Receptionist inLondon inLondon PUBLISHED 13 JUL 2024

We are seeking a warm, bright and enthusiastic individual to join our welcoming maternity administration team to work as a receptionist within our Antenatal Outpatients department.

This role will be front of house patient facing, with a requirement to rotate between different reception desks within our busy outpatient’s department.

You will be expected to check patients in and book women their appointments and ultrasound scans, in line with national guidance. Aswell as dealing with in person queries whilst answering phonelines.

You will also be monitoring/actioning relevant EPIC work queues/waiting lists related to Maternity patients as required.

This role will have a significant and direct impact on our patients experiences and will also involve rescheduling and cancelling clinics when needed and responding to secure EPIC in-basket chats and email inbox queries.

The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff.

We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.

This role will be an integral part of the administration team working within a clinical setting.

The post holder will be providing a high quality, comprehensive range of administrative duties.


The Main Duties Of The Role Include

• Checking in and booking following appointments
• Liaising with a multi-disciplinary team of clinicians, midwives, and administrators
• -Interacting with patients, including resolving queries and complaints in person, via email or telephone and escalating where appropriate
• - Participating in service improvement projects
• - Epic Work queue and waiting list management.
  
  

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  

We provide first-class acute and specialist services across eight sites:  

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
  
  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.

For further details / informal visits contact: Name: Ndidi Eziefula Job title: Antenatal Outpatients Manager Email address: Telephone number:


For Further Details / Informal Visits, Please Contact


Ndidi Eziefula

Antenatal Outpatients