General Manager – Emergency Department in London inLondon PUBLISHED SAT 2 NOV 2024 Jump to job information section
Job description
We are looking for a dynamic and motivated General Manager to join the Emergency Department at UCLH. The post holder will be predominantly responsible for the smooth delivery of operational and performance targets within the Emergency Department as well as the continuous improvement within the Department.
The successful candidate will have strong operational management experience and will be expected to learn and develop within the role as well as provide operational leadership for the Emergency Services Department. The post holder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://jobsincare.com/job/jbli3IKN should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem-solving abilities and strong values based in line with the UCLH Trust values.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across 8 sites:
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Giulia Impelluso Job title: DDM Email address:
The successful candidate will have strong operational management experience and will be expected to learn and develop within the role as well as provide operational leadership for the Emergency Services Department. The post holder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://jobsincare.com/job/jbli3IKN should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem-solving abilities and strong values based in line with the UCLH Trust values.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across 8 sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Giulia Impelluso Job title: DDM Email address:
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
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Can you provide an example of how you have successfully managed operational performance targets in a previous role, particularly in a high-pressure environment like an emergency department?
How do you approach workforce management in busy departments? Can you describe a time when you had to effectively allocate resources under pressure?
What strategies do you believe are essential for achieving continuous improvement in an emergency department setting?
How do you ensure that financial management and budgeting processes align with operational goals?
Describe your approach to managing and analysing data to improve service delivery. Can you give a specific example of when data informed your decision-making?
1. Can you provide an example of how you have successfully managed operational performance targets in a previous role, particularly in a high-pressure environment like an emergency department?
2. How do you approach workforce management in busy departments? Can you describe a time when you had to effectively allocate resources under pressure?
3. What strategies do you believe are essential for achieving continuous improvement in an emergency department setting?
4. How do you ensure that financial management and budgeting processes align with operational goals?
5. Describe your approach to managing and analysing data to improve service delivery. Can you give a specific example of when data informed your decision-making?
Useful skills for a General Manager – Emergency Department:
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Working as a General Manager for an Emergency Department (ED) in the UK requires a combination of managerial, clinical, and interpersonal skills. Here are some key skills and qualifications that are typically necessary for this role:
1. Leadership Skills
- Ability to lead and motivate a diverse team, including medical staff, nurses, and administrative personnel.
- Experience in strategic planning and decision-making in a healthcare context.
2. Clinical Understanding
- Knowledge of emergency medicine and the healthcare system in the UK, including NHS protocols and processes.
- Understanding of patient care standards and quality assurance in emergency services.
3. Operational Management
- Experience in managing budgets, resources, and staffing effectively.
- Knowledge of project management principles to implement improvements in service delivery.
4. Communication Skills
- Strong verbal and written communication abilities to interact with staff, patients, and external stakeholders.
- Proficient in conflict resolution and negotiation, essential for managing staff dynamics and patient complaints.
5. Analytical and Problem-solving Skills
- Ability to analyze data, including performance metrics, patient flow, and staffing levels, to make informed decisions.
- Critical thinking skills to address operational challenges and improve efficiency.
6. Financial Acumen
- Understanding of financial management related to healthcare budgets, cost control, and funding.
- Skills in developing financial reports and managing departmental budgets.
7. Regulatory Knowledge
- Familiarity with healthcare regulations, safety standards, and compliance requirements in the UK, especially concerning ED operations.
8. Stakeholder Engagement
- Ability to build relationships with various stakeholders, including other departments, trusts, and healthcare organizations.
- Skills in advocating for the needs and concerns of the ED to senior management and external bodies.
9. Change Management
- Ability to lead and manage change initiatives in a fast-paced environment.
- Skills to implement new policies or technologies effectively.
10. Compassion and Empathy
- Understanding the emotional and psychological aspects of emergency care, both for patients and staff.
- Ability to foster a supportive work environment that prioritizes staff wellbeing.
Qualifications and Experience:
- A background in healthcare management, nursing, or a related field is often required.
- Relevant qualifications such as an MBA, MSc in Healthcare Management, or similar can be advantageous.
- Experience in a managerial role within a healthcare setting, preferably in emergency care.
Continual Professional Development:
- Engage in relevant training and professional development to stay current with best practices in emergency care and management.
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