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Good organisational skills along with effective and kind communication skills are important for this role.
You will be required to prioritise your own workload and exercise initiative within set parameters.
Previous experience liaising with families over the telephone would be helpful in this role.
We are a small friendly team and work as an multi-disciplinary team.
Informal discussions are welcomed.
To provide clerical support to clinical staff based in the discharge command centre, including managing enquiries from relatives, social care, health and ward staff.
To provide in office administration of the discharge command centre and the service the multi-disciplinary team provide.
Will be required to have excellent IT skills and be able to upload documents on to patient IT system.
With direction complete reports as required.
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further details / informal visits contact: Name: Dawn Benson Job title: Integrated Discharge Lead Email address: Telephone number:
We are looking for a Clerical Officer to support the Discharge Command Centre at York Hospital.
Good organisational skills along with effective and kind communication skills are important for this role.
You will be required to prioritise your own workload and exercise initiative within set parameters.
Previous experience liaising with families over the telephone would be helpful in this role.
We are a small friendly team and work as an multi-disciplinary team.
Informal discussions are welcomed.
To provide clerical support to clinical staff based in the discharge command centre, including managing enquiries from relatives, social care, health and ward staff.
To provide in office administration of the discharge command centre and the service the multi-disciplinary team provide.
Will be required to have excellent IT skills and be able to upload documents on to patient IT system.
With direction complete reports as required.
Our benefits
We offer a range of benefits to support our staff including:
For further details / informal visits contact: Name: Dawn Benson Job title: Integrated Discharge Lead Email address: Telephone number:
Good organisational skills along with effective and kind communication skills are important for this role.
You will be required to prioritise your own workload and exercise initiative within set parameters.
Previous experience liaising with families over the telephone would be helpful in this role.
We are a small friendly team and work as an multi-disciplinary team.
Informal discussions are welcomed.
To provide clerical support to clinical staff based in the discharge command centre, including managing enquiries from relatives, social care, health and ward staff.
To provide in office administration of the discharge command centre and the service the multi-disciplinary team provide.
Will be required to have excellent IT skills and be able to upload documents on to patient IT system.
With direction complete reports as required.
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further details / informal visits contact: Name: Dawn Benson Job title: Integrated Discharge Lead Email address: Telephone number:
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Useful skills for a Clerical Officer - Discharge Command Centre:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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