Digital Service Manager in Cwmbran inCwmbran PUBLISHED FRI 31 JAN 2025 Jump to job information section
Job description
The purpose of the Service Manager is to ensure the quality, effectiveness and efficiency of service delivery within the portfolio; this is achieved through monitoring performance and leveraging best practices. The SM should always act in the best interests of the service, positioning as an escalation point and being accountable for ensuring smooth, consistent service delivery.
- Will have specific accountability for ensuring delivery of a portfolio of assigned services to agreed targets, with particular focus on the implementation and management of Service Level Agreements and Operational Level Agreements that govern performance metrics for those services.
- Be responsible for reporting of service performance metrics.
- Will be the key point of contact for both Digital, Data & Technology and wider Health Board consumers of assigned services and bridge the divide between technical teams and service consumers.
- Will have responsibility for implementing and managing Continual Service Improvement initiatives for your service(s) to ensure effective and efficient delivery in line with changing organisational needs.
- Within Digital, Data & Technology, will work cross functionally across an operational team (for live services) and project/programme teams (during implementations).
- Will be responsible for Service Transition and Acceptance activities throughout the project lifecycle, aligned to the Digital Programmes Project Management Framework and associated processes.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
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Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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