Ward Clerk / Reception inYork inYork PUBLISHED 9 AUG 2024

York and Scarborough Teaching Hospitals NHS Foundation Trust rBZbeSju

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A fantastic opportunity has arisen to join the administration team on the Same Day Emergency Care Unit (SDEC)

The role involves preparing the clinic notes for the patients returning to the unit, also scanning and the filing of patients notes on to the computer system (CPD) All training will be given.

All ward clerking aspects of this role will evolve over time and further opportunities are available to progress in the organisation.

Act as a point of contact for the receipt of enquires, which may be made via correspondence, the telephone, email, or face to face from for example, patients, visitors, staff and others, both internal and external. Provide general information, as required, directly to patients, relatives and staff.
Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary.
Undertake basic ward clerk tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard forms/returns. Collation of all relevant patient records, for example, case notes and investigation results, ensuring their availability for clinical staff when required and be responsible for the maintenance of relevant filing systems.
May be required to type/word process routine letters and other appropriate documents.
As necessary make transport arrangements for patients and ensure that any follow-up patient appointments are made prior to patient discharge.
As required, input data to relevant computerised databases, and interrogate such databases for standard information on both a regular and ad-hoc basis.

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Samantha Ritchie Job title: Operational support Manager A & E Email address: Telephone number:

Lisa Coates

Assistant Administration Manager

Emergency Department

Email:

Tel:

Working days are Monday, Wednesday and Thursday

Act as a point of contact for the receipt of enquires, which may be made via correspondence, the telephone, email, or face to face from for example, patients, visitors, staff and others, both internal and external. Provide general information, as required, directly to patients, relatives and staff.
Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary.
Undertake basic ward clerk tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard forms/returns. Collation of all relevant patient records, for example, case notes and investigation results, ensuring their availability for clinical staff when required and be responsible for the maintenance of relevant filing systems.
May be required to type/word process routine letters and other appropriate documents.
As necessary make transport arrangements for patients and ensure that any follow-up patient appointments are made prior to patient discharge.
As required, input data to relevant computerised databases, and interrogate such databases for standard information on both a regular and ad-hoc basis.

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers