Director of Clinical Services inPoole inPoole PUBLISHED 23 MAY 2024

The post holder will work together with the CEO and other Executives. They have full responsibility for ensuring the high quality of patient services is maintained to plan and deliver the operational elements of the charitys services strategy across all aspects of clinical delivery.

The Director of Clinical Services will demonstrate expert leadership and practice, facilitating a positive working environment with an emphasis on team working and has responsibility for:

• the provision of strong professional leadership across the clinical services, demonstrating compassion, diversity and respect for patients, carers, staff, volunteers, and stakeholders
• ensuring the Hospice provides a clinical service that meets the highest standards expected of a modern healthcare provider
• creating and maintaining a culture of continuous improvement, ensuring all appropriate governance processes are maintained
• ensuring that all clinical services comply with all regulatory and legislative standards.
• developing relationships and partnerships with external services and stakeholders
• championing change and transformation

Scope and Limits of Authority

• makes day to day decisions to ensure effective operation of clinical services
• works collaboratively and consultatively with colleagues, internal and external.
• contributes to strategic planning, being a member of the Executive Team.
• contributes to and manages the budget of for clinical services.
• works with the CEO and the Director of Finance and Operations to negotiate with outside bodies eg Dorset Clinical Commissioning Group (CCG), End of Life Care Groups and services, acute hospital services and community services.
• acts as the Registered Manager for the Hospice
• Safeguarding lead

Job Responsibilities

Main Duties

1 Management and Development of Clinical Services

• Provide strong leadership for nursing, therapy, and family support staff to maintain high standards of care.
• Offer professional advice to the Chief Executive, Trustees and advise them on National relevant health policy and development.
• Work with the Director of Services Strategy on the development and delivery of clinical services, working with and through the lead clinicians, the Executive Group, the Chief Executive and Trustees

Deliver clinical operations that embrace the changing environment in hospice care that is pioneering and innovative.

Provide professional leadership within the clinical team, to ensure clinical staff maintain a high standard of clinical care and ensure patient satisfaction with the service provided.

As the Registered Person to ensure that the Essential Standards for Quality and Safety are continuously and consistently met.

Work with the clinical team to develop, review, and manage all policies, procedures and competencies for the nursing, therapy and volunteer services within the organisation via the clinical network system.

Provide a safe environment and effective and efficient management through the application of relevant legislation to nursing, therapy and bereavement practice and a thorough Clinical Governance system.

Promote a learning environment, embracing and disseminating clinical research findings for all nursing, therapy, bereavement staff and volunteers to ensure that care is up to date, and evidence based.

Work with the Director of Finance and Operations to procure and ensure the safety of clinical equipment and supplies within a specified budget.

Accountable Officer for the safe management of Controlled Drugs

Lead for Safeguarding of Children and Adults, including Deprivation of Liberty (Safeguarding)

Holds responsibility for ensuring plans are implemented to prevent avoidable healthcare associated infections at all levels of the organisation. Responsible for infection control at all delivery sites.

2. Communication

Develop and support good communication across the charity.

Represent the charity externally, promoting public confidence and reputation.

Work with the Director of Fundraising to support awareness and fundraising including the development of cases for support, funding propositions and case studies.

Develop and maintain good relations with all stakeholders commissioners, other service providers and voluntary agencies including the CCG, Macmillan, neighbouring hospices, nursing homes and GP practices.

Liaise with external professional services for patients across the organisation.

Provide an effective communication network within the multidisciplinary team.

3. Management

• Develop strong recruitment and retention schemes for nursing, therapy, bereavement, and volunteer staff working with patients.
• Ensure that all nursing staff are registered with the NMC and therapy staff with their professional bodies and that all staff are Criminal Records Bureau checked prior to working in the organisation.
• Plan and prepare agendas and papers for all Clinical Governance Subcommittee meetings.
• Manage and update the Clinical Governance Risk Register
• Responsible for ensuring there is a system of clinical supervision and appraisal for all nursing, therapy, bereavement staff and volunteers

4
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Financial Management

Prepare the clinical budgets with the support of the Finance team.

Actively engage in financial planning

Provide reports and briefings for the charity, CCG contract reporting and other stakeholder reports.

