Professional Standards Manager inReading inReading PUBLISHED 27 DEC 2023

Band 8a: £53,755 to £60,504 a year pro rata  PERMANENT 

NHS England

Experience of managing and motivating a team/virtual team and reviewing performance of the individuals.

You can find further details about the job, in the attached Job Description and other supporting documents.

The postholder will be required to work effectively as part of the Professional Standards team and autonomously.


The following attributes are required:

Is motivated, conscientious and an excellent communicator,

Has good IT skills,

Has good interpersonal and organisational skills,

Has the ability to work to deadlines and multi-task,

Is respectful, inclusive and kind.


Skills & Opportunities -
This role will enable you to develop your leadership skills as you will have the opportunity to manage projects and workstreams. There are on-line leadership and coaching courses that can be accessed via the NHS England Hub to support you in this role.


Team Values -
The teams values include treating colleagues, practitioners and each other with kindness, compassion and respect and there is a rolling workplan in place to ensure that diversity and inclusion is firmly embedded in everything we do.


Flexible working
is supported and can be agreed on an individual basis.

NHS England - South East Region Medical Directorate wishes to appoint a Professional Standards Manager. The post holder will work as part of a dynamic team in delivering an effective service supporting colleagues across the Performance, National Performers List and Appraisal and Revalidation Sectors.

The Professional Standards Team is responsible for ensuring high quality and safe primary care services by managing any concerns relating to primary care practitioners. Our priority is patient safety, and by working with primary care practitioners we endeavour to maintain the provision of safe clinical services to patients.

As a Professional Standards Manager you will manage a team of professional standards officers, and work closely with clinical advisors and other professionals.

Responsible for providing advice and support to panel members at the Professional Standards Group (PSG) and the Performer List Decision Panel (PLDP). Supporting the drafting of decision letters, ensuring compliance with the regulations.

Being able to manage difficult conversations with practitioners, providing support and advice about the management of concerns.

As a Professional Standards Manager you will lead and have oversight of all suspension processes. Liaising with practitioners and case managers to ensure claims are made in a timely manner, and they are assessed in line with the determinations and policies. Monthly eligibility checks are undertaken.

The post holder understands patient safety risks and priorities workload accordingly; assessing risk and ensuring that actions are taken to mitigate risk.

Interpretation and management of concerns in accordance with Managing the NHS Performers Lists policy, the NHS Performers Lists Regulations and the Responsible Officer Regulations for concerns relating to GPs, Dentists and Ophthalmic Practitioners, ensure the mitigation of risk when interpreting and enacting aspects of those Regulations.

Working with primary care practitioners whose performance gives rise for concern.

Receipt of highly complex, sensitive or continuous information, negotiating with senior stakeholders and controversial issues, presenting complex and sensitive information to large and influential groups.

The use of NHS England software to support the management of primary care performers lists, performer concerns and medical appraisal; Revalidation Management System, Athena, PCSE Portal, Compass, RMS

They will be required to collate information, including statements, read and prioritise complex information, and draft reports relating to their findings.

The post holder will demonstrate confidence and corporate perspective in dealing with Fitness for Purpose issues in day to day relationships with stakeholders.

Experience of managing and motivating a team/virtual team and reviewing performance of the individuals

Experience of managing difficult conversations and complex queries.

You can find further details about the job, in the attached Job Description and other supporting documents.

The postholder will be required to work effectively as part of the Professional Standards team and autonomously.


The following attributes are required:

Is motivated, conscientious and an excellent communicator,

Has good IT skills,

Has good interpersonal and organisational skills,

Has the ability to work to deadlines and multi-task,

Is respectful, inclusive and kind.


Skills & Opportunities -
This role will enable you to develop your leadership skills as you will have the opportunity to manage projects and workstreams. There are on-line leadership and coaching courses that can be accessed via the NHS England Hub to support you in this role.


Team Values -
The teams values include treating colleagues, practitioners and each other with kindness, compassion and respect and there is a rolling workplan in place to ensure that diversity and inclusion is firmly embedded in everything we do.


Flexible working
is supported and can be agreed on an individual basis.

NHS England - South East Region Medical Directorate wishes to appoint a Professional Standards Manager. The post holder will work as part of a dynamic team in delivering an effective service supporting colleagues across the Performance, National Performers List and Appraisal and Revalidation Sectors.

The Professional Standards Team is responsible for ensuring high quality and safe primary care services by managing any concerns relating to primary care practitioners. Our priority is patient safety, and by working with primary care practitioners we endeavour to maintain the provision of safe clinical services to patients.

As a Professional Standards Manager you will manage a team of professional standards officers, and work closely with clinical advisors and other professionals.

Responsible for providing advice and support to panel members at the Professional Standards Group (PSG) and the Performer List Decision Panel (PLDP). Supporting the drafting of decision letters, ensuring compliance with the regulations.

Being able to manage difficult conversations with practitioners, providing support and advice about the management of concerns.

As a Professional Standards Manager you will lead and have oversight of all suspension processes. Liaising with practitioners and case managers to ensure claims are made in a timely manner, and they are assessed in line with the determinations and policies. Monthly eligibility checks are undertaken.

The post holder understands patient safety risks and priorities workload accordingly; assessing risk and ensuring that actions are taken to mitigate risk.

Interpretation and management of concerns in accordance with Managing the NHS Performers Lists policy, the NHS Performers Lists Regulations and the Responsible Officer Regulations for concerns relating to GPs, Dentists and Ophthalmic Practitioners, ensure the mitigation of risk when interpreting and enacting aspects of those Regulations.

Working with primary care practitioners whose performance gives rise for concern.

Receipt of highly complex, sensitive or continuous information, negotiating with senior stakeholders and controversial issues, presenting complex and sensitive information to large and influential groups.

The use of NHS England software to support the management of primary care performers lists, performer concerns and medical appraisal; Revalidation Management System, Athena, PCSE Portal, Compass, RMS

They will be required to collate information, including statements, read and prioritise complex information, and draft reports relating to their findings.

The post holder will demonstrate confidence and corporate perspective in dealing with Fitness for Purpose issues in day to day relationships with stakeholders.

Experience of managing and motivating a team/virtual team and reviewing performance of the individuals

Experience of managing difficult conversations and complex queries.



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