ICT Trainee Service Operations Centre Support Engineer in Warwick inWarwick PUBLISHED THU 30 OCT 2025 Jump to job information section
Competitive rates
PERMANENT
Innovate Healthcare Services rSHPwL9x
Job description
Job summary
The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and software used within Innovate's ICT services.
Main duties of the job
Reporting to the ICT Service Operations Team Leader, you will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery
Experience
for each and every one of our customers, each and every time.The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs).The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust.The post holder will be a member of a team providing technical support to users of Innovates ICT services hardware and software.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and
Experience
a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance. Innovate is a staff led company, with amission to provide the best technology solutions and support to our Trusts.At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.Travel between our sites will be required for this role.Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£29,242 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
M92Job location
sLeamington Spa HospitalHeathcote LaneHeathcoteWarwickCV34 6SR
Job description
Job responsibilities
Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.Shadow
Experience
d SOC Support Engineers.Install and configure IT hardware, software, and peripheral devices.Basic networking support and troubleshooting including patching and troubleshooting of switches and routers.Remotely support end-user estate using industry recognised software.Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards.Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal.Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue.Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.Respond to changes in priorities that may be required to adjust/interrupt planned schedules.Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.Undertake other duties to meet the changing needs and priorities of the organisations, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader.The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate.The post holder will need to be available to travel between sites in Warwickshire, as and when needed
Job description
Person Specification
Experience
EssentialProven
Experience
in an ICT technical support environment.What we're looking for in our peopleEssentialKnowledge in the following areas:Network TroubleshootingHardware & Software installation TroubleshootingActive Directory knowledgeExcellent interpersonal, communication and organisational skillsThe ability to work as part of a team.Strong problem-solving skills.
Person Specification
Experience
EssentialProven
Experience
in an ICT technical support environment.What we're looking for in our peopleEssentialKnowledge in the following areas:Network TroubleshootingHardware & Software installation TroubleshootingActive Directory knowledgeExcellent interpersonal, communication and organisational skillsThe ability to work as part of a team.Strong problem-solving skills.Employer
Details
The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and software used within Innovate's ICT services.
Main duties of the job
Reporting to the ICT Service Operations Team Leader, you will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery
Experience
for each and every one of our customers, each and every time.The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs).The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust.The post holder will be a member of a team providing technical support to users of Innovates ICT services hardware and software.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and
Experience
a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance. Innovate is a staff led company, with amission to provide the best technology solutions and support to our Trusts.At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.Travel between our sites will be required for this role.Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£29,242 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
M92Job location
sLeamington Spa HospitalHeathcote LaneHeathcoteWarwickCV34 6SR
Job description
Job responsibilities
Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.Shadow
Experience
d SOC Support Engineers.Install and configure IT hardware, software, and peripheral devices.Basic networking support and troubleshooting including patching and troubleshooting of switches and routers.Remotely support end-user estate using industry recognised software.Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards.Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal.Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue.Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.Respond to changes in priorities that may be required to adjust/interrupt planned schedules.Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.Undertake other duties to meet the changing needs and priorities of the organisations, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader.The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate.The post holder will need to be available to travel between sites in Warwickshire, as and when needed
Job description
Person Specification
Experience
EssentialProven
Experience
in an ICT technical support environment.What we're looking for in our peopleEssentialKnowledge in the following areas:Network TroubleshootingHardware & Software installation TroubleshootingActive Directory knowledgeExcellent interpersonal, communication and organisational skillsThe ability to work as part of a team.Strong problem-solving skills.
Person Specification
Experience
EssentialProven
Experience
in an ICT technical support environment.What we're looking for in our peopleEssentialKnowledge in the following areas:Network TroubleshootingHardware & Software installation TroubleshootingActive Directory knowledgeExcellent interpersonal, communication and organisational skillsThe ability to work as part of a team.Strong problem-solving skills.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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