Learning and Development Helpdesk Administrator inBrockworth inBrockworth PUBLISHED
SUN 17 DEC 2023
The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care organisations, other NHS organisations, external agencies and private and voluntary organisations.
**1 x Fixed Term contract opportunity for up to 12 months**
An exciting opportunity has arisen for a Learning & Development Helpdesk Administrator.
Based within the Learning & Development Team, this role is primarily to provide vital helpdesk support to colleagues both in the Trust & external partners, as well as supporting the Learning & Development Team itself.
This post requires the post holder to be responsible for a range of tasks such as meeting & greeting colleagues arriving for courses, providing support for trainers & helping colleagues to access training on the Trust's Learning Management System, Care to Learn.
The post holder will also be required to deal with a wide range of queries, questions & challenges on the telephone & via team e-mails. Customer service skills will be vital in this role & there will be occasions where priorities are challenging but the variety & successes far outweigh these.
- Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the Trust, and to external organisations
- Maintain the Trust's Learning Management System (LMS) to ensure that training records are accessible, up-to-date and accurate
- Enter data, extract information and run reports using the Trust's LMS, to ensure that staff, managers and others have the information they require
- Provide administrative support to the wider Learning and Development Team
- Where required, support the delivery of training by providing a friendly reception service to course attendees, helping set-up and clearing-up training rooms
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care organisations, other NHS organisations, external agencies and private and voluntary organisations.
**1 x Fixed Term contract opportunity for up to 12 months**
An exciting opportunity has arisen for a Learning & Development Helpdesk Administrator.
Based within the Learning & Development Team, this role is primarily to provide vital helpdesk support to colleagues both in the Trust & external partners, as well as supporting the Learning & Development Team itself.
This post requires the post holder to be responsible for a range of tasks such as meeting & greeting colleagues arriving for courses, providing support for trainers & helping colleagues to access training on the Trust's Learning Management System, Care to Learn.
The post holder will also be required to deal with a wide range of queries, questions & challenges on the telephone & via team e-mails. Customer service skills will be vital in this role & there will be occasions where priorities are challenging but the variety & successes far outweigh these.
- Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the Trust, and to external organisations
- Maintain the Trust's Learning Management System (LMS) to ensure that training records are accessible, up-to-date and accurate
- Enter data, extract information and run reports using the Trust's LMS, to ensure that staff, managers and others have the information they require
- Provide administrative support to the wider Learning and Development Team
- Where required, support the delivery of training by providing a friendly reception service to course attendees, helping set-up and clearing-up training rooms
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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