Health Records Clerical Officer in Walsall inWalsall PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
SPONSORSHIP AVAILABLE
Walsall Healthcare NHS Trust ri56lNvA
Job description
Job summary
Health Records Clerks - Band 22 x 22.5 Hours Per Week working 7.5 hours over 3 days Monday - FridayDo you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.An exciting opportunity has arisen for enthusiastic and motivated individuals to join our friendly Health Records Team, working in a physically demanding environment.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
The post holder will support with all tasks undertaken within a Health Records Department.pre-file of patient recordsFiling of patient recordsprocessing off site storage requests and returnspreparation of patient records for out patient clinics and inpatient activityWorking on front desk responding to urgent file requests, creating files ad pulling patient records for planned activity.Prepare patient records for scanning, quality check and upload to our Electronic Document Management SystemOther duties include answering telephone queries and using our Patient Administration and Associated Information Systems
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
4CORPORATE-7567227
Job location
sWalsall Healthcare NHS TrustMoat RoadWalsallWS2 9PS
Job description
Job responsibilities
The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.Previous knowledge and
Experience
of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the
Job description
and
Person Specification
, and in particular your
Experience
of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.
Job description
Job description
and
Person Specification
Qualifications
EssentialGCSE (or equivalent) in four subjects, one to be English.DesirableGood standard of educationKnowledge and
Experience
Essential
Experience
in clerical post.DesirablePatient Administration Systems training (eg Careflow, MediViewer). Will be provided in order to achieve the competencies required to fulfil role & responsibilities.Skills and AptitudesEssentialBasic keyboard skills including Microsoft Outlook, Word and ExcelGood customer service skills.Good verbal communication skills required, speaking to staff and patients, their representatives on the telephone and face to face, sometimes in sensitive and/or distressing situationsDesirableGood written communication skills in order to meet the requirements of the post.FlexibilityEssentialShift working may be required dependent upon the position advertised.To cover the duties of colleagues during sickness absence or annual leaveOTHEREssentialWorking with VDUs dailyLifting and manual handling of case notesUse of general office equipment, e.g. photocopiers, etcCan be exposed to sensitive safeguarding documentation which may be highly distressing Can be unpleasant working environment due to dust and heating elements on the scannersPhysical effort is required when working in the Library environmentDeal with sensitive and confidential information
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Health Records Clerks - Band 22 x 22.5 Hours Per Week working 7.5 hours over 3 days Monday - FridayDo you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.An exciting opportunity has arisen for enthusiastic and motivated individuals to join our friendly Health Records Team, working in a physically demanding environment.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
The post holder will support with all tasks undertaken within a Health Records Department.pre-file of patient recordsFiling of patient recordsprocessing off site storage requests and returnspreparation of patient records for out patient clinics and inpatient activityWorking on front desk responding to urgent file requests, creating files ad pulling patient records for planned activity.Prepare patient records for scanning, quality check and upload to our Electronic Document Management SystemOther duties include answering telephone queries and using our Patient Administration and Associated Information Systems
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
4CORPORATE-7567227
Job location
sWalsall Healthcare NHS TrustMoat RoadWalsallWS2 9PS
Job description
Job responsibilities
The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.Previous knowledge and
Experience
of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the
Job description
and
Person Specification
, and in particular your
Experience
of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.
Job description
Job description
and
Person Specification
Qualifications
EssentialGCSE (or equivalent) in four subjects, one to be English.DesirableGood standard of educationKnowledge and
Experience
Essential
Experience
in clerical post.DesirablePatient Administration Systems training (eg Careflow, MediViewer). Will be provided in order to achieve the competencies required to fulfil role & responsibilities.Skills and AptitudesEssentialBasic keyboard skills including Microsoft Outlook, Word and ExcelGood customer service skills.Good verbal communication skills required, speaking to staff and patients, their representatives on the telephone and face to face, sometimes in sensitive and/or distressing situationsDesirableGood written communication skills in order to meet the requirements of the post.FlexibilityEssentialShift working may be required dependent upon the position advertised.To cover the duties of colleagues during sickness absence or annual leaveOTHEREssentialWorking with VDUs dailyLifting and manual handling of case notesUse of general office equipment, e.g. photocopiers, etcCan be exposed to sensitive safeguarding documentation which may be highly distressing Can be unpleasant working environment due to dust and heating elements on the scannersPhysical effort is required when working in the Library environmentDeal with sensitive and confidential information
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Health Records Clerical Officer:
Click to view
To work as a Health Records Clerical Officer in the UK, you typically need a combination of technical, organizational, and interpersonal skills. Here are some key skills and qualifications that are often required or beneficial for this role:
1. Attention to Detail: Accuracy is crucial when handling patient records and ensuring that all information is correct and complete.
2. Organizational Skills: The ability to manage and organize large volumes of paperwork, ensuring that health records are easily accessible and properly filed.
3. IT Skills: Proficiency in using computer software and healthcare databases, as well as standard office applications (like Microsoft Office Suite). Familiarity with electronic health record (EHR) systems can also be advantageous.
4. Communication Skills: Strong verbal and written communication skills are essential for interacting with healthcare providers, patients, and other staff members.
5. Confidentiality and Data Protection Awareness: Knowledge of privacy laws and regulations regarding patient information, particularly the General Data Protection Regulation (GDPR) in the UK.
6. Teamwork: Ability to work collaboratively with other healthcare professionals and clerical staff to ensure the smooth operation of health records management.
7. Problem-Solving Skills: Being able to address issues that may arise with records or processes and finding effective solutions.
8. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines, especially during busy periods.
9. Basic Understanding of Medical Terminology: Familiarity with medical terms can be helpful for accurately interpreting health records and communicating with medical staff.
10. Ability to Work Under Pressure: Health records clerical officers often work in busy environments, so the ability to remain calm and focused during high-pressure situations is essential.
Qualifications
While specific qualifications can vary, many employers may look for:
- GCSEs: Including English and Mathematics.
- National Vocational Qualifications (NVQs) or similar qualifications in administration or healthcare.
- Previous experience in a clerical role, particularly within healthcare, can be beneficial.
Additional Considerations
- Training: Many organizations provide on-the-job training, especially regarding specific systems and procedures.
- Professional Development: Seeking opportunities for continuous learning, such as courses in health information management or data protection, can be beneficial for career advancement.
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52.586220999626455 -1.980341100587628 Walsall 
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