is offered as a secondment or fixed-term
Contract
. You are advised to seek approval from your manager in advance if applying for a secondment.
Main duties of the job
You'll thrive on engaging with a diverse range of people, building trust, and making digital health feel accessible and welcoming.From one-to-one support to group sessions and outreach in community venues, your work will directly improve lives and help close the digital divide.You'll be part of a supportive, forward-thinking team, with opportunities to develop your digital and engagement skills and contribute to exciting new projects.You'll see the impact of your work, whether its a patient confidently managing their health online for the first time, or a practice team embracing new digital tools.You will coordinate and deliver digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares communities.You will be responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place for evaluation purposes.
About us
We are aprovider of NHS Community Health Services, CityCare exists to support thehealth and wellbeing of all local people, working alongside other health andcare partners to achieve this. We are a value driven, people business with apassion for excellence. Our vision and social purpose is to make a differenceeveryday to the health & wellbeing of our communities and our values ofkindness, respect, trust and honesty lie at the heart of everything we do,guiding how we work together with partners and each other to consistentlydeliver high quality compassionate care. As a social enterprise we aim to addsocial value by investing in the future of our local communities and helping tomake a difference in peoples lives.CityCare valuethe benefits of a diverse and inclusive workforce. We encourage applicationsfrom candidates who identify as disabled, LGBT+ or from a Black, Asian orMinority Ethnic (BAME) background, as they are currently under-representedwithin our organisation.We are proud to be a forces-friendlyorganisation and are dedicated to supporting Veterans, Service Leavers, Reservists, andmilitary spouses/partners. We value the unique skills and contributions youbring.CityCare is anequal opportunities employer. We are positive about employing people withdisabilities. If you require your application in a different format pleasecontact People Services on . CityCare is committed to theprotection of vulnerable adults and children.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
B9826-PRCD-6381
Job location
sAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WR
Job description
Job responsibilities
Job PurposeNottingham and Nottinghamshire Integrated Care System (ICS) Digital Inclusion Workstream is working to improve digital health inclusion for the local population and workforce by embedding Digital Inclusion Co-ordinators within Primary Care Networks (PCNs) and local organisations.The Digital Inclusion Co-ordinator for Nottingham CityCare will provide proactive digital skills support to staff and members of the public within Nottingham Citys diverse communities. This will include supporting our services to reduce digital health inequalities and increase the uptake of digital services. The postholder will support the ICS vision of utilising the NHS App as the digital front door by actively engaging with patients, citizens and staff to improve their awareness and access to digital healthcare services.The Digital Inclusion Co-ordinator will be based with Nottingham CityCare but will also be a pivotal member of a wider ICS digital inclusion team, delivering innovative support activities through outreach work, promoting the benefits of digital healthcare tools and acting as first point of contact for digital services support.The postholder will ensure the provision of information as required, for stakeholders both internal and external. This will involve presenting to a range of audiences, targeted work focusing on the clinical priorities of Nottingham CityCare, utilising relevant clinical systems and updating reports / documents as needed. The Digital Inclusion Co-ordinator will undertake reporting, tracking and analysis to understand the impact of the digital inclusion support schemes implemented and adapt to service need.DimensionsService Users: A broad range of people from Nottingham Citys diverse communities.Staff: A range of staff and professional groups, within Nottingham CityCare and partner organisations.Area: CitywideKey ResponsibilitiesResponsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares services and communities.Build and maintain networks through engagement with practice teams and the wider community. Utilise influencing and communication skills to educate others on the benefits of digital services, whilst recognising exclusion barriers and challenges.Upskill and improve confidence in using digital services through tailored support and training of members of the public and staff. Coordinate training opportunities for Nottingham CityCares staff and local third sector organisations.Utilise strong communication skills to deliver presentations to a wide range of audiences.Contribute to the positive promotion of digital health services available to members of the public (NHS App and other / integrated services) for improved management of health, care and wellbeing.Work with local colleagues to identify key cohort groups to target activity, reducing the barriers to digital inclusion for those that
Experience
the greatest health inequalities and ensuring positive impact on patient outcomes.Responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place. Where necessary evaluate own work and impact relating to specific activities undertaken and use this information to develop services as appropriate.Develop communication materials that can be included within newsletters, social media posts and practice websites, showcasing the benefits of digital healthcare services and the impact of the roles work.Responsible for supporting Nottingham CityCare in having health literate information on relevant websites about digital health services and the support available through the Co-ordinators own role, ensuring it is accurate and kept up to date.Complete mandatory / other training to support the knowledge of the post-holder. Act in accordance with the policies and procedures of the organisation.Work closely alongside other staff on wider digital transformation projects aligned to Nottingham CityCares / ICS priorities.Work in partnership with a vast network, including: the local digital inclusion workstream, local digital health champions network, CVS Organisations, national NHS App team and NHS App Ambassadors by sharing and acquiring information, knowledge and opportunities.
