Fleet Solutions Administrative Assistant inSeaton Delaval inSeaton Delaval PUBLISHED 19 DEC 2023

This is an exciting opportunity to work in a fast paced team within Northumbria Healthcare NHS Foundation Trust. With over 40,000 vehicles on the road nationwide this role will deal with a number of admin duties relating to these vehicles. In the main, the duties will include sorting mail and processing fines relating tot he vehicles. Please see the job description for the full details of the role.

An exciting opportunity has arisen for a driven individual to join the fast paced Fleet Solutions team to assist with general administration duties. The individual will be sorting and opening post on a daily basis and ensuring it is delivered to the correct department within the wider team. They will also be responsible for data input and processing parking/speeding/ad hoc fines from local authorities or the Police.

The Commercial Department is responsible for the generation of non-core income for re-investment into patient care. The two main areas of success are NHS Fleet Solutions and NHS Home Electronics. Both businesses operate in the competitive salary sacrifice marketplace. An office based team consisting of 50 members of staff have responsibility for the delivery of the service.

This role will report directly to the Assistant Commercial Team Manager and is responsible for the administration of both schemes, NHS Fleet Solutions and NHS Home Electronics, on a day to day basis.

NHS Fleet Solutions have in excess of 170 public sector client organisations on a nationwide basis including Northern Ireland, Scotland and Wales. These 170 organisations lease 20,000 cars from NHS Fleet Solutions and result in a turnover of £100m+.

NHS Home Electronics have 25 public sector client organisations with an annual expenditure via Currys/PC World of £7m+.

This is a customer service focused role which entails working in a fast-paced environment to deal with customer queries via telephone and email on a daily basis.

The main duties of this role are detailed below -

• General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
• Provide the Police and other agencies with driver details when required in relation to speeding/parking/bus lane offences.
• Ensuring all safety recalls are processed in a timely manner.
• Processing of all incoming mail.
• Scanning and maintaining various records including driving licence details, payment information etc.
• Assist in the processing of insurance claims.
• Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts
• Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of, said vehicles.
• Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
• The post holder is required to liaise with officers of local Authorities and the Police to provide information to allow for the processing of speeding, parking and other fines.