Healthcare Assistant Laurel 2 Oncology in West Midlands inWest Midlands PUBLISHED SUN 4 MAY 2025 Jump to job information section

Job Summary

An exciting opportunity has risen for an enthusiastic Health Care Assistant to join our friendly Oncology team on Laurel 2.

The Ward includes a 17 bedded inpatient area and the addition of the Acute Oncology Assessment Bay.

A flexible nature is required and pervious experience in Oncological care would also be desirable, be not essential.

For more information, please email Ward Manager Estelle Bickell at

Main duties of the job

• Welcoming patients onto the unit in a professional manner, acting as the advocate at all times to ensure both privacy and dignity.
• Clarifying patients details on arrival
• Ensuring the smooth flow of clinical and administrative work, whilst supporting Practitioners and colleagues
• Accurately entering data into the patient management systems and updating information as required.
• Adhering to the requirements of the Data Protection Act, ensuring confidentiality of information regarding staff and patients is maintained at all times.
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
• Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions
• Maintaining a clean and safe working environment
• Remaining up to date with mandatory training and completing any additional courses required for this role.
• Understanding all responsibilities and adhering to all statutory requirements for Health and Safety, COSHH, PPE, fire safety, complaints and accident reporting.
  
  

About Us

Please see Job Description for more information,

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our Objectives Are Simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people
  
  

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job Description

Job responsibilities

• Establish and maintain effective communication and foster good working relationships with all multidisciplinary teams, both internal and external.
• Make use of electronic internal / external mail and Internet systems as appropriate and necessary.
• Escalate any concerns or complaints or incidents that affect users of the unit in accordance with complaints, risk management, or human resources procedures.
• Bring to the attention of the Senior Sister/Charge Nurse/ Co-ordinator any factors which may adversely affect patient care or service provision.
• Report all serious incidents to the appropriate Manager / Director within 24 hours; these include Never Events and serious falls and complete datix incident forms in accordance with trust policy.
• Taking observations, height, weight and vital signs on all patients.
• Ensuring patients are comfortable throughout their visit to the unit, providing drinks and snacks.
• Supporting patients with hygiene needs as required
• Acting in caring and respectful manner at all times, towards patients/relatives/carers and staff
• Communicating effectively with services users and staff.
• Able to use computer software
• Act as a chaperone when required
• Ensure the unit is clean and tidy throughout the day.
• Stock items are ready for staff use.
• Being flexible to work in the clinic and treatment area.
  
  

Job Description

See Job Description for more information.

Job responsibilities

• Establish and maintain effective communication and foster good working relationships with all multidisciplinary teams, both internal and external.
• Make use of electronic internal / external mail and Internet systems as appropriate and necessary.
• Escalate any concerns or complaints or incidents that affect users of the unit in accordance with complaints, risk management, or human resources procedures.
• Bring to the attention of the Senior Sister/Charge Nurse/ Co-ordinator any factors which may adversely affect patient care or service provision.
• Report all serious incidents to the appropriate Manager / Director within 24 hours; these include Never Events and serious falls and complete datix incident forms in accordance with trust policy.
• Taking observations, height, weight and vital signs on all patients.
• Ensuring patients are comfortable throughout their visit to the unit, providing drinks and snacks.
• Supporting patients with hygiene needs as required
• Acting in caring and respectful manner at all times, towards patients/relatives/carers and staff
• Communicating effectively with services users