Health Care Assistant Navigator in Manchester inManchester PUBLISHED WED 29 OCT 2025 Jump to job information section

Job summary
Mastercall Healthcare is social enterprise organisation. Ourmission is to achieve excellence in the care of our patients, providing a safeand caring high-quality service that is easily accessible. We provide severalinnovative out of hospital services, that have patients at the forefront ofevery service we provide.An exciting opportunity has arisen to appoint a full time orpart time HCA at Trafford General hospital. We work on a two-week rota and havethe following set shifts available. Interviews scheduled 3rd December 2025Week 1Monday 08:00-14.00Monday 14.00- 20.00Thursday 08.00 14.00Thursday 14.00- 20.00Sunday 08.00- 14.00Sunday 14.00-20.00Week 2Monday 08.00- 14.00Monday 14.00- 20.00Friday 08:00- 14.00Friday 14.00- 20.00Saturday 08.00-14.00Saturday 14.00- 20.00Sunday 08.00-14.00Sunday 14.00- 20.00Rate of Pay £12.60 to £14.83 per hourPrevious applicants need not applyYou must have right to work in the UK as we are unable tooffer graduate or visa sponsorship, and no visa extensions can be offered forthis role.

Main duties of the job
The post holder will work under the supervision of theclinical team and undertake appropriate delegated duties. They will workcollaboratively with the team to meet the needs of patients, following policyand procedures to deliver high quality responsive care.The primary responsibility of the HCA Navigator will be toprovide an initial assessment of patients attending the service including,confirmation of identity and presenting complaint, determination of appropriateclinical stream and priority. If navigated to Mastercall PCC, vital signs willbe recorded including, temperature, pulse, blood pressure, respirations, oxygensaturation, blood glucose and urinalysis as required. Patient clinical prioritywill be established utilising a set of tools validated for use within theservice. The post holder will liaise with the senior clinician on duty tofacilitate urgent clinical assessment as required.The role is based within Trafford Primary Care Centre atTrafford General Hospital and the HCA will work as a member of the clinicalteam, supporting registered healthcare professionals in the delivery of anunscheduled primary care service delivered by Mastercall Healthcare.

About us
Mastercall Healthcare has over 29 years

Experience
as aninnovative, highly performing, award-winning Social Enterprise organisation.We are passionate about providing the very best patient careat the very best place for the patient.Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.Employee benefits include:Living Wage EmployerNHS Pension SchemeNHS Blue light card/Discount schemeFlexible workingCareer developmentCompetitive rates of payGenerous holiday entitlement, long service enhancements andthe option to purchase additional l eaveWellbeing schemes

Details

Date posted
29 October 2025

Pay scheme
Other

Salary
£12.60 to £14.83 an hour

Contract
Permanent

Working pattern
Full-time

Reference number
B0540-25-0021

Job location
sTrafford Healthcare Nhs TrustMoorside RoadUrmstonManchesterM415SL

Job description

Job responsibilities
HCA duties will include, but are not limited to:Support to the clinicians on dutyA range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as neededChaperoning duties when neededAfter appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)Preparation and maintenance of clinical areas including appropriate stock controlRecord the tasks for which you have received appropriate training using electronic systemsUse early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedureGive accurate and appropriate information to patients, relatives and colleagues within the sphere of own competenceAdminister basic life support and use of AED if necessarySupport health professionals in the assessment and surveillance of patients health and well-beingSupport health professionals with awareness of health and well-being and how it can be promotedAssist with the collection and collation of data on needs related to health and well-beingProactively communicate with the team to ensure the smooth running of the shift.Be responsible for prioritisation of consultations as clinically indicated within the shift.Work with colleagues to maximise effective and efficient delivery of care to patients.Record appropriate consultation

Details
on electronic patient records.Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.Follow Mastercalls policies and procedures.Communicate effectively with patients and carers, recognising their needs for alternative methods of communicationCommunicate effectively with other team members and with the wider Mastercall teams.Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

Job description

Person Specification

Qualifications
EssentialYou must have right to work in the UK as we are unable to offer visa sponsorship for this role.NVQ3 level 3 Health & Social care or equivalentAdditional clinical skills trainingGCSE or other certificates of general educationUp to date basic life support trainingGeneral QualitiesEssentialDemonstrates motivation, reliability and commitment to team working and the development of othersFlexible, reliable and responsive to changeWillingness to undergo education/training for both practice and service needsWillingness to work towards professional and performance objectivesExcellent communication skills

Experience
Essential2 years previous

Experience
working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.

Experience
working under indirect supervisionFamiliarity with the measuring and recording of baseline observations such as blood pressure etc.Demonstrates an understanding of the role of the HCAClinical skills and competency relevant to the roleIT/Keyboard skillsUnderstand issues regarding accountability and delegationDesirableKnowledge of Triage / Navigation

Person Specification

Experience
Essential2 years previous

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details