Clinical Admin Coordinator inStratford-Upon-Avon inStratford-Upon-Avon PUBLISHED 12 SEP 2024

Our Vision:


Improving the health, wellbeing and lives of all women


Our Mission:


Our vision will be achieved by us continuing to listen, educate, empower and enable women to have choice and control over their support and wellbeing – they are at the heart of everything we do.

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care.

We provide access to support and information through our balance app, website and weekly podcasts. We are leading the way in research, education and community support; we ensure perimenopausal and menopausal women are fully supported and informed.

Our personalised approach ensures the right support is available when it is needed. We are striving to overcome barriers, taboos and inequalities in women’s health. We will do the right thing and believe in making a difference for women everywhere.

Position:

We are looking to acquire the services of an empathetic and skilled Clinical Admin Coordinator to join our team, and deliver a first-class customer journey.

Requirements:

• Booking appointments for patients with the company’s clinicians.
• Creating and sending patient letters following consultations.
• Invoicing and collecting payments for appointments, prescriptions, and blood tests.
• Liaising between patients and clinicians for any aftercare needs and queries via phone, emails, and webchat.
• Managing clinician diaries following patient requests to change or cancel appointments as and where required.
  
  

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Skills:

• Excellent communication skills
• Previous administration experience
• Good spoken and written English
• Computer literate
• Good time management
• Ability to work within a team
• Ability to take initiative and work independently
  
  

Other information:

In addition to a competitive salary, we offer a wide range of benefits including:

• Hybrid working
• 33 days paid annual leave (pro rata) in each holiday year, including Bank and Public Holidays entitlement
• Additional annual leave purchasing scheme
• Paid sick leave
• Contractual maternity leave
• A generous contributory pension scheme
• Free Employee Assistance Programme (EAP)
• Paid study leave
• Opportunities for learning and development
• Discounted staff medical appointments
• Discounted diagnostic services
• Access to balance + app
• Retail discount and cashback scheme
• Additional benefits via Benefex including, but not limited to, gym discounts, technology vouchers, dental insurance and healthcare cash plan and private medical insurance.
  
  

Location: Working on a hybrid-basis, hours are to be performed at our office in Stratford-upon-Avon with the option to work remotely up to two days a week following a successful probationary period. The right candidate will be expected to attend key team meetings at the office when they occur.

Job Type: We have two positions available, 1x permanent role, and 1x 12-month fixed term contract.

Salary: £25,464.per annum

Schedule: 5 days per week, Monday to Friday between the hours of 09:00 to 17:00 with a 30-minute unpaid lunch break.