Healthcare Support Worker - Outpatient Assessment Centre in Poole inPoole PUBLISHED MON 10 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year pa
FIXEDTERM
Job description
Job summary
We are looking for a compassionate, reliable and enthusiastic Band 3 Health Care Support Worker to join our friendly and fast-paced team in the Outpatient Assessment Centre and Minor Procedure Suite at St Mary's Site, University Hospitals Dorset.This varied role involves working across multiple clinical specialties, including:UrologyTrauma & OrthopaedicsDermatologyOral & Maxillofacial Surgery (OMFS)And other day-case specialtiesAs a Band 3 HCSW, you will support registered nurses, clinicians, and patients through all stages of minor procedures. You'll play an essential part in delivering high standards of personal care, maintaining a safe environment, and supporting the smooth running of clinics and procedure sessions. These will be busy clinics and would suit someone who is organised and able to move from task to task.Interview Date: 10th December 2025
Main duties of the job
Patient Care and SupportAssist in the preparation of patients for outpatient procedures, ensuring privacy, dignity, and comfort at all times.Support patients before, during and after minor surgical or diagnostic procedures, under supervision of registered staff.Monitor patient observations (e.g. pulse, blood pressure, oxygen saturation) and report any concerns to a registered nurse.Support the recovery and discharge of patients following procedures, providing clear post-care instructions when appropriate.Escort patients safely between areas on beds and chairs when required.Provide reassurance and emotional support to patients, carers, and families.Clinical and Technical DutiesAssist in setting up and maintaining procedure rooms, ensuring equipment is clean, available, and fit for purpose.Undertake cleaning of clinical equipment and rooms in accordance with infection prevention and control policies.Assist with specimen labelling and transport according to local protocols.Maintain stock levels, ordering and replenishing supplies to ensure efficient service delivery.Accurately document care provided, including patient observations and interventions, in line with Trust policy.
About us
our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pa
Contract
Fixed termDuration18 months
Working pattern
Full-time, Part-time
Reference number
153-SP05280
Job location
sPoole Hospital St Marys SiteLongfleet RoadPooleBH21 3LA
Job description
Job responsibilities
Communication and TeamworkWork closely with registered nurses, advanced clinical practitioners, consultants, and administrative staff as part of a multidisciplinary team.Participate in handovers and team briefings to support continuity of care.Communicate effectively and respectfully with patients and staff, including handling sensitive conversations.Report any patient concerns, changes in condition, or incidents promptly to a registered nurse.Professional ResponsibilitiesActively participate in mandatory training and learning opportunities relevant to the role.Undertake competency assessments in line with Trust guidelines for Band 3 duties (e.g. venepuncture, ECG recording, or wound care if trained).Maintain awareness of Trust policies, procedures, and values, working within scope of role at all times.Take responsibility for own personal development and seek support from senior staff when required.Working Conditions / Physical DemandsFrequent standing, walking, and assisting with patient mobility and equipment.Regular exposure to clinical environments, including body fluids and medical equipment.Requirement to manage emotionally challenging situations and provide support to distressed or anxious patients.
Job description
Person Specification
Qualifications
EssentialGood standard of numeracy and LiteracyCompletion of a competency-based workbook (Care Certificate) or equivalent relevant
Experience
to vocational level 3.
Experience
EssentialAbility to adapt and learn in healthcare environmentDesirablePrevious
Experience
of working within a care environment /NHS
Experience
of working as part of a multidisciplinary team
Experience
of working with the publictechnical skills / CompetenciesEssentialAbility to communicate clearly and effectively (to understand and be understood)Ability to follow clear instruction and feed back to senior staff.Ability to work as part of a team, as well as on own initiativeIT literateDesirableUnderstanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.VenepunctureSimple wound dressingsPerforming ECG'sKnowledgeEssentialAn understanding around basic patient careUnderstanding of the importance of the promotion of health and well-beingDesirableKnowledge of care and related procedures, clinical observations, relevant legislation;Have an understanding of ENT, Oral maxillofacial and ophthalmology clinicsother requirements specific to roleEssentialAbility to communicate with all levels of staffAbility to exchange factual information accuratelyAbility to deal with sensitive situationsDesirableAbility to deal with difficult patient/ relatives and cliniciansIs adaptable to to different clinical areas
Person Specification
Experience
to vocational level 3.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are looking for a compassionate, reliable and enthusiastic Band 3 Health Care Support Worker to join our friendly and fast-paced team in the Outpatient Assessment Centre and Minor Procedure Suite at St Mary's Site, University Hospitals Dorset.This varied role involves working across multiple clinical specialties, including:UrologyTrauma & OrthopaedicsDermatologyOral & Maxillofacial Surgery (OMFS)And other day-case specialtiesAs a Band 3 HCSW, you will support registered nurses, clinicians, and patients through all stages of minor procedures. You'll play an essential part in delivering high standards of personal care, maintaining a safe environment, and supporting the smooth running of clinics and procedure sessions. These will be busy clinics and would suit someone who is organised and able to move from task to task.Interview Date: 10th December 2025
Main duties of the job
Patient Care and SupportAssist in the preparation of patients for outpatient procedures, ensuring privacy, dignity, and comfort at all times.Support patients before, during and after minor surgical or diagnostic procedures, under supervision of registered staff.Monitor patient observations (e.g. pulse, blood pressure, oxygen saturation) and report any concerns to a registered nurse.Support the recovery and discharge of patients following procedures, providing clear post-care instructions when appropriate.Escort patients safely between areas on beds and chairs when required.Provide reassurance and emotional support to patients, carers, and families.Clinical and Technical DutiesAssist in setting up and maintaining procedure rooms, ensuring equipment is clean, available, and fit for purpose.Undertake cleaning of clinical equipment and rooms in accordance with infection prevention and control policies.Assist with specimen labelling and transport according to local protocols.Maintain stock levels, ordering and replenishing supplies to ensure efficient service delivery.Accurately document care provided, including patient observations and interventions, in line with Trust policy.
