Hospital Administrator in Cardiff inCardiff PUBLISHED FRI 28 MAR 2025 Jump to job information section
Spire Healthcare Group plc rxE5FTi
Job description
Job Description
Administrator | St Mellons - Cardiff | Competitive salary plus excellent benefits | Permanent - Full time
Our new Patient Support Centre based in St Mellons is recruiting for Administrators to join their Hospital teams. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems
Full training will be provided and this is a real opportunity to commence your healthcare career.
Duties And Responsibilities
Contract Type: Permanent
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.
Administrator | St Mellons - Cardiff | Competitive salary plus excellent benefits | Permanent - Full time
Our new Patient Support Centre based in St Mellons is recruiting for Administrators to join their Hospital teams. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems
Full training will be provided and this is a real opportunity to commence your healthcare career.
Duties And Responsibilities
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
- Customer Service focused
- Confident approach to handing a variety of systems
- Enjoys working in a collaborative, fast paced team environment
- Be able to work effectively within their HUB while operating within a national sales framework
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Contract Type: Permanent
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Hospital Administrator:
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To work as a Hospital Administrator in the UK, you'll need a combination of educational qualifications, professional skills, and relevant experience. Here are the key skills and competencies required for this role:
1. Educational Background
- Degree: A bachelor's degree in health administration, business administration, public health, or a related field is typically required. A master’s degree in health management or a relevant discipline is often preferred for higher-level positions.
2. Leadership and Management Skills
- Leadership: Ability to lead teams, inspire staff, and drive change within the hospital.
- Strategic Planning: Skills in planning and implementing operational strategies aligned with hospital goals.
3. Financial Acumen
- Budgeting and Financial Management: Understanding of financial principles and practices to manage hospital budgets and resources effectively.
- Cost Efficiency: Skills in identifying areas for cost reduction while maintaining quality care.
4. Communication Skills
- Interpersonal Skills: Ability to communicate clearly and effectively with staff, patients, and external stakeholders.
- Negotiation Skills: Proficiency in negotiating contracts and partnerships with suppliers and service providers.
5. Regulatory Knowledge
- Healthcare Regulations: Knowledge of healthcare laws, regulations, and standards in the UK, including NHS guidelines and compliance requirements.
- Quality Assurance: Familiarity with quality improvement practices and patient safety standards.
6. Analytical Skills
- Data Analysis: Ability to analyze healthcare data and metrics to make informed decisions and improvements.
- Problem Solving: Strong critical thinking and problem-solving skills to address operational challenges effectively.
7. Human Resource Management
- Staff Management: Skills in recruitment, training, performance evaluation, and workforce planning.
- Conflict Resolution: Ability to manage and resolve conflicts within teams or between departments.
8. Project Management
- Organizational Skills: Proficiency in managing multiple projects, timelines, and resources efficiently.
- Change Management: Ability to implement new initiatives and changes smoothly within the hospital setting.
9. Patient-Centric Approach
- Customer Service Orientation: Commitment to enhancing patient experience and satisfaction as a focus of hospital operations.
- Cultural Competence: Understanding and addressing the diverse needs of patients from various backgrounds.
10. IT and Systems Proficiency
- Healthcare Information Systems: Familiarity with electronic health records (EHRs) and healthcare management software.
- Data Privacy: Knowledge of data protection regulations and ethical considerations in handling patient information.
Additional Considerations
- Experience: Prior experience in healthcare management or administrative positions can be crucial. Many hospital administrators start in lower-level administrative roles and work their way up.
- Professional Development: Joining professional bodies like the NHS Leadership Academy or obtaining certifications in healthcare management can enhance your credentials and networking opportunities.
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51.526976 -3.103261 Cardiff, Wales, United Kingdom 
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