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To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.jobsincare.com/job/jQC6ZWlG
The PALS and Complaints Department at NCA is looking for enthusiastic, committed people to join their team.
You will be part of a team managing a caseload of formal complaints at Salford Care Organisation. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service.
The PALS and Complaints department provide a service across all 4 sites of NCA.The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.
Working with colleagues in the management of formal complaints, ensuring compliance with national and local procedures and guidelines. The post-holder will possess excellent written and oral communication skills and be able to work under pressure, managing own caseload with minimal supervision, using initiative and experience to respond to complaints in an effective, timely and professional manner. To ensure all complaints are investigated and responded to in line within NHS and Trust Complaints Handling Policy and Key Performance Indicators. Provide guidance and assist in the delivery of training to Trust staff on the Complaints Policy and Procedure.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.jobsincare.com/job/jQC6ZWlG
The PALS and Complaints Department at NCA is looking for enthusiastic, committed people to join their team.
You will be part of a team managing a caseload of formal complaints at Salford Care Organisation. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service.
The PALS and Complaints department provide a service across all 4 sites of NCA.The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.
Working with colleagues in the management of formal complaints, ensuring compliance with national and local procedures and guidelines. The post-holder will possess excellent written and oral communication skills and be able to work under pressure, managing own caseload with minimal supervision, using initiative and experience to respond to complaints in an effective, timely and professional manner. To ensure all complaints are investigated and responded to in line within NHS and Trust Complaints Handling Policy and Key Performance Indicators. Provide guidance and assist in the delivery of training to Trust staff on the Complaints Policy and Procedure.
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