Job description
Person Specification
Special RequirementsEssentialAbility to be flexible over hours worked within
Contract
ed hours to meet the needs of the serviceAbility to work out of hoursFull driving licence or the ability to travel between locations.All appointments are subject to satisfactory occupational health clearance.
Experience
Essential
Experience
of working as part of a teamUse of initiative and judgement in difficult or complex situationsAbility to prioritise a diverse workload and deliver to deadlinesProblem solving skills in an administrative settingDesirable
Experience
in a public facing role and be able to support the needs of individuals and other networks.
Experience
of project management.
Experience
of events management.Previous NHS
Experience
Experience
in a healthcare/service environmentKnowledge and skillsEssentialAdvanced keyboard skills.Microsoft Office advanced useAbility to communicate verbally and in writing in a clear, concise and effective mannerAble to plan and organise a range of activitiesSelf-motivated and able to work without supervisionAble to communicate with a wide range of peopleAbility to negotiate and influence.Ability to act and work flexibly and on own initiative.Ability to create a range of written communication materials.DesirableKnowledge of Nottingham CityCare servicesKnowledge of Digital InclusionKnowledge of Integrated Care SystemKnowledge of using IT systems such as EMIS and System OneKnowledge of current NHS strategy and policy around Digital Inclusion and Transformation
Qualifications
EssentialGCSE Maths or Equivalent LevelGCSE English or Equivalent LevelEducated to diploma level or equivalent qualification/
Experience
.DesirableProject Management qualification or equivalent
Experience
.Digital qualification or equivalent
Experience
.
Experience
Essential
Experience
of project management.
Experience
Experience
.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Are you passionate about making a real difference in peoples lives through digital technology?Join us as a Digital Inclusion Co-ordinator and become a driving force for positive change at Nottingham CityCare.In this dynamic role, you will work directly with patients, carers, and community health staff to break down barriers to digital access. Whether you are helping someone register for the NHS App for the first time or running a digital skills workshop, every day brings new opportunities to empower the community you will be working with.You will collaborate with Nottingham CityCare's clinical services, GP practices, voluntary sector partners, and patient groups to reduce health inequalities and promote digital inclusion. Your mission: to ensure individuals, regardless of background or ability, can confidently access and benefit from local health services online.If you are energetic, compassionate, and ready to champion digital inclusion, wed love to hear from you.The role is offered as a secondment or fixed-term
Contract
. You are advised to seek approval from your manager in advance if applying for a secondment.
Main duties of the job
You'll thrive on engaging with a diverse range of people, building trust, and making digital health feel accessible and welcoming.From one-to-one support to group sessions and outreach in community venues, your work will directly improve lives and help close the digital divide.You'll be part of a supportive, forward-thinking team, with opportunities to develop your digital and engagement skills and contribute to exciting new projects.You'll see the impact of your work, whether its a patient confidently managing their health online for the first time, or a practice team embracing new digital tools.You will coordinate and deliver digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares communities.You will be responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place for evaluation purposes.
