Customer Care Agent inWest Sussex inWest Sussex PUBLISHED 13 JUL 2024

Red Sky are currently looking for multiple Customer Care Agents at Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

Main Duties

• Always ensure that you maintain the highest standards of personal hygiene and appearance in accordance with Uniforms Standards Policy.
• Responsible for reading the daily brief and ensuring up to date with any operational/terminal changes.
• Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite, and courteous always.
• Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.
  
  

Whats Required

• Full/Auto UK driving license
• Previous airline/ airport experience
• Basic IT skills
  
  

Whats on Offer?

• Opportunity to work in the exciting aviation industry!
• £12.68 - £13.34ph
• Paid weekly every Friday
• Work until October with potential to be kept on or move to a new role within the airport