Clinical Administrator inYork inYork PUBLISHED MON 3 JUN 2024

The Clinical Administrator at Schoen Clinic York will provide efficient, effective and professional reception and administrative support services within a unique, fast-growing service alongside a multi-disciplinary team. You will also be required to assist other Clinical Administrators in providing administrative support for the Clinic during periods of absence and annual leave.

Key Accountabilities

Reception:

• Meeting and greeting patients, visitors, consultants and colleagues at reception; acting as the main point of contact for any enquiries.
• Sort all incoming post and deliveries. Manage outgoing post.
• Taking telephone calls, directing queries to the relevant person and/or distributing messages as appropriate.
• Re-stocking of information leaflets, updating of reception sign-in sheets and notice/information boards as appropriate.
• Ensure reception and waiting areas are kept neat and tidy.
• Comply with Health and Safety obligations, fire safety and act in a manner that promotes a healthy, safe working environment in accordance with Schoen Clinic policies.

Administrative:

• Manage the “Enquiries” inbox by responding to and/or redirecting as appropriate.
• Oversee the “Referrals” inbox by liaising with Clinical Team to respond and/or redirect as appropriate.
• Liaise with IT Support providers to set up all colleague new starters on IT systems and support with queries where possible.
• Compile paperwork for new admission folders and utilise electronic patient record system to consistently update team with relevant documents/information.
• Awareness of the Mental Health Act and Mental Capacity Act to support the MHA Administrator in the tracking and storing of required paperwork.
• Be responsible for the administration and distribution of petty cash to patients and reconciliation of receipts.
• Monitoring and ordering of both stationery and medical sundries.

Correspondence:

• Manage meeting room bookings via Microsoft Teams and Outlook calendars, approve bookings, notify of any clashes ensuing optimum efficiency of the meeting rooms.
• Act as Minute Taker for both colleague and patient meetings including CPAs and MDTs when required.
• Writing of reports and proof-reading/formatting of colleague reports to ensure accuracy and quality for both internal and external distribution.

Key skills and experience: ​​​​​

• A good standard of education including GCSEs in both Maths and English.
• Can demonstrate clear evidence of continued professional development
• Experience and proficiency in Microsoft Office and other IT systems.
• Experience of working in a reception/administration role within a team orientated office environment.
• Experience in accurate minute taking and report writing.

Salary + Benefits:

The salary for this role will be between £23,700 - £23,735 per annum depending on experience and you will have access to a wide range of benefits which include (but not limited to):

• 25 days holiday + bank holidays, which increases with the length of service
• Enhanced maternity & paternity pay
• Paid emergency leave
• Professional development opportunities so that you can build your career with us
• Contributory pension scheme with Royal London
• Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening, and the inclusion of pre-existing conditions.
• Dental Cover
• Recognition schemes for employees
• Eye care scheme with Specsavers
• Online benefits portal with high street and online shopping discounts
• Winter flu jabs
• EAP assistance on a range of topics and concerns