Health Care Support Worker in Wrexham inWrexham PUBLISHED THU 5 JUN 2025 Jump to job information section

At Nightingale House Hospice, we believe in making every moment matter. We pride ourselves in providing compassionate care in our community, through comfort, dignity, and support to individuals and families facing life's most profound challenges. Join us in our mission to make a difference and leave a legacy of care and compassion.

The successful candidate will be joining a friendly and passionate team that enjoys working in our newly developed state of the art Inpatient Unit.

We are looking for an exceptional Health Care Support Worker to join our dedicated multi-disciplinary team providing high standards of holistic care to our patients and their families under the direction of registered nursing staff to our patients living with life limiting conditions. You will work as part of the team to provide holistic person-centred care, integrating health care with psychological, physical, rehabilitative and spiritual needs.

The Main Duties of the role are

To provide evidence-based care directly to patients and their families, maintaining

consistently high standards in collaboration with registered nursing staff.

To work within the policy and procedural guidelines of the hospice at all times

maintaining safety of both patients and staff.

To assess patients condition and needs and report findings of assessment to registered

nursing staff.

About us

Key Responsibilities

Clinical

To provide direct nursing care to patients working independently when appropriate or in partnership with registered nurses when patient needs demand this.

To work together with the multi-disciplinary team to maintain a holistic approach to patient care reporting concerns as necessary to team members.

To work as a team to help families as needed, reporting any difficulties to the registered nursing staff.

To observe and report accurately on patients general condition ensuring that all information is communicated by taking part in discussion and recording relevant information in patients records to comply with legal and professional requirements.

To maintain a high standard of nursing care.

To help ensure a safe working environment including knowledge of necessary policies (fire and health and safety policy) and ensure equipment used is in good working order. Report accidents to Senior Nurse.

To demonstrate communication skills at a level appropriate to your role and responsibilities with patients and families.

To assist with maintaining the general cleanliness of the unit and any housekeeping that is required.

To undertake clinical observations as required and be competent to identify results which fall outside normal limits.

To assist and support volunteers with their role.

To perform designated nursing tasks as agreed with Ward Manager or nurse in charge and dependant on competencies and training.

Management & Supervisory

To assist and support volunteers with their role.

To provide mentorship to new staff members

To generate and maintain a friendly team spirit with all staff at the hospice including volunteers.

To plan own workload in collaboration with registered nurses.

Demonstrate positive and professional behaviours at all times

Clinical Governance

To act as a mentor to CQF trainees to help support and enhance their progress.

Ensure practice is in line with health and safety, infection prevention and control measures.

Education and Development

To attend such courses/lectures/mandatory/non-mandatory in-service training as indicated by the needs of the service and own personal developments as identified.

To have a written appraisal by your line manager at least annually, with the opportunity for review of objectives.

Research and Development

To undertake surveys or audits as necessary to own work to support the process of audit within the clinical area.

General Requirements

This post is subject to the Terms and Conditions of employment of the Hospice as specified in the Staff Handbook.

Competence

You are responsible for limiting your actions to those that you feel competent to undertake.

If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager/supervisor.

Risk Management

It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols and Guidelines at all times.

Health and Safety Requirements of the Hospice

All employees of the Hospice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the Hospice to meet its own legal duties and to report any hazardous situations or defective equipment.

Data Protection and Confidentiality

The post holder must treat all information, whether corporate, staff or patient information, in a discreet, secure and confidential manner in accordance with the provisions of the current data protection legislation and organisational policy. Any breach of such confidentiality is considered a serious disciplinary offence, which is liable to dismissal and/or prosecution under statutory legislation and the hospices disciplinary policy. This duty of confidence continues after the post holder leaves the organisation.

Records Management

As an employee of the hospice, the post holder is legally responsible for all records that they gather, create or use as part of their work within the organisation (including patient health, staff health or injury, financial, personal and administrative), whether paper based or on computer. The post holder should consult the IG Lead if they have any doubt as to the correct management of records with which they work.