Healthcare Administrator – HMP Coldingley in Bisley, Surrey inBisley, Surrey PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiasticHealthcare Administratorto join our forward thinking, friendly & expanding Admin team atHMP Coldingley. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.We are particularly looking for people with

Experience
of supporting an Integrated Substance Misuse Team (ISMT) who deliver psychosocial interventions, Clinical interventions & accredited treatment programmes for offenders coming into prison that are identified as having a drug or alcohol problem.

Main duties of the job
Review reports sent by the Drug Treatment Monitoring and engage positively in team meetings and supervision sessions as required by the Data Control Manager.To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skillsThe post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard

About us
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:Monthly supervisionAnnual personal development plans/appraisalsAccess to exciting internal and external training opportunities.Excellent progression through various career pathway opportunities such as but not limited to:Preceptorship ProgrammeSupport and guidance with RevalidationHidden Gem and annual award ceremoniesExcellent staff benefits, our benefit packages are amongst the best in London and include:Health and wellbeing servicesSeason ticket loansCycle to work schemeRelocation package*subject to meeting criteria*The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

Details

Date posted
12 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£26,240 to £27,928 a year p.a Inc. fringe HCAS (pro rata if part time)

Contract
Permanent

Working pattern
Full-time

Reference number
333-D-HJ-1914-A

Job location
sHMP ColdingleyBisley, SurreyGU24 9EX

Job description

Job responsibilities
Administration and Communication:To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.

Job description

Person Specification
Education and

Qualifications
EssentialEducated to GCSE level or higher (grade C or above).NVQ Level 2 Administration (or equivalent)DesirableEuropean Computer Driving LicenceRSA in shorthand/typingNVQ Level 3 AdministrationSkills & KnowledgeEssentialA comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and PowerpointAbility to work in a flexible and organised manner, to prioritise and work to deadlinesAbility to communicate effectively in English in writingConfidence to work on own initiative and to consult as neededMust be numerate and able to provide statistical data clearly and accuratelyDemonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.Ability to work positively in a teamAbility to work under pressure.Ability to maintain confidentiality appropriately and understand the issues involved.Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole personAble to build constructive relationships with warmth and empathy, using good communication skills.DesirableKnowledge of Client Administration SystemsKnowledge and understanding of medical terminologyPrevious

Experience
Essential

Experience
of dealing with members of the public both face to face and on the phone

Experience
of working in health or health related environmentDesirable

Experience
of working with databasesSubstantial

Experience
in administrationWork within multidisciplinary teams.OtherEssentialThe post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.Ability to promote anti-discriminatory and anti-racist practices..

Person Specification
Education and

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details