About us
our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pa
Contract
Fixed termDuration18 months
Working pattern
Full-time, Part-time
Reference number
153-SP05280
Job location
sPoole Hospital St Marys SiteLongfleet RoadPooleBH21 3LA
Job description
Job responsibilities
Communication and TeamworkWork closely with registered nurses, advanced clinical practitioners, consultants, and administrative staff as part of a multidisciplinary team.Participate in handovers and team briefings to support continuity of care.Communicate effectively and respectfully with patients and staff, including handling sensitive conversations.Report any patient concerns, changes in condition, or incidents promptly to a registered nurse.Professional ResponsibilitiesActively participate in mandatory training and learning opportunities relevant to the role.Undertake competency assessments in line with Trust guidelines for Band 3 duties (e.g. venepuncture, ECG recording, or wound care if trained).Maintain awareness of Trust policies, procedures, and values, working within scope of role at all times.Take responsibility for own personal development and seek support from senior staff when required.Working Conditions / Physical DemandsFrequent standing, walking, and assisting with patient mobility and equipment.Regular exposure to clinical environments, including body fluids and medical equipment.Requirement to manage emotionally challenging situations and provide support to distressed or anxious patients.
Job description
Person Specification
Qualifications
EssentialGood standard of numeracy and LiteracyCompletion of a competency-based workbook (Care Certificate) or equivalent relevant
Experience
to vocational level 3.
Experience
EssentialAbility to adapt and learn in healthcare environmentDesirablePrevious
Experience
of working within a care environment /NHS
Experience
of working as part of a multidisciplinary team
Experience
of working with the publictechnical skills / CompetenciesEssentialAbility to communicate clearly and effectively (to understand and be understood)Ability to follow clear instruction and feed back to senior staff.Ability to work as part of a team, as well as on own initiativeIT literateDesirableUnderstanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.VenepunctureSimple wound dressingsPerforming ECG'sKnowledgeEssentialAn understanding around basic patient careUnderstanding of the importance of the promotion of health and well-beingDesirableKnowledge of care and related procedures, clinical observations, relevant legislation;Have an understanding of ENT, Oral maxillofacial and ophthalmology clinicsother requirements specific to roleEssentialAbility to communicate with all levels of staffAbility to exchange factual information accuratelyAbility to deal with sensitive situationsDesirableAbility to deal with difficult patient/ relatives and cliniciansIs adaptable to to different clinical areas
Person Specification
Experience
to vocational level 3.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Healthcare Support Worker - Outpatient Assessment Centre:
Click to view
To work as a Healthcare Support Worker in the UK, you typically need a combination of skills and qualities. Here’s a list of essential skills and competencies:
1. Communication Skills: The ability to communicate effectively with patients, their families, and healthcare professionals is crucial. This includes listening skills and the ability to convey information clearly.
2. Empathy and Compassion: Healthcare support workers must be able to show kindness and understanding towards patients, many of whom may be vulnerable or in distress.
3. Teamwork: Working well with others is essential in a healthcare setting. Support workers often collaborate with nurses, doctors, and other healthcare professionals.
4. Attention to Detail: Being able to notice changes in a patient’s condition and being meticulous about following care plans and procedures is vital.
5. Organizational Skills: The ability to manage time effectively and prioritize tasks in a busy healthcare environment is important.
6. Basic Medical Knowledge: Familiarity with basic medical terminology and an understanding of healthcare practices can be beneficial.
7. Physical Stamina and Strength: The role can be physically demanding, requiring the ability to lift and move patients or equipment.
8. Problem-Solving Skills: The ability to think on your feet and adapt to changing situations is useful in healthcare settings.
9. Respect for Diversity: Understanding and respecting different backgrounds, cultures, and needs of patients is essential for providing inclusive care.
10. Technical Skills: Basic computer skills may be needed for maintaining patient records and using healthcare software.
11. Confidentiality and Professionalism: Adhering to ethical standards and maintaining patient confidentiality is critical in healthcare.
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