Transfer of Care Pathway Facilitator inLiverpool inLiverpool PUBLISHED 24 DEC 2023

1. To manage referrals from a variety of health and social care professionals and accurately
2. Recording specific medical information and terminology directly onto service computer systems in accordance with service and trust.
3. The post holder is required to action any missing information in line with referral protocols and referral management service flow charts especially the transfer of care (TOCs) documents.
4. To respond to telephone queries from referring clinicians in acutes/CCGs/HUBS/Primary care about their patients regarding status of referrals
5. To participate in regular audits necessary to monitor effectiveness of service provision and identify data issues across each care pathway.
6. To be aware of status of acute and community facilities on a daily basis through relevant dashboard list and ensure all members of the team are informed of any updates.
7. Carry out information gathering functions on a daily basis, enabling efficient provision of service and supporting the role of the service
8. Uphold patient confidentiality at all times and adhere to NHS guidelines
9. Actively input into the development and provision of alternative pathways
10. To assist in maintaining links with Acutes/ Intermediate Care Hubs /Primary Care / CCG colleagues about patients regarding status of referrals etc
11. Effectively communicate with relevant agencies across the whole system including TOC / LUHFT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information, relating to service availability and pressures,

We have an exciting opportunity for x2 experienced and enthusiastic administrators to join our expanding Transfer of Care Facilitators team to support with current workload pressures within Urgent Care.

Working both autonomously and as part of the team, the successful candidate will work with in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers to provide comprehensive admin support to help facilitate discharges from Acute hospital Trusts.

The successful candidate will need to be able to commit to weekend working on a rotational basis.

The role provides a fantastic opportunity to develop within an ever expanding service working with differing health care professionals and senior team members to help shape service improvements.

To act as a Pathway Facilitator within the Transfer of Care Hub working in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers . The post holder is also expected to access and update a variety of systems in accordance with multi trust patients protocols

The post holder will be required to effectively communicate with relevant agencies across the whole system including LUFHT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information in differing formats, verbally, in writing and via Teams.