Aeromedical Healthcare Assistant inGatwick inGatwick PUBLISHED 2 JUL 2024

Salary:
£26,000 to £34,000 dependent upon experience


Contract Type:
Permanent – Full Time


Security Level:
BPSS

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role


Aeromedical Health Care Assistant (AHCA) will provide support and assistance to Aeromedical Nurse Specialists team (ANS) in preparation for diabetic file reviews and virtual and face to face appointments with the CAA endocrinology consultant.


Additionally, The AHCA Will

• Provide support to other specialist clinics with phlebotomy and hair testing as required, blood sample processing and uploading the test results to the medical records system, Cellma
• Work with professional Support Team (PST) team to ensure that all attendees through the clinic submit the documents / information as requested by the consultant specialist / medical assessor, prior to their appointment
• Liaising with applicants / GPs / non-CAA specialists to gather required information
• Provide a triage service for the ANS case work referrals that are submitted through Cellma records system, and with training in the role being able to manage the non-complex cases
• Provide a triage and sifting process for emails / telephone queries for the ANS. Handle incoming correspondence and telephone calls, filtering and redirecting appropriately, and with training in the role being able to answer appropriately giving correct advice and guidance to AMEs and applicants
• Complete the reporting of AME Procedural errors for the ANS team
• To act as the initial point of contact for the ANS in their absence, checking emails, assessing priorities, and redirecting enquiries, calls and requests as necessary
• To provide advice and information courteously and helpfully to aircrew, doctors, other SARG departments and other customers, in matters of medical fitness, medical certification, requirements and standards on medical certification procedures, and, to identify when/where appropriate to refer cases to a specialist
  
  

Core Accountabilities

• Coordinate diabetic clinic appointments dates and accordingly will send email reminders to applicants to submit all necessary reports as specified in the diabetic protocol within 2 weeks from their appointment
• Ensure the completeness of submitted reports in preparation for review by Aeromedical Nurse Specialists (ANS)
• Liaising with ANS for any complex queries, after training being able to address and answer non-complex cases
• Monitoring reports uploaded in Cellma for ARA.MED.330 applicants and updating diabetic spreadsheet and Cellma record during ANS cover
• Taking blood and hair samples as part of the specialist addictions psychiatry clinics, processing and uploading test results to Cellma
• Reporting any problems to ANS’s, Clinic Manager, Lead MA on Addictions clinics and Addictions Psychiatrist
• Liaising with the Cellma Data Analyst to ensure accurate reporting data
• Coordination and prioritisation of the ANS inbox, ensuring these are forwarded to the appropriate clinical person, answering the non-complex clinical queries independently
• Triage of the ANS daily worklist to enable the ANS to prioritise their workload
  
  

About You



To be considered for the role you will need to have a:



Essential

• Good standard of education to include, English and Maths
• Well versed in all IT Microsoft packages and able to collate and analyse information
• Must have a proven “can-do” attitude and an appetite for learning
• High degree of interpersonal skills at all levels
• Able to show empathy and put people at ease
• Willingness to work flexibly in response to changes in priority and under pressure including location and hours
• A proven flair for pre-empting situations and identifying solutions
• Demonstrated ability to use initiative and discretion
• Proven reliability and commitment
• Ability to manage frequently changing plans and other tasks in a composed manner
• Good communication skills at all levels
  
  

Desirable

• Experience in a medical / clinical environment
• Familiar with diabetic protocol for pilots on insulin ARA.MED.330
• Knowledge of medical terminology
• Phlebotomy experience
• Hair strand testing experience
• Knowledge of the Cellma medical records system
  
  

Additional Information


For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.


If you do not meet these requirements, we may not be able to accept your application.


For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.


Inclusive Recruitment


We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.


Working With Us


We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never sto