Enhanced Access Services Coordinator in Skelmersdale inSkelmersdale PUBLISHED FRI 24 OCT 2025 Jump to job information section

Job summary
There has never been a better time to work inhealthcare helping to deliver high quality NHS services to patients. Why nottake your next career move and come and join our team in West Lancashire as weare looking to recruit a Service Coordinator.Fulltime, permanent

Contract
, working 5 days a week flexibly across the hours of the service which runs from Monday-Saturday including evenings up to 8pm

Salary
£26,222 to £30,438 depending on

Experience
, and subject to pay reviewExcellentholidays and NHS Pension benefitCompanyLaptop and mobile phone allowanceBasedin Upholland, but must be prepared for business travel within WestLancashire (full UK driving licence essential)We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Main duties of the job
The postholder would be responsible for contributing to the coordination of staff; appointments and service delivery across the West Lancashire Enhanced Access Service.We are looking for someone with

Experience
and knowledge of GP Practice, equipped with effective organisation skills;

Experience
of EMIS or similar Primary Care systems and wanting to work within a positive proactive team. If this is you, then we would like to hear from you.

About us
OWLS CIC is West Lancashire GP Federation was created to enhance the delivery of health and care services to our local population. We have full membership of the 15 general practices covering a population of 114,000 across three Primary Care Networks.We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Details

Date posted
24 October 2025

Pay scheme
Other

Salary
£26,222 to £30,438 a year

Contract
Permanent

Working pattern
Full-time

Reference number
BJob location
s10 Tithebarn StreetUphollandSkelmersdaleLancashireWN8 0HGSandy Lane Health CentreSandy LaneSkelmersdaleLancashireWN8 8LA

Job description

Job responsibilities
To undertake service coordination for the OWLS

Contract
ed Access Services to ensure high quality of provision across multiple sites both within and out of hoursParticipate in the onboarding and induction of new staffLiaise with locum agenciesCoordinate staffing through rota managementCommunicate to staff information on rotas and available / short notice gapsTo be responsible for the management of all referrals within the Access Services within post clinics.Conduct audits of referrals and tasks generated by clinics with robust checks and escalation of any delays breakdown in processesSupport the coordination of the supplies and the stock systems at each siteCoordinate the clinical audits with the nominated lead GPSite audits of environment to include health & safety checks and the assurance of infection controlProvide data reports for the OWLS Clinical Governance Committee including patient surveys at request from your manager or for other meetings or requirementsEnsure any incidents and complaints are managed in accordance with the OWLS Policies and ProceduresAttend meetings with the Access staff/teams which may be scheduled out of hoursEnsure all alerts and significant communications are shared and cascaded within the Access Service TeamsTo provide coordination and support to the multiple sites and members of staff who operate at a weekend and evenings within the Access Service and have close liaison with the weekend supervisorsTroubleshoot in times of need to ensure service provision is continual and be the first point of contact for staff members that require support within hours (Monday-Saturday) and as part of an on-call rotaAssist in the development of standard operating procedures to ensure we deliver robust and effective processes to contribute to the provision of a high-quality service.Contribute to service financial and

Contract
standardsParticipate in the on-call rota with team members alongside management.

Job description

Person Specification

Qualifications
EssentialGood standard of General Education to NVQ Level 4 or equivalent

Experience

Experience
Essential

Experience
of working within Primary Care/GP Practice settingsExcellent Administrative, organisational and communication skillsNegotiation and Persuasion skillsGood standard of IT skills/proficiency in MS office suite of productsDesirable

Experience
of contributing to service changes and improvementEvidence of implementing or contributing to new service development and deliverySkills and BehavioursEssentialA role model who actively portrays and promotes organisational values and desired organisational behaviours.Has highly developed interpersonal skills with the ability to build relationships.Is able to achieve commitment and support using integrity and influence.Be able to build relationships and work constructively and collaboratively with the a range of colleagues including direct team members; senior managers and external contacts for the service.To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.Ability to travel to meet the requirements of the postDesirableBasic IT skills.Knowledge of Emis and Docman.

Experience
of working with an electronic rota systemPersonal QualitiesEssentialHighly motivated with integrity, high standards, and emotional intelligenceFlexible to the needs of the service and prioritiesExceptional communication and interpersonal skills

Person Specification

Experience

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details