Client Care Manager inManchester inManchester PUBLISHED 12 AUG 2024
Leigh Day rFb2ETWK
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We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services and human rights abuses in this country and overseas.
About The Team
The Marketing team has been instrumental in supporting the firm as it has grown in recent years, developing innovative marketing campaigns, securing global media coverage and building partnerships with charities and NGOs. As we continue to grow, we are looking for individuals who can help us do great work and contribute to our excellent team dynamic.
About The Role
The Client Care Manager is a new role that will sit within the newly created Client Experience team.
The Client Care Manager will work alongside the Head of Client Experience to help build and develop a new team focused on new client enquiries and clients relating to group claims.
Additionally, this role will manage escalated issues alongside colleagues within the compliance team, monitor the team’s performance, and report on KPIs.
Application Process
Please return the following documents to
by 21st August 2024:
- A covering letter stating why you are interested in this role, your salary expectations and applicable notice period.
- A copy of your up-to-date CV.
- The completed application form
Please submit your application as early as possible to be considered for the role as interviews will be held on an ongoing basis.
Commitment to Equality, Diversity, and Inclusion
Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.
We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.
Employee Benefits
- Hybrid working (typically 2 days from home for a full-time worker)
- 29 days annual leave (excluding public holidays)
- Enhanced pension contributions
- Life assurance 4 x salary
- Healthcare cash plan
- Subsidised gym/ sports team membership up to 50% off
- Cycle to work scheme
- BUPA Private Health Insurance
- Enhanced maternity & paternity pay
- Free breakfasts & lunch every day
About Leigh Day
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services and human rights abuses in this country and overseas.
About The Team
The Marketing team has been instrumental in supporting the firm as it has grown in recent years, developing innovative marketing campaigns, securing global media coverage and building partnerships with charities and NGOs. As we continue to grow, we are looking for individuals who can help us do great work and contribute to our excellent team dynamic.
About The Role
The Client Care Manager is a new role that will sit within the newly created Client Experience team.
The Client Care Manager will work alongside the Head of Client Experience to help build and develop a new team focused on new client enquiries and clients relating to group claims.
Additionally, this role will manage escalated issues alongside colleagues within the compliance team, monitor the team’s performance, and report on KPIs.
Application Process
Please return the following documents to
by 21st August 2024:
Please submit your application as early as possible to be considered for the role as interviews will be held on an ongoing basis.
Commitment to Equality, Diversity, and Inclusion
Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.
We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.
Employee Benefits
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services and human rights abuses in this country and overseas.
About The Team
The Marketing team has been instrumental in supporting the firm as it has grown in recent years, developing innovative marketing campaigns, securing global media coverage and building partnerships with charities and NGOs. As we continue to grow, we are looking for individuals who can help us do great work and contribute to our excellent team dynamic.
About The Role
The Client Care Manager is a new role that will sit within the newly created Client Experience team.
The Client Care Manager will work alongside the Head of Client Experience to help build and develop a new team focused on new client enquiries and clients relating to group claims.
Additionally, this role will manage escalated issues alongside colleagues within the compliance team, monitor the team’s performance, and report on KPIs.
Application Process
Please return the following documents to
by 21st August 2024:
- A covering letter stating why you are interested in this role, your salary expectations and applicable notice period.
- A copy of your up-to-date CV.
- The completed application form
Please submit your application as early as possible to be considered for the role as interviews will be held on an ongoing basis.
Commitment to Equality, Diversity, and Inclusion
Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.
We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.
Employee Benefits
- Hybrid working (typically 2 days from home for a full-time worker)
- 29 days annual leave (excluding public holidays)
- Enhanced pension contributions
- Life assurance 4 x salary
- Healthcare cash plan
- Subsidised gym/ sports team membership up to 50% off
- Cycle to work scheme
- BUPA Private Health Insurance
- Enhanced maternity & paternity pay
- Free breakfasts & lunch every day
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
inManchester
53.48080062866211 -2.2426300048828125 Manchester, England, United Kingdom 
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