About us
We are aprovider of NHS Community Health Services, CityCare exists to support thehealth and wellbeing of all local people, working alongside other health andcare partners to achieve this. We are a value driven, people business with apassion for excellence. Our vision and social purpose is to make a differenceeveryday to the health & wellbeing of our communities and our values ofkindness, respect, trust and honesty lie at the heart of everything we do,guiding how we work together with partners and each other to consistentlydeliver high quality compassionate care. As a social enterprise we aim to addsocial value by investing in the future of our local communities and helping tomake a difference in peoples lives.CityCare valuethe benefits of a diverse and inclusive workforce. We encourage applicationsfrom candidates who identify as disabled, LGBT+ or from a Black, Asian orMinority Ethnic (BAME) background, as they are currently under-representedwithin our organisation.We are proud to be a forces-friendlyorganisation and are dedicated to supporting Veterans, Service Leavers, Reservists, andmilitary spouses/partners. We value the unique skills and contributions youbring.CityCare is anequal opportunities employer. We are positive about employing people withdisabilities. If you require your application in a different format pleasecontact People Services on . CityCare is committed to theprotection of vulnerable adults and children.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
B9826-PRCD-6381
Job location
sAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WR
Job description
Job responsibilities
Job PurposeNottingham and Nottinghamshire Integrated Care System (ICS) Digital Inclusion Workstream is working to improve digital health inclusion for the local population and workforce by embedding Digital Inclusion Co-ordinators within Primary Care Networks (PCNs) and local organisations.The Digital Inclusion Co-ordinator for Nottingham CityCare will provide proactive digital skills support to staff and members of the public within Nottingham Citys diverse communities. This will include supporting our services to reduce digital health inequalities and increase the uptake of digital services. The postholder will support the ICS vision of utilising the NHS App as the digital front door by actively engaging with patients, citizens and staff to improve their awareness and access to digital healthcare services.The Digital Inclusion Co-ordinator will be based with Nottingham CityCare but will also be a pivotal member of a wider ICS digital inclusion team, delivering innovative support activities through outreach work, promoting the benefits of digital healthcare tools and acting as first point of contact for digital services support.The postholder will ensure the provision of information as required, for stakeholders both internal and external. This will involve presenting to a range of audiences, targeted work focusing on the clinical priorities of Nottingham CityCare, utilising relevant clinical systems and updating reports / documents as needed. The Digital Inclusion Co-ordinator will undertake reporting, tracking and analysis to understand the impact of the digital inclusion support schemes implemented and adapt to service need.DimensionsService Users: A broad range of people from Nottingham Citys diverse communities.Staff: A range of staff and professional groups, within Nottingham CityCare and partner organisations.Area: CitywideKey ResponsibilitiesResponsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares services and communities.Build and maintain networks through engagement with practice teams and the wider community. Utilise influencing and communication skills to educate others on the benefits of digital services, whilst recognising exclusion barriers and challenges.Upskill and improve confidence in using digital services through tailored support and training of members of the public and staff. Coordinate training opportunities for Nottingham CityCares staff and local third sector organisations.Utilise strong communication skills to deliver presentations to a wide range of audiences.Contribute to the positive promotion of digital health services available to members of the public (NHS App and other / integrated services) for improved management of health, care and wellbeing.Work with local colleagues to identify key cohort groups to target activity, reducing the barriers to digital inclusion for those that
Experience
the greatest health inequalities and ensuring positive impact on patient outcomes.Responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place. Where necessary evaluate own work and impact relating to specific activities undertaken and use this information to develop services as appropriate.Develop communication materials that can be included within newsletters, social media posts and practice websites, showcasing the benefits of digital healthcare services and the impact of the roles work.Responsible for supporting Nottingham CityCare in having health literate information on relevant websites about digital health services and the support available through the Co-ordinators own role, ensuring it is accurate and kept up to date.Complete mandatory / other training to support the knowledge of the post-holder. Act in accordance with the policies and procedures of the organisation.Work closely alongside other staff on wider digital transformation projects aligned to Nottingham CityCares / ICS priorities.Work in partnership with a vast network, including: the local digital inclusion workstream, local digital health champions network, CVS Organisations, national NHS App team and NHS App Ambassadors by sharing and acquiring information, knowledge and opportunities.
Job description
Person Specification
Special RequirementsEssentialAbility to be flexible over hours worked within
Contract
ed hours to meet the needs of the serviceAbility to work out of hoursFull driving licence or the ability to travel between locations.All appointments are subject to satisfactory occupational health clearance.
Experience
Essential
Experience
of working as part of a teamUse of initiative and judgement in difficult or complex situationsAbility to prioritise a diverse workload and deliver to deadlinesProblem solving skills in an administrative settingDesirable
Experience
in a public facing role and be able to support the needs of individuals and other networks.
Experience
of project management.
Experience
of events management.Previous NHS
Experience
Experience
in a healthcare/service environmentKnowledge and skillsEssentialAdvanced keyboard skills.Microsoft Office advanced useAbility to communicate verbally and in writing in a clear, concise and effective mannerAble to plan and organise a range of activitiesSelf-motivated and able to work without supervisionAble to communicate with a wide range of peopleAbility to negotiate and influence.Ability to act and work flexibly and on own initiative.Ability to create a range of written communication materials.DesirableKnowledge of Nottingham CityCare servicesKnowledge of Digital InclusionKnowledge of Integrated Care SystemKnowledge of using IT systems such as EMIS and System OneKnowledge of current NHS strategy and policy around Digital Inclusion and Transformation
Qualifications
EssentialGCSE Maths or Equivalent LevelGCSE English or Equivalent LevelEducated to diploma level or equivalent qualification/
Experience
.DesirableProject Management qualification or equivalent
Experience
.Digital qualification or equivalent
Experience
.
Experience
Essential
Experience
of project management.
Experience
Experience
.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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