Healthcare Standards Support Officer in Worcester inWorcester PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
This is an exciting opportunity to join Worcestershire Acute Hospital Trusts Healthcare Standards Team.The Healthcare Standards Team supports the delivery of the Care Quality Commission (CQC) Regulated Activity, ensuring our patients receive safe, effective, compassionate and high-quality care.Our team is responsible for maintaining the Trust's relationship with the CQC and supports facilitating CQC inspections and assessments of quality and safety. We also use a number of sources to gather evidence and provide assurance that areas are meeting the fundamental standards of care. This may involve running our own visits to internal departments at our hospitals, to identify how teams can improve and celebrate what they are doing well.The main focus of this role would be to support the Healthcare Standards Teams administration of projects, communication and planned actions. We would like to welcome a new member to our small team who is eager to learn and enjoys a fast paced environment, this is the perfect role to learn and develop your understanding of processes, governance and operations.We are open to both part-time (30 hours per week) and full-time candidates (37.5 hours per week).

Main duties of the job
The principal purposeof this role is to provide administrative support to the Healthcare StandardsTeam, including managing schedules, handling communications and maintainingrecords. In addition, this role will assist in the planning and co-ordination ofassurance processes that support the delivery of annual quality priorities,ensuring information is communicated effectively to a variety of stakeholders.The role requires a high degree of confidentiality,attention to detail, ability to liaise with a wide range of Staff Groups,Executives and Public, Commissioners and Regulators.The post holder will need to be an

Experience
dmultitasker and have

Experience
with Microsoft applications such as Word,PowerPoint and Excel.

About us
Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and WorcesterOur workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.Being open and honestEnsuring people feel cared forShowing respect to everyoneWe are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.DBS Checks and CostsAny applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their

Salary
. Please see link in SupportingInformation section for more

Details
on DBS checks and costs.

Details

Date posted
November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year

Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
C9365-25-Job location
sCharles Hastings WayWorcesterWorcestershireWR5 1DD

Job description

Job responsibilities
Key Duties:General Admin:To act asthe first point of contact for the Healthcare Standards Team, includinggreeting internal and external visitors to the department and providingprofessional and efficient responses to a wide range of enquires.Toprioritise and manage the day-to-day organisation of the Healthcare Standardsgeneric email account to ensure work is allocated and progress monitored andescalate any requests that are nearing deadlines.To supportthe day to day management of the Team folderstructure and supporting evidence files and filing.To ensuresupporting databases and resources are maintained, being conscious of dataquality at all times.To ensurethat any conflicts in Patient Public Forum, Executive and Non-Executive Qualityvisit schedules are handled sensitively and in a professional manner.To assistin the organising of data, to check information received is of a high standardof quality prior to presenting for onward approval.To supportcollaborative working by ensuring MS Teams space is set up for sharinginformation for multi team working.Assist inarranging meetings, booking rooms, informing departments of key dates,circulating supporting information, making necessary arrangements for anypresentation to various meetings.To supportthe Healthcare Standards Team in reacting to Trust priorities in set up of newservices and initiatives where necessary.Provideappropriate duties on behalf of the Healthcare and Quality Standards Officer tocover leave when necessary.Quality Improvement & Assurance:Tomaintain a database recording the

Details
of any Quality Assurance Visits andaudits performed by both internal and external auditors.To provideadministrative support to the Quality Matron where required to facilitate theTrusts internal ward/department accreditation programme, including maintaininga schedule of visits, preparing supporting agendas and collating notesfollowing reviews.Tofacilitate visits and audits by co-ordinating a review team, including liaisingwith External Partners.To prepareaudit template documentation for review teams and input the findings into acentral database.To preparepresentations and reports that may include data extracted from Trust systemsfor visits and Trust publications, and collate reports following visits foronward sharing to a variety of stakeholders.To supportthe creation of posters, flow charts and content in line with the HealthcareStandards Team agenda for sharing with wards, departments and Trust members.Care Quality Commission (CQC):Tomaintain a database recording the

Details
of any CQC ad-hoc and regularrequests.To provideadministrative support for the activities that prepare the Trust for CQCInspections, with set up of meetings, ensuring links are provided withincalendar invites and content shared prior to meetings.To set upand maintain the supporting management system for the safe storage ofinformation to and from the CQC.This

Job description
is notcomprehensive or exclusive and will be amended from time to time inconsultation with the post holder. Thepost holder will be expected to:Participatein own appraisals and personal reviews and work to achieve agreed setobjectives.Participatein appropriate training and development activities as required.

Job description

Person Specification
Current EmployerEssentialThis vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?Personal QualitiesEssentialDemonstrate initiative, motivation and ability to prioritise workload.Able to work as part of a team and deal with competing priorities.Pays close attention to detail.Appreciates when to seek assistance.Able to communicate sensitively and effectively with members of the public.Flexible attitude to routine/ non routine work.Ability to maintain confidentiality.Remain calm under pressure.

Qualifications
EssentialGCSE English and Maths at Grade C or above, or equivalent.Educated to diploma level or equivalent

Experience
.Recognised computer/IT skills qualification.Evidence of continued professional development.DesirableGraphical production

Experience
.Flow chart production.Other Job RequirementsEssentialFlexibility in working hours and the ability to work outside office hours as required and on occasions at short notice. For example, participate in quality review or inspection visits.Willingness to undertake further training/self-development.Able to travel to other Trust sitesCompliance with Trust Dress Code.Conscious of appropriate image and self-presentation to suit the department.Skills and KnowledgeEssentialExcellent interpersonal and communication skills.Self-motivated and able to work on own initiative.Excellent planning and organisational skills.Able to maintain electronic and manual databases.Ability to maintain electronic filing systems.Ability to prioritise workload to respond to changing demand.DesirableCompetent use of MS Teams and associated modules such as posts, files, team tasks and scheduling.Knowledge of Care Quality Commission Regulation and Quality Statements.

Experience
EssentialIT skills in the use of Microsoft Office Applications, including Word, Excel and PowerPoint.Diary management, scheduling and negotiating conflicts.

Experience
of dealing with conflicting demands.DesirablePrevious NHS

Experience
.

Experience
in data entry.

Experience
of working in a project focused environment.

Experience
.

Experience
in data entry.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details