Band 4 Community Diagnostic Centre Clinical Pathway Administrator inLondon inLondon PUBLISHED 10 SEP 2024
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Finchley Memorial Community Diagnostic Centre (CDC),
occasional requirement to attend other Royal Free London sites. Monday to Sunday, from 8am to 8pm.
Finchley Memorial CDC works in close collaboration with its sister site Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops there is a potential requirement for staff working at either site to cross cover.
Job Summary
Provide an efficient, effective, and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads.
- Manage referrals received by the referring Trusts and ensure they are placed on an appropriate pathway.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the Admin Team Leader. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate/ book or rebook appropriate appointments for patients in- line with referring Trusts access policy.
- Liaise with referring Trusts by sending End of Day reports for each diagnostic modality.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor the capacity across all modalities and escalate any capacity issues.
- Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.
- Ensure that clinics are booked to the correct capacity as according to clinic look ahead list produced by the clinical pathway manager.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link www.jobsincare.com/job/jI85koNI further details / informal visits contact: Name: Anila Nair Job title: Service Manager Email address: Telephone number:
BASE
Finchley Memorial Community Diagnostic Centre (CDC),
occasional requirement to attend other Royal Free London sites. Monday to Sunday, from 8am to 8pm.
Finchley Memorial CDC works in close collaboration with its sister site Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops there is a potential requirement for staff working at either site to cross cover.
Job Summary
Provide an efficient, effective, and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link www.jobsincare.com/job/jI85koNI further details / informal visits contact: Name: Anila Nair Job title: Service Manager Email address: Telephone number:
Finchley Memorial Community Diagnostic Centre (CDC),
occasional requirement to attend other Royal Free London sites. Monday to Sunday, from 8am to 8pm.
Finchley Memorial CDC works in close collaboration with its sister site Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops there is a potential requirement for staff working at either site to cross cover.
Job Summary
Provide an efficient, effective, and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads.
- Manage referrals received by the referring Trusts and ensure they are placed on an appropriate pathway.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the Admin Team Leader. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate/ book or rebook appropriate appointments for patients in- line with referring Trusts access policy.
- Liaise with referring Trusts by sending End of Day reports for each diagnostic modality.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor the capacity across all modalities and escalate any capacity issues.
- Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.
- Ensure that clinics are booked to the correct capacity as according to clinic look ahead list produced by the clinical pathway manager.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link www.jobsincare.com/job/jI85koNI further details / informal visits contact: Name: Anila Nair Job title: Service Manager Email address: Telephone number:
More information related to this job opportunity, from jobsincare:
Here are 15 questions you could be asked if you apply for this job:
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1. What interests you most about working in a Community Diagnostic Centre, and specifically at the Royal Free London NHS Foundation Trust?
2. Describe your approach to managing multiple patient referrals while ensuring timely communication with all stakeholders. What tools and strategies do you use to prioritize tasks?
3. How do you ensure that patient administration complies with established Trust policies and procedures? Can you give an example of a situation where you ensured compliance?
4. What methods do you use to monitor and resolve bottlenecks or delays in patient pathways? Can you provide an example of a challenge you’ve successfully navigated in this area?
5. In your opinion, what is the importance of effective communication with patients, families, and carers in a clinical setting? How have you facilitated this in the past?
6. Describe a situation in which you had to handle a high-pressure environment. How did you manage your time and ensure accuracy when booking or rebooking patient appointments?
7. If you identified a capacity issue with appointments booked, what steps would you take to ensure it is addressed in a timely manner?
8. How do you approach liaising with various staff members, such as Radiographers, Technicians, and Service Leads, to facilitate effective patient care? Give an example of a successful collaboration.
9. What tools or systems have you used in the past for tracking patient referrals and appointments? How do these tools improve workflow and communication?
10. Given the potential need for cross-cover at different sites, how comfortable are you with adapting to varying environments and teams? Can you share an experience where you successfully adapted to a new working situation?
11. How would you handle a situation where you are required to implement a new process or procedure with little prior knowledge? What steps would you take to familiarize yourself?
12. What steps do you take to stay up-to-date with changes in healthcare policies, especially related to patient administration?
13. Describe a time when you identified an area for improvement within an administrative process. What action did you take, and what was the outcome?
14. Do you have any questions for us about the role, the team, or the Royal Free London NHS Foundation Trust?
15. Can you tell us about your previous administrative experience in a healthcare setting? How does it relate to the role of a Clinical Pathway Administrator?
1. What interests you most about working in a Community Diagnostic Centre, and specifically at the Royal Free London NHS Foundation Trust?
2. Describe your approach to managing multiple patient referrals while ensuring timely communication with all stakeholders. What tools and strategies do you use to prioritize tasks?
3. How do you ensure that patient administration complies with established Trust policies and procedures? Can you give an example of a situation where you ensured compliance?
4. What methods do you use to monitor and resolve bottlenecks or delays in patient pathways? Can you provide an example of a challenge you’ve successfully navigated in this area?
5. In your opinion, what is the importance of effective communication with patients, families, and carers in a clinical setting? How have you facilitated this in the past?
6. Describe a situation in which you had to handle a high-pressure environment. How did you manage your time and ensure accuracy when booking or rebooking patient appointments?
7. If you identified a capacity issue with appointments booked, what steps would you take to ensure it is addressed in a timely manner?
8. How do you approach liaising with various staff members, such as Radiographers, Technicians, and Service Leads, to facilitate effective patient care? Give an example of a successful collaboration.
9. What tools or systems have you used in the past for tracking patient referrals and appointments? How do these tools improve workflow and communication?
10. Given the potential need for cross-cover at different sites, how comfortable are you with adapting to varying environments and teams? Can you share an experience where you successfully adapted to a new working situation?
11. How would you handle a situation where you are required to implement a new process or procedure with little prior knowledge? What steps would you take to familiarize yourself?
12. What steps do you take to stay up-to-date with changes in healthcare policies, especially related to patient administration?
13. Describe a time when you identified an area for improvement within an administrative process. What action did you take, and what was the outcome?
14. Do you have any questions for us about the role, the team, or the Royal Free London NHS Foundation Trust?
15. Can you tell us about your previous administrative experience in a healthcare setting? How does it relate to the role of a Clinical Pathway Administrator?
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