Lakeside Healthcare Group rPMjjZs7
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Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive, friendly and caring image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Reception
- Greeting patients and assisting with queries
- Consulting with members of the practice team
- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Process incoming mail received over the reception desk
Administration
- Have a thorough knowledge of all practice procedures
- Work in accordance with written protocols
- Carry out specific administrative tasks
- Email external agencies and photocopy documents as requested
- Assess online consultations "Doctrins" received by the Practice and allocate accordingly
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with home visit requests
Computer
- Computer data entry and medical records new patient registrations, scanning of administrative documents, process patient change of name address have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of the telephone system
Other Responsibilities
- Ensure building security have thorough knowledge of doors/windows/alarm
- Duties may be varied from time to time under the direction of the Practice Manager/ Office Manager/ Reception Team Leader dependant on current and evolving practice workload and staffing levels.
- Reception duties for our Enhanced Access service, on a rota basis alongside all other Patient Services Advisors and Administrators. We are open 2 evenings per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.
- Do you have excellent customer service skills?
- Do you thrive in a busy, fast paced environment?
- Are you an organised person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:
- Processing appointment requests from patients including on the day and future appointments; both face to face and over the telephone.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Office admin duties such as sending letters to patients and new patient registrations.
- Ensure building security.
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive, friendly and caring image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Reception
- Greeting patients and assisting with queries
- Consulting with members of the practice team
- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Process incoming mail received over the reception desk
Administration
- Have a thorough knowledge of all practice procedures
- Work in accordance with written protocols
- Carry out specific administrative tasks
- Email external agencies and photocopy documents as requested
- Assess online consultations "Doctrins" received by the Practice and allocate accordingly
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with home visit requests
Computer
- Computer data entry and medical records new patient registrations, scanning of administrative documents, process patient change of name address have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of the telephone system
Other Responsibilities
- Ensure building security have thorough knowledge of doors/windows/alarm
- Duties may be varied from time to time under the direction of the Practice Manager/ Office Manager/ Reception Team Leader dependant on current and evolving practice workload and staffing levels.
- Reception duties for our Enhanced Access service, on a rota basis alongside all other Patient Services Advisors and Administrators. We are open 2 evenings per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.
- Do you have excellent customer service skills?
- Do you thrive in a busy, fast paced environment?
- Are you an organised person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:
- Processing appointment requests from patients including on the day and future appointments; both face to face and over the telephone.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Office admin duties such as sending letters to patients and new patient registrations.
- Ensure building security.
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