DIGITAL TRANSFORMATION MANAGER in Yeovil inYeovil PUBLISHED THU 12 JUN 2025 Jump to job information section

The GP Support Unit (GPSU) has been established to provide support to general practice in Somerset. This exciting new role will drive service delivery improvements and system enhancements within practices and PCNs across Somerset. In this role you will collaborate with GP practices, PCNs, and key partners to identify digital priorities and challenges, promote innovation, implement new technology solutions and optimise existing systems. You will also build strong relationships with system providers and stakeholders, manage projects, and foster continuous improvement in utilisation of digital technology in general practice in Somerset.

Project & Stakeholder Management

Lead digital transformation projects, ensuring timely delivery within scope and budget

Collaborate with stakeholders to identify opportunities, define project goals, and support local transformation plans

Oversee IT project execution, tracking risks, issues, and progress

Build and maintain strategic relationships with key stakeholders

Service Delivery & System Support

Review and advise on system support, compliance standards, and best practices for digital continuity and disaster recovery

Ensure continuous availability and improvement of clinical systems e.g., EMIS Web

Facilitate staff learning sessions to improve system usage and digital competencies.

Contract & Vendor Management

Optimise digital service contracts to meet agreed standards.

Collaborate with vendors to resolve technical issues and maintain system performance.

Governance & Compliance

Ensure compliance with Data Security and Protection Toolkit DSPT and Digital Technology Assessment Criteria DTAC

Maintain documentation on project actions, risks, and clinical safety signoffs

Data & Reporting

Support data-driven improvements by optimising digital tools for reporting and analysis.

Promote standardisation of coding, data sets and metrics to track progress

About us

Job Description Job Title, Digital Transformation Manager Line Manager

About GPSU,The GP Support Unit GPSU exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger - now and into the future.

About the Role: Drive service delivery improvements and system enhancements within practices and PCNs across Somerset. Collaborate with GP practices, PCNs, and key partners to identify digital priorities and challenges, promote innovation, implement new technology solutions and optimise existing systems. Build strong relationships with system providers and stakeholders, manage projects, and foster continuous improvement in utilisation of digital technology in general practice in Somerset.

Key Responsibilities: Project & Stakeholder Management: Lead digital transformation projects, ensuring timely delivery within scope and budget. Collaborate with stakeholders to identify opportunities, define project goals, and support local transformation plans. Oversee IT project execution, tracking risks, issues, and progress. Build and maintain strategic relationships with key stakeholders. Service Delivery & System Support: Review and advise on system support, compliance standards, and best practices for digital continuity and disaster recovery. Ensure continuous availability and improvement of clinical systems e.g., EMIS Web. Facilitate staff learning sessions to improve system usage and digital competencies.

Contract & Vendor Management: Optimise digital service contracts to meet agreed standards. Collaborate with vendors to resolve technical issues and maintain system performance. Governance & Compliance: Ensure compliance with Data Security and Protection Toolkit DSPT and Digital Technology Assessment Criteria DTAC. Maintain documentation on project actions, risks, and clinical safety signoffs. Data & Reporting: Support data-driven improvements by optimising digital tools for reporting and analysis. Promote standardisation of coding, data sets and metrics to track progress. Policy & Service Requirements: Work collaboratively and effectively as part of an integrated team. Stay up to date with National and Local legislation, guidelines, policies, procedures, protocols, and code of conduct related to the role. Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

Responsibility for Financial & Physical Resources: Have a personal duty of care for all equipment and resources used.

Generic Responsibilities: This post is subject to continual development. The job description is intended as a guide to the key responsibilities and duties of the post. It is not inclusive of all duties, and you may be required to provide additional support at the request of the line manager.

Equal Opportunities Under the Human Rights Act 1998 and the Equality Act 2everyone has the right to be treated fairly and with dignity and respect.

The General Practice Provider Support (GPSU) recognises the diversity of the population of Somerset and wants to ensure healthcare services reflect the needs of patients irrespective of age, sex, religion or belief, disability, race, sexual orientation; gender reassignment; marriage and civil partnership; pregnancy and maternity. Safeguarding Children and Vulnerable Adults at Risk All employees have a duty of care and a responsibility to safeguard and promote the welfare of children and vulnerable adults at risk.

Professional Registration/Codes of Conduct Where your role requires you to maintain a statutory professional registration, it is your responsibility to ensure that this is maintained. The continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body.

GPSU will require evidence of current registration. Failure to comply may result in your suspension from duty and could result in disciplinary action. Where you are a member of a professional body you are required to adhere to the relevant codes of conduct. All managers are required to adhere to the NHS Code of Conduct for Managers.