GP Surgery - Healthcare Assistant inBirmingham inBirmingham PUBLISHED 13 JUN 2024

Croft Medical Centre rCqKInOw

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Our Practice clinical staff includes: 3 Partners, 3 salaried GP's, 1 ANP, 2 NP's, 6 nurses, 3 HCA's.

Job summary

We are looking for a HCA to join our team as an additional member of staff. We are a busy surgery with a list size of 11,500 patients. We strive to give the best patient care and where possible we "make every contact count"

Main duties of the job

General HCA role as listed in the job description but main duties will be, Long term condition reviews, ECG's, Phlebotomy, BP's, Urinalysis, NHS Health checks, Chaperoning. CVD & Hypertension management.

Please see Job Description attached for further duties.

About us

Our Practice clinical staff includes: 3 Partners, 3 salaried GP's, 1 ANP, 2 NP's, 6 nurses, 3 HCA's

Our Practice non clinical staff includes: Practice Manager, Deputy Practice Manager, Treatment Room Administrator, 2 x Care Navigators, 8 receptionists, 2 Readcoders, 1 Medical Secretary, 1 Medical Records Administrator.

We are a team and every member of staff creates that team from clinical to non clinical.

Our Vision: Putting Patients First

Job description

Job responsibilities

Job summary:

To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the Practice.

They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

To undertake all duties in line with the training and instruction provided by the Nurses, Nurse Practitioner and General Practitioners

Duties and responsibilities:

Nursing

BP monitoring

Urinalysis
Phlebotomy
ECG
BM checks
NHS health checks
Chaperone
Basic wound care including removal of sutures/clips
CVD & Hypertension management (HBPM/CVD calculations)
Vaccine/cold chain storage, monitoring and recording
Minor surgery stock check
Stock ordering - needles/syringes
Diabetic baseline checks including foot checks pre nurse appointment
Provide lifestyle advice to patients making any necessary referrals within the practice

Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Acknowledge responsibilities and report any changes in the condition and/or circumstances of patients to a clinician
Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs/Nurses during the performance of minor procedures
Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims (clinical codes relating to payment) are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in nurse/practice meetings as required
Assist in formulation of practice philosophy, strategy and policy

To create and send recall letters for clinics

To assist in seasonal and special projects as requested e.g. flu campaign

Ordering and display of health promotion materials

Professional development - to undertake relevant activities to meet the training objectives identified with your team leader.

Ensure mandatory training is kept up to date and keep a record or your training and clinical development activities (update training spreadsheet/GPTeamNet)

The checking and recording of medical supplies on receipt dispatch/invoice notes to be given to Practice Manager

3.

Management of appointment system

Ensure total familiarity with all appointment systems, including regular and incidental variations

Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record

Monitor effectiveness of the system and report any problems or variations to the senior receptionist

4.

Any other delegated duties considered appropriate to the post

SPECIAL REQUIREMENTS FOR THE POST

An understanding, acceptance and adherence to the need for strict confidentiality

An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations

An understanding and acceptance of own capabilities and awareness of own limitations

Ability to work without direct supervision and determine own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Excellent communication skills.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training as per Bluestream Training
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments (minor surgery/LARCS support)
Demonstrate due regard for safeguarding and promoting the welfare of children.

Job description
Job responsibilities

Job summary:

To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the Practice.

They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

To undertake all duties in line with the training and instruction provided by the Nurses, Nurse Practitioner and General Practitioners

Duties and responsibilities:

Nursing

BP monitoring

Urinalysis
Phlebotomy
ECG
BM checks
NHS health checks
Chaperone
Basic wound care including removal of sutures/clips
CVD & Hypertension management (HBPM/CVD calculations)
Vaccine/cold chain storage, monitoring and recording
Minor surgery stock check
Stock ordering - needles/syringes
Diabetic baseline checks including foot checks pre nurse appointment
Provide lifestyle advice to patients making any necessary referrals within the practice

Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Acknowledge responsibilities and report any changes in the condition and/or circumstances of patients to a clinician
Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs/Nurses during the performance of minor procedures
Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims (clinical codes relating to payment) are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in nurse/practice meetings as required
Assist in formulation of practice philosophy, strategy and policy

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training as per Bluestream Training
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments (minor surgery/LARCS support)
Demonstrate due regard for safeguarding and promoting the welfare of children.

Person Specification

Experience

Essential

Experience of working in a HCA role is essential.

Desirable

Experience of working in a GP Practice is desirable

Person Specification
Experience

Essential

Experience of working in a HCA role is essential.

Desirable

Experience of working in a GP Practice is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croft Medical Centre
Address

1 Pomeroy Way

Birmingham

B37 7WB

Employer's website

Nursing

BP monitoring

Urinalysis
Phlebotomy
ECG
BM checks
NHS health checks
Chaperone
Basic wound care including removal of sutures/clips
CVD & Hypertension management (HBPM/CVD calculations)
Vaccine/cold chain storage, monitoring and recording
Minor surgery stock check
Stock ordering - needles/syringes
Diabetic baseline checks including foot checks pre nurse appointment
Provide lifestyle advice to patients making any necessary referrals within the practice

Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Acknowledge responsibilities and report any changes in the condition and/or circumstances of patients to a clinician
Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs/Nurses during the performance of minor procedures
Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims (clinical codes relating to payment) are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in nurse/practice meetings as required
Assist in formulation of practice philosophy, strategy and policy

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training as per Bluestream Training
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments (minor surgery/LARCS support)
Demonstrate due regard for safeguarding and promoting the welfare of children.

Nursing

BP monitoring

Urinalysis
Phlebotomy
ECG
BM checks
NHS health checks
Chaperone
Basic wound care including removal of sutures/clips
CVD & Hypertension management (HBPM/CVD calculations)
Vaccine/cold chain storage, monitoring and recording
Minor surgery stock check
Stock ordering - needles/syringes
Diabetic baseline checks including foot checks pre nurse appointment
Provide lifestyle advice to patients making any necessary referrals within the practice

Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Acknowledge responsibilities and report any changes in the condition and/or circumstances of patients to a clinician
Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs/Nurses during the performance of minor procedures
Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims (clinical codes relating to payment) are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in nurse/practice meetings as required
Assist in formulation of practice philosophy, strategy and policy

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training as per Bluestream Training
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments (minor surgery/LARCS support)
Demonstrate due regard for safeguarding and promoting the welfare of children.