ICT End User Support Technician in Derby inDerby PUBLISHED THU 6 NOV 2025 Jump to job information section
£27,926 to £32,503 a year Dependant on Experience
FIXEDTERM
NO SPONSORSHIP
Job description
Job summary
We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust's IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.You'll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust's Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth integration and minimal disruption.Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You'll also contribute to ICT projects and broader service improvements.Please note this is a 12 month Fixed term
Contract
and a full UK driving licence is essential, with travel to remote sites required.
Main duties of the job
Provide technical support to Trust IT users in their daily use of desktop and portable equipment, resolving faults promptly and to agreed standards across both main and remote sites.Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards.Support the deployment and maintenance of devices and applications related to the Trust's Electronic Patient Record (EPR) programme, ensuring effective integration, performance, and user
Experience
.Collaborate with clinical and operational teams to understand EPR-related requirements and provide responsive technical support, escalating issues where necessary to minimise disruption to patient care.Package and deploy application clients, prepare and test updates, and contribute to the development and maintenance of IT operational procedures.Liaise with third-party suppliers to resolve faults or implement enhancements to desktop and portable equipment.Maintain accurate records of incidents, service requests, and changes using the Trust's IT service management systems.Perform scheduled tape changes, backup checks, and daily infrastructure monitoring tasks to support system reliability.Contribute to the delivery of agreed ICT projects and undertake other duties consistent with the role as required.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be consideredPlease see below link for the DSFS website.DSFS - Derbyshire Support & Facilities Services Limited | DSFSWhen applying for roles please complete all sections of the application form.
Details
Date posted
06 November 2025
Pay scheme
Other
Salary
£27,926 to £32,5a year Dependant on
Experience
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
166-DSFS-7575Job location
sICT Department - University Hospitals of Derby and Burton NHS Foundation TrustUttoxeter RoadDerbyDE22 3NE
Job description
Job responsibilities
Please see the attached
Job description
and Personal Specification for full
Details
of the exciting role.
Job description
Details
of the exciting role.
Person Specification
Qualifications
and TrainingEssentialGCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualificationDesirable4 further GCSE's (or equivalent) at Grade C or above.
Experience
EssentialSignificant
Experience
in a business IT support roleDesirable
Experience
working on EPR implementation or optimisation projects within an NHS or healthcare environment.Skills and KnowledgeEssentialExcellent telephone mannerMicrosoft Windows 10-11 onwards and current Office 365 products.NHS Mail, Outlook, E-mail and Internet products.Basic networking knowledgeAbility to prioritise workloadGood working knowledge of ICT related hardware and End devicesDesirable
Experience
of working in a Virtual Desk Top Infrastructure.Desk top patch management and deploymentApplication packaging and deployment using industry standard toolsPersonal AttributesEssentialEffective verbal communication at all levelsProfessional AppearanceProfessional mannerAble to work alone and use initiativeAble to work as part of a teamAwareness of confidentialityFull Driving licence and willingness to use own transport, for disabled applicants' alternative arrangements may be made, if necessary.DesirableGood understanding of electrical safety issues.Motivation to develop / progress within the IT industryDemonstrating DSFS ValueEssentialResponsive - Reliable - Resourceful - RespectfulService Excellence Through Our People
Person Specification
Experience
EssentialSignificant
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust's IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.You'll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust's Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth integration and minimal disruption.Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You'll also contribute to ICT projects and broader service improvements.Please note this is a 12 month Fixed term
Contract
and a full UK driving licence is essential, with travel to remote sites required.
Main duties of the job
Provide technical support to Trust IT users in their daily use of desktop and portable equipment, resolving faults promptly and to agreed standards across both main and remote sites.Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards.Support the deployment and maintenance of devices and applications related to the Trust's Electronic Patient Record (EPR) programme, ensuring effective integration, performance, and user
Experience
.Collaborate with clinical and operational teams to understand EPR-related requirements and provide responsive technical support, escalating issues where necessary to minimise disruption to patient care.Package and deploy application clients, prepare and test updates, and contribute to the development and maintenance of IT operational procedures.Liaise with third-party suppliers to resolve faults or implement enhancements to desktop and portable equipment.Maintain accurate records of incidents, service requests, and changes using the Trust's IT service management systems.Perform scheduled tape changes, backup checks, and daily infrastructure monitoring tasks to support system reliability.Contribute to the delivery of agreed ICT projects and undertake other duties consistent with the role as required.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be consideredPlease see below link for the DSFS website.DSFS - Derbyshire Support & Facilities Services Limited | DSFSWhen applying for roles please complete all sections of the application form.
Details
Date posted
06 November 2025
Pay scheme
Other
Salary
£27,926 to £32,5a year Dependant on
Experience
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
166-DSFS-7575Job location
sICT Department - University Hospitals of Derby and Burton NHS Foundation TrustUttoxeter RoadDerbyDE22 3NE
Job description
Job responsibilities
Please see the attached
Job description
and Personal Specification for full
Details
of the exciting role.
Job description
Details
of the exciting role.
Person Specification
Qualifications
and TrainingEssentialGCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualificationDesirable4 further GCSE's (or equivalent) at Grade C or above.
Experience
EssentialSignificant
Experience
in a business IT support roleDesirable
Experience
working on EPR implementation or optimisation projects within an NHS or healthcare environment.Skills and KnowledgeEssentialExcellent telephone mannerMicrosoft Windows 10-11 onwards and current Office 365 products.NHS Mail, Outlook, E-mail and Internet products.Basic networking knowledgeAbility to prioritise workloadGood working knowledge of ICT related hardware and End devicesDesirable
Experience
of working in a Virtual Desk Top Infrastructure.Desk top patch management and deploymentApplication packaging and deployment using industry standard toolsPersonal AttributesEssentialEffective verbal communication at all levelsProfessional AppearanceProfessional mannerAble to work alone and use initiativeAble to work as part of a teamAwareness of confidentialityFull Driving licence and willingness to use own transport, for disabled applicants' alternative arrangements may be made, if necessary.DesirableGood understanding of electrical safety issues.Motivation to develop / progress within the IT industryDemonstrating DSFS ValueEssentialResponsive - Reliable - Resourceful - RespectfulService Excellence Through Our People
Person Specification
Experience
EssentialSignificant
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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