Continually work towards maximising efficiency and effectiveness in use of budgets to provide high quality clinical services and value for money.

Be accountable for budgets within own areas of responsibility, working with line managers to ensure their understanding and contribution to budgetary management.

The above is not an exhaustive list of duties and you may be required to perform additional tasks within the organisation.

Other

To work within our Values

Represent Lewis-Manning Hospice Care in a variety of different contexts and to a variety of different audiences

To contribute to other activities undertaken by Lewis-Manning Hospice Care

To contribute to organisational effectiveness through positive team-working

Commitment to the vision, mission and values of Lewis-Manning Hospice Care

Participation in performance review by the Chief Executive and a willingness to undertaken further educational development as appropriate

Able to work flexible and sometimes unsociable hours

Able to travel within the course of dutie

Additional Job Facts

All staff are responsible for ensuring they follow good infection control practices at all times and that they are familiar with infection control policies, procedures and guidance. Undertaking the necessary level of training relevant to their area of work.

Health & Safety And Risk Management

It is the responsibility of all staff to:

Take reasonable care for the Health and Safety of themselves, colleagues, patients and visitors

Report (without delay) any accidents, incidents, near-miss events, risks, faults or defects

Use all work equipment (medical devices, dangerous substances, machinery, transport, means of production, and safety equipment) in accordance with training and instructions provided

Not use such items or equipment unless they have received appropriate information and training

Infection Control

It is the responsibility of all staff to:

Take individual responsibility for the prevention of infection

Ensure high level of personal hygiene, hand hygiene in particular

Safeguarding

Lewis Manning Hospice is fully committed to safeguarding the welfare of all vulnerable adults, children, and young people, by taking all reasonable steps to protect them from harm. All staff will receive appropriate training and induction so that they understand their roles and responsibilities and are confident about carrying them out.

Confidentiality and GDPR

Any matters of a confidential nature, including individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).

Disclosures of confidential information or disclosures of any data of a personal nature can result in prosecution for an offence under the Data Protection Act 1998 and GDPR regulations 2, or an action for civil damages under the same Act in addition to any disciplinary action taken by the organisation which might include dismissal. You should consult your line manager if you consider that there is a need to breach such confidentiality. You are advised that throughout your employment the organisation will collate information to support performance management.

It is the responsibility of all staff to be aware of their obligations in respect of the Data

Protection Act 1998 and the GDPR regulations 2

Equality, Diversity and Inclusion (EDI)

It is the responsibility of all staff to:

Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures.

Support people who may need assistance enabling them to make best use of their abilities.

Acknowledge and recognise peoples expressed beliefs, preferences and choices, respect diversity, value people as individuals and encourage others to do so.

Promote a can do approach and an open and fair culture throughout the organisation.

Training and Development

All of our employees are provided with training development opportunities.

Performance Review commitment

The organisation is committed to ensuring all staff receive an annual review, participate in the review scheme, and develop, in conjunction with their line manager an agreed personal development plan. All staff are expected to participate in the review scheme.

Our Values:

• We are patient centred
• We listen to what matters
• We are kind
• We are accountable

This is an outline job description and may be subject to change, according to the needs of the service

Heading up the Clinical Services team both in the hospice and remotely, you will act as the Registered Manager and will ensure our high quality patient services are maintained, managed, and developed.

You will work with the Senior Management Team to plan and deliver the operational elements of the charitys services strategy across all aspects of clinical delivery. You will provide expert clinical leadership and practice which meets the highest standards expected, facilitating a positive working environment and a culture of continuous improvement and will be accountable for compliance and governance for our clinical services. You will contribute to and manage the clinical services budget.

As Director of Clinical Services, you will be key to developing our strategic plan, listening to what matters to our patients, identifying gaps in care and shaping services for the future. Delivering new innovative support that meets a clear need and directing our existing services. Building strong and supportive relationships with other care providers, partners and external stakeholders is important while enhancing patient and carer experiences.

If you have a minimum of 10 years experience with relevant clinical qualifications and knowledge of end of life care, we would love to hear from you. Knowledge of CQC regulations and the principles of clinical governance and NHS policy development would be an advantage.

Your integrity and compassion will be coupled with energy and creativity to embody a collaborative and consultative approach and you will demonstrate excellent leadership and communication skills.