Care Home Administrator inPemberley House Care Home inPemberley House Care Home PUBLISHED 20 DEC 2023

PERMANENT

Avery Healthcare Group Ltd. rU0DtSVz

What might it look like to work here?
Stand by, we'll show you...

As the Care Home Administrator, your focus will be to support the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Package Description:
Shift Details
: 8.30 am to 5 pm - Monday to Friday

At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, supportyour career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a well organised, enthusiastic, and dedicated individualto join our friendly, award-winning team as Care Home Administrator.

ABOUT THE ROLE

Your focus as Care Home Administratorwill be tosupportthe General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Other responsibilities will include:

Being responsible for the collection of data to enable invoicing to be carried out by Head Office.
Following up non-payment of fees immediately if they fall into arrears and report to Head Office any areas of concern for outstanding debtors.
Collating information and complete the weekly/monthly payroll return.
Providing clerical support to the General Manager and when appropriate other staff.
Coordinating the recruitment and onboarding process of staff within the home.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

Have a minimum of three years of business administration experience.
Be confident working with computers.
Possess effective interpersonal skills and professional telephone manner.
Be able to prioritise your own workload.
Establish good relationships with all staff within the company.

ABOUT AVERY

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

The Care Home Administrator role at Avery Healthcare involves supporting the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Pemberley House Care Home in Basingstoke, Hampshire. The role includes responsibilities such as data collection for invoicing, following up on non-payment of fees, payroll administration, and providing clerical support to the General Manager.

As the Care Home Administrator, your focus will be to support the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home. Responsibilities include collecting data for invoicing, following up on non-payment of fees, compiling payroll information, and providing clerical support to the General Manager and other staff. You will need to be well-organised, enthusiastic, and dedicated, with a minimum of three years of business administration experience and strong computer and interpersonal skills.

Package Description:
Shift Details
: 8.30 am to 5 pm - Monday to Friday

We are now seeking a well organised, enthusiastic, and dedicated individualto join our friendly, award-winning team as Care Home Administrator.

ABOUT THE ROLE

Your focus as Care Home Administratorwill be tosupportthe General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Other responsibilities will include:

Being responsible for the collection of data to enable invoicing to be carried out by Head Office.
Following up non-payment of fees immediately if they fall into arrears and report to Head Office any areas of concern for outstanding debtors.
Collating information and complete the weekly/monthly payroll return.
Providing clerical support to the General Manager and when appropriate other staff.
Coordinating the recruitment and onboarding process of staff within the home.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

Have a minimum of three years of business administration experience.
Be confident working with computers.
Possess effective interpersonal skills and professional telephone manner.
Be able to prioritise your own workload.
Establish good relationships with all staff within the company.

ABOUT AVERY

Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

More information related to this job opportunity, from jobsincare:

Here are 18 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about your previous experience in business administration and how it has prepared you for the role of Care Home Administrator?

2. What specific administrative tasks have you managed in your past roles that closely align with the responsibilities outlined in this job description?

3. How familiar are you with the financial processes involved in care homes, particularly regarding invoicing and debt collection?

4. This role requires effective interpersonal skills. Can you provide an example of how you have successfully established a positive relationship with colleagues or stakeholders in the past?

5. Describe your experience with payroll administration. How do you ensure accuracy in your reports?

6. How do you prioritise your workload, especially when faced with competing deadlines?

7. Can you provide an example of a time when you had to handle a difficult conversation, either over the phone or in person? How did you approach it?

8. What do you believe are the most important qualities for someone in the role of Care Home Administrator?

9. How do you see yourself supporting the General Manager and the overall mission of Avery Healthcare in this position?

10. What processes do you think should be in place to efficiently manage the onboarding of new staff in a care home setting?

11. Can you describe a challenging administrative problem you faced in a previous role and how you resolved it?

12. If you noticed a consistent trend of non-payment of fees from residents, how would you address this issue?

13. Avery Healthcare values a caring and supportive environment. Can you share examples from your experience that demonstrate how you embody these values in your work?

14. How do you handle situations where you may be required to give constructive feedback to staff or residents?

15. What attracted you to the Care Home Administrator role specifically at Avery Healthcare?

16. Where do you see yourself in the next five years, and how does this role fit into your career aspirations?

17. Are you familiar with any regulatory standards or compliance issues related to care homes? How do you ensure adherence to such standards in your work?

18. How would you approach maintaining confidentiality and data protection while managing sensitive information?